Retail TouchPoints

JUNE 15, 2022

Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it. They want to know where it is in the fulfillment process. And then when they finally get it, they want to ship it back to you…for free!

Supplies 244

Supplies Customer Omnichannel Shipping 244

Retail TouchPoints

MAY 18, 2021

The study also revealed that many of these behavioral changes are here to stay: 95% of consumers said they expect at least one COVID-related lifestyle change to be permanent. They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs.

eCommerce 177

eCommerce Shipping Costs Fulfillment Supplies 177

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Groove

APRIL 1, 2022

That being said, it’s important for eCommerce stores to accommodate their customers’ preferences when shopping online. In this guide, we’re outlining the importance of a few variables — packaging, shipping and fulfillment — as well as strategies to help your eCommerce store drive CPG growth. Read on for more!

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 214

Shipping Costs Improvements Live Chat Retail 214

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. However, multiple studies have found that the opposite is true.

Shipping Costs 259

Shipping Costs eCommerce Customer Shipping 259

Retail TouchPoints

APRIL 1, 2022

For retailers, this creates ample opportunity to engage their customers using untapped touch points. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. A recent study found that 63% of U.S.

Retail 231

Retail Shipping Costs Fulfillment Shipping 231

Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment. How do These Strategies Drive Results?

Payment Services 238

Payment Services Retail Shipping Costs Mobile 238

ESW

APRIL 8, 2024

This complexity makes it difficult for retailers to ensure timely and accurate customer fulfilment. Poor Address Quality A study found that 73% of consumers experience delivery failures. It can involve manual routing, poor logistics visibility and issues with order selection.

Shipping Costs 78

Shipping Costs Merchant Services Operations Shipping 78

ecomdash

JULY 10, 2018

These days, winning in business means offering a stellar customer experience — one that encourages your customers to shop again and tell their friends to shop with you, too. After all, prospective customers are unable to see, touch and/or try your products in person. Offer Fast, Free Shipping.

Customer Experience 88

Customer Experience Improvements Payment Services Customer 88

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

Payment Services 335

Payment Services Shipping Costs Electronics Fulfillment 335

lateshipment

OCTOBER 23, 2020

According to certain studies, the transition online has been sped up by 5 years this year alone! Customer Experience (CX) will be the key differentiator of competitive success. Be Aware of Shipping Carrier Deadlines & Possible Delays. Explore New Ways to Fulfill Orders. How LateShipment.com Can Help You.

Shipping Costs 244

Shipping Costs Shipping Social Media Small Business Retail 244

SellBrite

JANUARY 24, 2019

For shoppers, Walmart provides a trusted and recognizable brand name, item variety, quality, fast and free shipping, and convenient shopping experience. That’s where Walmart Free 2-Day Shipping comes in. What is Walmart Free 2-Day Shipping? Why is 2-day shipping vital for Walmart sellers? Prominence in search.

Shipping Costs 76

Shipping Costs Shipping Webinar Fulfillment 76

Ecommerce Platforms

JANUARY 5, 2023

If you’ve been around the block of ecommerce, you likely know just how vital shipping is. After all, it's inextricably linked with customer satisfaction – and unless you've been living under a rock, you'll know that Amazon Prime has set the standard of convenience. One such option is ShipNetwork. So what does ShipNetwork do?

Merchant Services 39

Merchant Services Fulfillment Payment Services Shipping Costs 39

Groove

JULY 24, 2022

Shipping: The client’s primary technical requirement was the ability for consumers to purchase Dippin’ Dots online. On top of issues that are typically associated with perishable goods, Dippin’ Dots products have specific and challenging fulfillment constraints. Solution: Exceptional Customer Experience.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

OrderDynamics

JULY 9, 2019

FAQ: Retail Ship-from-Store. For this post, we answer frequently asked questions that have come from readers and Google search queries around Retail Ship-from Store. Retail ship-from-store is a smart way retail chains can fulfill customer orders. Q: Why is Retail Ship-from-Store Important?

Shipping Costs 50

Shipping Costs Shipping Merchant Services Retail 50

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. Here are several ways to achieve this: Hassle-free returns experience : Simplify the returns process as much as possible.

Shipping Costs 184

Shipping Costs Shipping Labels Shipping Consumer 184

Retail TouchPoints

APRIL 26, 2024

Studies indicate that consumers are willing to put their money where their mouth is, with products that make environmental, social and governance-related claims seeing disproportionate growth over products that don’t make such claims, achieving a 1.7 Its staff takes pride in the ability to inform customers about various packaging options.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

Retail TouchPoints

SEPTEMBER 21, 2023

But there’s a flip side: an overly aggressive AI might feel intrusive, turning our joyful shopping experience sour. For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Ecommerce Platforms

FEBRUARY 16, 2023

For instance, using Shopify, you can: Manage and process payments safely Process orders and setup shipping Build a customizable and responsive website Manage customer data, order history, and communication Use Shopify apps to bolster marketing, upselling, and social media selling, and extend Shopify's base functionality.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

ROI Revolution

MAY 20, 2021

Brick-and-mortar stores shut down, and customers flocked online to get the items they needed. In fact, in a research study BigCommerce conducted with Retail Dive , 46% of retail executives said they planned to increase their investment in omnichannel retailing moving forward, compared to their plans prior to COVID-19.

