Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Algopix

JULY 13, 2023

Welcome to our comprehensive guide on the best eCommerce CRM systems. In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Why is CRM Important for eCommerce Businesses?

Payment Services 78

Payment Services eCommerce Management Customer 78

Algopix

JULY 16, 2023

What is Email Marketing Software for eCommerce In today’s digital landscape, email marketing has emerged as a vital tool for eCommerce businesses to reach and engage with their target audience. Effective email marketing is a game-changer for eCommerce businesses. Here are some key features to consider: 1.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Smile.io

MARCH 11, 2021

Here’s a few reasons why you might want to do that: 65% of American customers consider positive, personal experiences to have more of an impact on them than advertising. 93% of customers are likely to buy again from a company after receiving fantastic customer service. A great example of personability by Helpcrunch.

Improvements 82

Improvements Live Chat Social Media eCommerce 82

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 207

Payments Payment Services Customer Experience Social Media 207

MakeWebBetter

AUGUST 8, 2019

When talking about e-commerce marketing ideas. But firstly, I would like to share some sales stats which might help and excel your business this e-commerce holidays. Ecommerce holiday sales mostly counts upon […]. It becomes mandatory to pitch sales according to the holiday calendar.

eCommerce 60

eCommerce eCommerce Marketing Presentation Marketing 60

RetailMinded

FEBRUARY 18, 2023

With the retail eCommerce domain growing increasingly competitive, businesses have realized that the costs of acquiring new customers are significantly higher as compared to the costs of retaining existing customers. On the other hand, Amazon receives repeat purchases from these customers every month which boosts its revenue.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. Starting an ecommerce store is easier than ever with the rise of ecommerce platforms like Shopify. In a highly saturated market, customers have endless choices of brands to support.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

Smile.io

OCTOBER 27, 2021

Some ecommerce entrepreneurs believe that acquiring new customers is the sure-fire path to gaining more revenue. While new customers may help with new sales, encouraging existing customers to come back for more is a much easier (and cheaper) opportunity to boost conversions. Staying connected with previous customers.

Customer Loyalty 71

Customer Loyalty Customer Social Media Live Chat 71

Ecommerce Platforms

NOVEMBER 2, 2022

Using Shopify opens up an entire marketplace of ecommerce apps that can give you everything you need to build a fashion store online. With these apps, you can use minimal development and expensive software engineering time and get started building an online fashion store that gets conversions, makes sales, and generates customer loyalty.

Fashion 197

Fashion Shopify Clothing Jewelry 197

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Ecommerce Platforms

DECEMBER 20, 2019

Revel's Quick Service mode basically aims to provide a top-notch customer experience for catering businesses where fast service is essential. For the front of house, you can use Revel's Customer Display System for transactions. There’s also an option to create loyalty programs for your customers. Restaurant & Bar.

POS 118

POS Payment Services Payments Point of Sale 118

Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

GetElastic

OCTOBER 22, 2019

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. Ecommerce. Why live chat has become important to scale businesses?

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

Omnisend

APRIL 23, 2021

Bringing new customers to the checkout is a difficult challenge for most ecommerce merchants, but keeping them coming back is another challenge altogether. Our ecommerce statistics have shown how effective the post-purchase process can be, with a 18.21% conversion rate—putting it above birthday emails and even cart abandonment emails.

Customer 78

Customer Merchant Services Multi-channel Reference 78

Korona

NOVEMBER 10, 2022

It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Onilab User Guides

JANUARY 18, 2019

If you don’t cross-sell or upsell on your e-commerce store, you are losing money. Moreover, product recommendations create a better customer experience by adding value to the initial purchase. Cross-selling helps minimize this gap by giving customers a chance to spend more and receive more value. Live interaction.

Magento 40

Magento X-cart Recommendation Shopping Carts 40

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 152

Small Business Retail Retail Food and Beverages Live Chat 152

ViiBE Blog - Retail

APRIL 15, 2021

As live chat and automated chat become integrated into more websites, co-browsing will become more and more commonplace. Cobrowsing software allows a customer to collaboratively browse with a representative who communicates with the customer by live chat, video chat, or phone call.

Live Chat 52

Live Chat Customer Experience Customer Retention eCommerce 52

Ecommerce Platforms

FEBRUARY 17, 2023

Today, we’re going to be looking specifically at the CRM solutions best-suited to startups, eager to leverage opportunities with their growing customer base. There in-depth customer profiles are particularly impressive, and you can connect with customers using telephony, email, or live chat. Go to the top 4.

Payment Services 118

Payment Services Management eCommerce Analytics WooCommerce 118

Email Audience

APRIL 8, 2022

They’ve been in business since 2003, serving B2B, B2C, and eCommerce customers. ActiveCampaign is built on the idea of driving growth with better customer experiences. And so they’ve created marketing and sales tools for lead generation, lead conversion, and customer retention.

Marketing 59

Marketing Live Chat Events Management 59