GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

JULY 11, 2023

Similar to the games NFL players compete in each week of the season, retail is hypercompetitive and ever-changing. Football fans expect an exciting competition and amazing experiences if they visit the stadium, just as retail customers expect personalized experiences and quality products. AI: Retail’s New Star Player?

Payments 193

Payments Payment Services Retail Social Media 193

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers.

Webinar 273

Webinar Consumer Payments Marketing 273

Retail TouchPoints

JULY 3, 2023

stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ We did, because when the pandemic hit it was game on. European lifestyle brand Snipes kickstarted its U.S. It’s a nightmare.

Management 271

Management Payment Services Payments Operations 271

Fabric Blog

MAY 7, 2024

Customizations are generally not best practices. Your omnichannel fulfillment and/or customer service are becoming suboptimal. As discussed above, looking at a customer holistically and ensuring an accurate, consistent and seamless experience is table stakes. Your current platform is big and expensive.

Shipping Costs 52

Shipping Costs Payment Services eCommerce Order Fulfillment 52

Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World. for a lot longer than it has in the UK.

Books 276

Books Omnichannel Payments Mobile 276

lateshipment

JANUARY 17, 2023

Remember, implementing tested strategies helps you save time later in the game, when all you have to do is just minor changes instead of scratching your head and looking at the drawing board again. In short, CX helps you build and maintain a loyal customer base. 86% of buyers are willing to pay more for a great customer experience.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

JULY 22, 2021

With the adoption of e-commerce on the rise, brick and mortar retail businesses face increased risks of having to shut down. Indeed, Statista predicts ecommerce revenue to reach $563.4 Similarly, Home Depot also faced a large-scale data breach in 2014, leading to over 56 million payment information being stolen.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

ESW

JULY 6, 2023

It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. For nearly 3 in 4 first-time ecommerce shoppers, their first (and only, to that point) online buying experience was with Amazon and its seamless checkout, fast delivery and exceptional customer support.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Kibo

JULY 24, 2020

Some ecomm platforms are quick and easy to implement for small businesses that have moved online. Some are embedded in much larger supply chain offerings that include in-store technologies. . How can you determine the best fit for your business? Or a stand-alone all-in-one solution? Some offer personalization and scalability.

eCommerce Platforms 117

eCommerce Platforms Payment Services Payments eCommerce 117

Omnisend

NOVEMBER 11, 2022

It is an omnichannel email marketing automation app that helps online stores and ecommerce businesses generate more sales. Switch to Omnisend for better deliverability, affordability, and excellent customer support. Social media can be a game-changer for online businesses in this digital age. Wix rating : 5.0.

Social Media 97

Social Media Payments Shipping Costs Payment Services 97

Smile.io

AUGUST 1, 2022

The good news is that you're probably already using two powerful channels to retain customers⁠—email and SMS. Here are five ways you can use both channels  to increase retention and keep your customers around for life. An omnichannel strategy means email and SMS keep your communications in one place.

Merchant Services 73

Merchant Services Marketing Payment Services Omnichannel 73

GetElastic

JANUARY 16, 2018

Elastic Path and Adobe, together, have been creating exciting new opportunities for retailers seeking to up their game. Elastic Path has always been focused on experience-driven commerce. The products we engineer allow companies to embed commerce in any conceivable current or future customer experience.

Payments 146

Payments Payment Services Customer Experience Outdoor 146

Retail TouchPoints

SEPTEMBER 23, 2022

With 2 million third-party sellers accounting for more than half of its retail revenue, Amazon ’s relationship with the businesses that sell on its platform has become essential to its success. But what we know is that it’s going to be a better customer experience for Prime members. and the honest answer is, maybe.

Multi-channel 189

Multi-channel Shipping Costs Payment Services Fulfillment 189

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. So follow along this retail journey to emerge with omnichannel mastery!

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

Kissmetrics

AUGUST 6, 2021

Speaking of ROI, research shows that a mere 5 percent increase in customer retention can boost your revenue by over 25 percent, depending on the industry, product, and other factors. With that said, let’s dive into the five customer retention strategies you can use to grow your Ecommerce business. How do you do that?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. “The Inside FILA’s Mission to Build its DTC Business.