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

365 Retail

SEPTEMBER 23, 2023

Meanwhile, a recent YouGov study revealed over half (53%) of shoppers see the post-purchase experience as the most important part of their shopping experience, with 63% saying that the fulfilment, shipping, delivery and returns stage is when they are most “emotional”.

Retail 113

Retail Clothing Books Fashion 113

Retail TouchPoints

APRIL 18, 2023

Born in Iraq, Agha spent much of his youth bouncing around refugee camps until he landed in Dubai, where he studied computer science. Right now, most brands on the site operate under a 2P model where their products are housed and fulfillment, including returns, is managed by Flip, much like Amazon’s FBA system. And that’s what he did.

Payment Services 256

Payment Services Marketing Beauty and Health Customer 256

Retail TouchPoints

SEPTEMBER 11, 2020

Out-of-stocks have bumped up over the past two months, and “we’re flying in a lot of products we would normally have shipped by boat,” she added. Bentzen said YOTTAA , a cloud-based acceleration platform for e-Commerce, helped The Company Store maintain an optimal customer experience despite a traffic surge. “We’re

eCommerce 161

eCommerce Customer Experience Shipping Costs Mobile 161

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. For example, JOANN achieved a 7X ROI by using Radar to surface a free shipping coupon for in-store app users.

Shipping Costs 242

Shipping Costs Payment Services Merchant Services Payments 242

Retail TouchPoints

AUGUST 16, 2021

Historically, returns have been viewed by brands and retailers as a ‘necessary evil’ A study by Shopify states that 44% of distribution center leaders see returns as a ‘pain point,’ a cost center that needed to be tolerated. That is a significant amount of capital tied up in the returns channel! Control what you can.

Retail 336

Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Supplies 152

Supplies eCommerce Merchant Services Retail 152

lateshipment

AUGUST 13, 2021

Dropshipping is a method to fulfill orders by listing products online and passing them to a third-party supplier responsible for shipping them to the customers. This is because these products are already discounted, and engaging in returns or refunds can get expensive given the shipping and logistics involved.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Fabric

MARCH 14, 2023

Throw in soaring customer acquisition costs , high cart abandonment rates , and declining customer retention rates , and you start to see why the fashion retail sector is such a competitive and unforgiving industry. It’s also important to establish clear expectations and guidelines for order fulfillment and shipping times.

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

Omnisend

MAY 5, 2021

However, the extra load on shipping companies and the desire to slowly reintroduce foot traffic to physical stores have driven a new phenomenon, something that bridges the gap between offline and online experiences. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Retail TouchPoints

JUNE 7, 2023

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. The study found that four out of five are worried about the health of the U.S. Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements.

Food and Beverages 258

Food and Beverages Travel Hobbies Shipping Costs 258

Retail TouchPoints

DECEMBER 8, 2023

This versatility is a key tool in appealing to your target customers and creating items they actually want, so it’s important to find a company that offers an extensive product line. While you may not be shipping products worldwide, the benefit of an international company is its extensive network of suppliers, sourcing and tools.

Apparel 241

Apparel Shipping Products Presentation Shipping 241

Retail TouchPoints

SEPTEMBER 29, 2020

You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”. If COVID consumer behavior continues, buy online, ship from store as well as buy online, pick up in-store (BOPIS) will increase for holiday 2020.

Webinar 257

Webinar Payment Services Shipping Costs Retail 257

Fabric Blog

APRIL 22, 2024

In the previous post, Never Miss A Sale , we announced the availability of order fulfillment logic (OFL) which allows retailers to orchestrate and optimize how your distributed order management (DOM) system works across the order fulfillment process, as part of fabric OMS.

Social Media 52

Social Media Merchant Services Order Fulfillment Webinar 52

Pivotree Blog

OCTOBER 10, 2023

Customer demand and fulfillment needs are growing beyond the ability of monolithic systems to accommodate. It’s also helpful to be able to customize your ecosystem to meet unique requirements that may not be built into a solution. The inability of yesterday’s systems to meet tomorrow’s demands is already showing.

Supplies 52

Supplies Order Fulfillment Omnichannel Fulfillment 52

RTP blog

NOVEMBER 7, 2018

On top of the basics that have always been part of store operations, today’s stores now must offer online-level convenience, seamless channel integration and unique customer experiences. Or does it mean that retailers are not effectively promoting and optimizing these experiences so that they can maximize the revenue potential?

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

GetElastic

NOVEMBER 23, 2021

Overall, studies show 47% of boomers have increased their digital spending since the beginning of the pandemic. Understanding who your customers are and how they behaved throughout this year will be critical for achieving long-term success. It may be too late to establish all new shipping partners. As prices rise, U.S.

Payment Services 148

Payment Services Merchant Services eCommerce Payments 148