Forrester eCommerce

NOVEMBER 17, 2022

Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy. But brands and customers alike have faced unprecedented challenges over the last few years, including a pandemic, supply chain issues, and social […].

Customer 195

Customer Customer Retention Supplies Marketing 195

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Customer Loyalty 212

Customer Loyalty Customer Retail Shipping Costs 212

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Bryan Eisenberg

MAY 25, 2017

We’ve created a short list: Customer Experience Planning : We conduct workshops/ projects where we plan and optimize digital and real world experiences to increase sales, retention, and satisfaction. This includes commerce redesigns, process changes, continuous optimization, etc.

Workshop 144

Workshop Customer Retention Customer Experience Omnichannel 144

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

Payment Services 164

Payment Services Games Live Chat Customer 164

Retail TouchPoints

JUNE 15, 2023

These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June.

Customer Retention 245

Customer Retention Jewelry Outdoor Fulfillment 245

GetElastic

NOVEMBER 9, 2021

Food for thought: additional survey statistics: By 2023, 80% of organizations using AI for digital commerce will achieve at least 25% improvement in customer satisfaction, revenue or cost reduction. Take a deeper dive into the digital commerce landscape as it stands today by downloading your free copy.

B2C 146

B2C B2B Customer Retention Subscription 146

lateshipment

APRIL 2, 2021

Hybrid (omnichannel) marketing is the future now. In this IoT era, growing eCommerce brands can follow the footsteps of companies like Amazon and give customers what they want – a seamless shopping experience no matter what channel they’re on. And how you can do that, you ask? Sustainability will be given higher priority.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Optimizely

DECEMBER 20, 2018

Glambot: Focus on customer retention. The marketplace encourages customer retention by rewarding people who want to sell their makeup with 30% more in store credit than they would get in cash. Moda Operandi: embracing omnichannel and using all data available. How do you do that?

Online Retail 259

Online Retail Marketing Retail Fashion 259

365 Retail

JULY 12, 2023

Recognising the need to enhance its customer experience and implement personalised marketing strategies, Jigsaw has chosen to partner with Voyado. We are thrilled to be part of Jigsaw’s journey to deliver exceptional customer experiences across channels, in-store and online,” says Karl Stone, Head of Voyado UK.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention. Improved brand reputation.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

Payments 232

Payments Payment Services Customer Experience Social Media 232

Kibo

SEPTEMBER 2, 2020

1-to-1 Personalization describes the practice of delivering a unique, optimal digital experience for each customer using all available data from 1st and 3rd party sources. At scale, an engaging, personalized user experience (UX) can lead to better customer retention, recurring sales, and referrals.

Recommendation 62

Recommendation Omnichannel Customer Retention Customer Experience 62

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Subscription-based loyalty programs can create a sense of exclusivity and commitment among customers, leading to greater loyalty.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Optimizely

DECEMBER 14, 2017

As a B2C marketer, it’s your job to keep loyal customers happy and engaged with your brand. You can’t leave everything up to customer service! Rather than letting things go, you have to always keep your eyes on the customer experience. Constantly update your customer data. Don’t wait until buyers are at-risk.

Customer 210

Customer B2C Customer Loyalty Customer Data 210

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 280

Consumer Shipping Costs Customer Retention Information 280

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create an omnichannel strategy that works for your business. Myth #1: Omnichannel and multichannel are the same. Myth #2: Omnichannel is complex.

Omnichannel 316

Omnichannel Multichannel Multi-channel Customer Retention 316

Retail TouchPoints

FEBRUARY 2, 2021

To put it simply, WhatsApp vastly improves customer engagement possibilities by providing for all the essentials under one roof, including the ability to integrate AI support bots and promotional campaigns.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

Kissmetrics

JANUARY 17, 2022

Dynamic websites are a form of web design that relies on real-time data to provide a personalized experience. Most often, businesses use them to create engaging customer experiences in a way that is more meaningful and personal to the individual. Improve Customer Retention. Dynamic Websites.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. Here are the sessions you absolutely have to attend at IRCE 2018. Tuesday: June 05. What’s Next: Social. 3:30 PM – 3:50 PM. Wednesday: June 06. Personalization 2.0:

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Develop an omnichannel loyalty program. Let’s get started! Source: Digiday.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Optimizely

DECEMBER 14, 2017

As a B2C marketer, it’s your job to keep loyal customers happy and engaged with your brand. You can’t leave everything up to customer service! Rather than letting things go, you have to always keep your eyes on the customer experience. Constantly update your customer data. Don’t wait until buyers are at-risk.

Customer 150

Customer B2C Customer Loyalty Customer Data 150

Smile.io

NOVEMBER 10, 2021

Customer analytics helps you make informed business decisions that are influenced by the choices your customers make. Data from every step of the customer experience can help businesses strategize their marketing and sales efforts and lead generating strategies. It’s cheaper to retain customers than acquire new ones.

Customer 68

Customer Customer Retention Customer Experience Customer Data 68

RetailMinded

SEPTEMBER 30, 2023

Additionally, utilizing social media scheduling tools and influencer marketing can help maintain a consistent brand presence online, further engaging customers. Today, it goes beyond transactional ties, evolving into a genuine connection between brands and their customers.

Customer 96

Customer Retail Customer Retention Recommendation 96

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. However, this is only possible if your retail sales associates provide an exceptional customer experience. And more loyalty will lead to better sales. Assortment and bundle selling 2.

Improvements 98

Improvements Payment Services POS Payments 98

Omnisend

MAY 14, 2021

Acquiring new customers is important, but you need to think about your first-time buyers as well. Here are a couple of customer retention strategies you can immediately implement after getting those first-time buyers. Incorporate omnichannel marketing into your loyalty program approach for greater impact. Align your team.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Develop an omnichannel loyalty program. Let’s get started! Source: Digiday.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Improvements Customer Retail 148

Omnisend

MAY 18, 2021

This should also be assisted by a strong omnichannel strategy. CBD merchants should ensure that they not only collect the appropriate customer data to offer personalization, but they should also integrate it across their channels. Appeal to your customers and ensure a high customer retention rate by utilizing marketing automation.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Omnisend

OCTOBER 8, 2020

Use abandoned cart notifications and offers This year, with stores closing or limiting capacity due to Covid, more businesses will rely on email and SMS to get in front of their customers. Don’t overlook how you interact and treat your customers. Tim shared insights and tips for increasing customer retention from seasonal shoppers.

eCommerce 148

eCommerce Shopify Events Customer Retention 148

Sailthru

JUNE 12, 2018

Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? Our goal was to discover how they approach customer retention and how they leverage it throughout their enterprises. We asked them: What are the top 2 internal barriers that prevent people from becoming repeat customers of your business?

Customer 60

Customer Customer Retention Omnichannel Technology 60

Smile.io

FEBRUARY 1, 2023

Top 10 Examples of Social Responsibility as a Customer Retention Tool Could social responsibility actually make a business more profitable? We’re looking at the top 10 examples of CSR used as a customer retention tool. What is Omnichannel Marketing and How to Implement it for Your Ecommerce Store?

Food and Beverages 128

Food and Beverages Beauty and Health Gifts Accessories 128

Fabric

MARCH 14, 2023

Throw in soaring customer acquisition costs , high cart abandonment rates , and declining customer retention rates , and you start to see why the fashion retail sector is such a competitive and unforgiving industry. Test, test, test!

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

lateshipment

OCTOBER 16, 2020

Online businesses on the other hand, need to focus on customer retention and customer experience by pivoting their products or services to fit consumer needs and using technology and social media effectively as returning customers spend 33% more than new customers. Have an omnichannel approach.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211