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Crocs Expands Shoe Takeback Program Nationwide

Retail TouchPoints

.; Anthropologie brought denim recycling to its stores on a year-round basis; Footwear retailer Dr. Martens debuted a resale program in March 2024 ; and Dick’s Sporting Goods expanded its partnership with sporting goods marketplace SidelineSwap in April 2024 , leveraging the resale platform for trade-in events at its stores.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

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The Post-COVID Store: How to Tap the Pent-Up Need for Interaction Without Sacrificing Safety

Retail TouchPoints

Retailers will need to maintain elevated safety precautions and further improve in-store fulfillment, while at the same time busting any type of friction more forcefully than ever. You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it. Look at some of the sporting goods retailers.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Dick’s Sporting Goods , one of the largest sporting goods retailers, recently unveiled its House of Sports store with a running track, rock wall, batting cages and outdoor turf field. Rivian , the all-electric pickup truck maker, recently launched its first retail hub with a lounge, garden, and library.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume. This drives nuanced changes in communication.

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Retailers Join Efforts To Maximize Voter Participation

Retail TouchPoints

More than 300 companies , including Patagonia , The Gap , DICK’S Sporting Goods and Walmart committed to removing some of the logistical barriers that often keep workers from voting. 3, Best Buy is shortening operating hours across the company — stores, corporate offices, field offices and in-home installation services — and all U.S.

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Target Extends Pickup and Same-Day Delivery Deadlines to Christmas Eve

Retail TouchPoints

A number of major retailers have enhanced their same-day delivery capabilities for this ecommerce-heavy holiday season: Bed Bath & Beyond began offering same-day delivery via Shipt in late September, and has encouraged BOPIS orders by offering a 20% discount from Dec.