Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Customer Loyalty 216

Customer Loyalty Customer Retail Shipping Costs 216

Bryan Eisenberg

MAY 25, 2017

We’ve created a short list: Customer Experience Planning : We conduct workshops/ projects where we plan and optimize digital and real world experiences to increase sales, retention, and satisfaction. This includes commerce redesigns, process changes, continuous optimization, etc.

Workshop 144

Workshop Customer Retention Customer Experience Omnichannel 144

Kissmetrics

JANUARY 17, 2022

Contextual personalization considers where customers are in their journey. Companies have used personalized marketing for years to improve engagement rates , but factors like the growth of AI and data analytics are making it easier than ever for even smaller companies to get on board. Improve ROI of Marketing Efforts.

Marketing 273

Marketing Recommendation Social Media Improvements 273

GetElastic

NOVEMBER 9, 2021

Food for thought: additional survey statistics: By 2023, 80% of organizations using AI for digital commerce will achieve at least 25% improvement in customer satisfaction, revenue or cost reduction. Take a deeper dive into the digital commerce landscape as it stands today by downloading your free copy.

B2C 146

B2C B2B Customer Retention Subscription 146

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

Payment Services 164

Payment Services Games Live Chat Customer 164

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention. Greater customer referrals.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

Payments 236

Payments Payment Services Customer Experience Social Media 236

Optimizely

DECEMBER 20, 2018

Glambot: Focus on customer retention. The marketplace encourages customer retention by rewarding people who want to sell their makeup with 30% more in store credit than they would get in cash. Moda Operandi: embracing omnichannel and using all data available. How do you do that?

Online Retail 259

Online Retail Marketing Retail Fashion 259

Retail TouchPoints

FEBRUARY 2, 2021

To put it simply, WhatsApp vastly improves customer engagement possibilities by providing for all the essentials under one roof, including the ability to integrate AI support bots and promotional campaigns. Knowing the difficulties WhatsApp has had with integration in the U.S. before, why would it be adopted now?

Mobile 223

Mobile Customer Retention Games Omnichannel 223

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Subscription-based loyalty programs can create a sense of exclusivity and commitment among customers, leading to greater loyalty.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. Here are the sessions you absolutely have to attend at IRCE 2018. Tuesday: June 05. What’s Next: Social. 3:30 PM – 3:50 PM. Wednesday: June 06.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Improvements Customer Retail 148

Smile.io

NOVEMBER 10, 2021

Customer analysis tells you who your customers are and what influences their decisions. Key metrics related to your customers can give you critical insight into why your sales figures are in their current state. Customer analytics helps you make informed business decisions that are influenced by the choices your customers make.

Customer 68

Customer Customer Retention Customer Experience Customer Data 68

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Develop an omnichannel loyalty program. Try Omnisend Free for 14 days!

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Omnisend

MAY 14, 2021

By analyzing the customer journey, you can understand: What customers want to achieve Why customers have chosen your brand over others What channels drive customers to make important decisions about purchases What problems or obstacles customers have been facing while using your products. Align your team.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create an omnichannel strategy that works for your business. Myth #1: Omnichannel and multichannel are the same. Myth #2: Omnichannel is complex.

Omnichannel 319

Omnichannel Multichannel Multi-channel Customer Retention 319

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Develop an omnichannel loyalty program. Try Omnisend Free for 14 days!

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Retail TouchPoints

JULY 21, 2022

Agencies in particular are trying to gain the data security prowess needed to improve their performance marketing strategies. Overall, this will lead to improved marketing efficiency and performance, as marketers rely less on modeling campaign performance based on unknown users. Making Data Privacy a Companywide Mandate.

Marketing 278

Marketing Consumer Information Customer Retention 278

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Omnisend

MAY 18, 2021

This should also be assisted by a strong omnichannel strategy. CBD merchants should ensure that they not only collect the appropriate customer data to offer personalization, but they should also integrate it across their channels. The perfect CBD ecommerce platform is necessary to improve your customer’s journey on your site.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Fabric

MARCH 14, 2023

Throw in soaring customer acquisition costs , high cart abandonment rates , and declining customer retention rates , and you start to see why the fashion retail sector is such a competitive and unforgiving industry. Test, test, test!

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

Omnisend

MAY 30, 2021

It’s no surprise that automation driven by behavioral segmentation saw over half of all emails opened— 87% of Americans have stated that they’re willing to have activity tracked for a more personalized, rewarding customer experience. And how does it improve customer engagement? But what is behavioral segmentation?

Customer 114

Customer Merchant Services Subscription Omnichannel 114

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. Your customer retention behavior will naturally fluctuate with sale cycles and seasonality. With this comes a need for a seamless omnichannel loyalty experience.

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Omnisend

MAY 18, 2020

Seeing increasingly more marketers adopt SMS as one of their primary channels , we’ve been putting quite some focus on improving Omnisend’s SMS marketing features lately. This update to our integration with Gorgias opens the doors for ecommerce brands to provide a seamless customer experience to their shoppers. The best part?

Channel 78

Channel Customer Retention Information Marketing 78

ESW

JANUARY 21, 2019

Georg Richter , CEO of subscription technologies company OceanX, writes that this new form of delighting customers is what will continue to drive retailers to bring subscription boxes into their omnichannel offerings. Subscription Model Challenges: Market Differentiation and Customer Churn.

Subscription 74

Subscription eCommerce Customer Experience Omnichannel 74

Algopix

JULY 13, 2023

CRM systems provide a centralized database that stores and organizes customer information, allowing businesses to streamline processes, enhance communication, and improve customer satisfaction. Additionally, CRM systems help streamline customer support, enhance communication, and improve overall operational efficiency.

Payment Services 78

Payment Services eCommerce Management Customer 78

Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Similarly, 52% of retailers wanted to improve their POS systems. Customer Analytics and Marketing: A Must-Have Winery POS Feature . Wine club membership is essential for service and customer retention.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Smile.io

NOVEMBER 5, 2019

Not only does personalization bolster sales, but it can also increase customer loyalty. 44% of customers said they would become repeat buyers following a personalized shopping experience. 40% of consumers say they buy more than planned when the shopping experience is personalized. Business Insider Intelligence.

eCommerce 43

eCommerce Recommendation Customer Experience Mobile 43

Korona

NOVEMBER 10, 2022

It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Similarly, 52% of retailers wanted to improve their POS systems. Customer Analytics and Marketing: A Must-Have Winery POS Feature . Wine club membership is essential for service and customer retention.

POS 52

POS Payment Services Point of Sale Events 52

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Korona

JANUARY 5, 2023

Optimizing your checkout means a better user experience, which, in turn, increases conversion rates and customer retention. But how exactly do you go about improving your eCommerce checkout flow? Improve Checkout Process With Streamlining and Accessibility. Part of this involves checkout optimization. .

Payment Services 52

Payment Services eCommerce Shipping Costs Payments 52

GetElastic

JULY 22, 2022

Front and center in any conversation about commerce are the words personalization, omnichannel, customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 148

Omnichannel Outdoor Multi-channel Toys 148

RetailMinded

JULY 29, 2023

This enables them to deliver a personalized and captivating shopping experience that precisely caters to the needs of their customers. Embracing Omnichannel Retailing For businesses to sustain their competitive edge, offering customers a seamless shopping experience across various platforms is vital.

Payment Services 52

Payment Services Consumer Retail Social Media 52