Payment Services 223

Payment Services Merchant Services Omnichannel Consumer 223

Sailthru

AUGUST 13, 2018

Most jewelry purchases do happen in-store, but the customer journey is longer and more complicated than ever, with many digital touchpoints along the way. When it comes to delivering a modern, omnichannel shopping experience, jewelry brands perform poorly relative to other categories, according to our Retail Personalization Index evaluations.

Jewelry 60

Jewelry Gifts Recommendation Live Chat 60

Sailthru

AUGUST 13, 2018

Most jewelry purchases do happen in-store, but the customer journey is longer and more complicated than ever, with many digital touchpoints along the way. When it comes to delivering a modern, omnichannel shopping experience, jewelry brands perform poorly relative to other categories, according to our Retail Personalization Index evaluations.

Jewelry 60

Jewelry Gifts Recommendation Live Chat 60

Algopix

JULY 24, 2023

An Order Management System (OMS) is a software application that automates and centralizes the entire order processing workflow. It acts as a bridge between various eCommerce channels, inventory systems, payment gateways, and shipping carriers, providing a cohesive platform to manage orders efficiently.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Smile.io

FEBRUARY 2, 2023

Customer Behaviors Past Prediction: The biggest trends in ecommerce will center around reducing user effort and improving the online customer experience. ✅ Verdict: Correct - Customer experience is the big factor in whether someone will spend their money with you and return for a repeat purchase.

eCommerce 85

eCommerce Small Business Retail Omnichannel Social Media 85

lateshipment

FEBRUARY 10, 2021

To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies. The Big Post-Purchase Customer Experience Gap in Online Retail (And What. now lost due to the CX gap.

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

Fabric

SEPTEMBER 12, 2023

Headless commerce is an e-commerce approach that decouples the frontend customer experience from the backend commerce functionality, allowing businesses to create highly customizable and unique shopping experiences across various digital channels. What is Headless Commerce? Why is headless commerce important?

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience (CX)” at the center of their growth and retention strategies. now lost due to the CX gap.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

Ecommerce Platforms

JANUARY 4, 2023

There’s also convenient access to a range of omnichannel sales options. You can design fast and engaging storefronts for video games, mobile, web, and beyond with the GraphQL storefront API, and attach your own technology stack into the system. Specially optimized for omnichannel experiences. commerce, Gatsby.JS

eCommerce Platforms 104

eCommerce Platforms eCommerce Merchant Services Multi-channel 104

BigCommerce

MAY 4, 2018

On the flip side, brands that have excelled at direct to consumer are looking at the wholesale model to see where they can increase revenue. What to Know Before You Go: Skullcandy is a true omnichannel business. Mobile conversion rate is up 272% and mobile revenue is up 193% since this time last year!”.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

ESW

MAY 3, 2023

Brands and retailers with DTC channels looking to meet unique business needs and grow revenue have almost certainly encountered the words composable ecommerce. Is it truly novel architecture that solves for virtually any business problem? Composable ecommerce is indeed the future of agile, adaptive and scalable business.

Payment Services 78

Payment Services Merchant Services eCommerce Payments 78

BigCommerce

DECEMBER 20, 2017

This is especially true for brands just breaking into the $1,000,000 in annual revenue club – or at least have it in sight. Payment Solutions. Customer Lifetime Value & Referral Programs. Localization, Personalization and Customer Experience. What is customer experience? Technology. International.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

lateshipment

FEBRUARY 10, 2021

Leveraging post-purchase order tracking moments by presenting relevant product recommendations, sales campaigns, or simply a discount coupon on the next purchase can help you increase repeat revenue from customers. Displaying a visual indicator to show the steps completed/ left to make sure that the customers are aware of the process.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Korona

MARCH 28, 2023

Simply put, retail POS integration is the process of connecting all the components and systems of your retail business – from payment software to inventory management – into one unified system. You should consider many hardware integrations to improve the customer experience and ensure your POS system works well.

POS 52

POS Payment Services Merchant Services Small Business Retail 52

Optimizely

JUNE 28, 2018

At-risk customers – Buyers who haven’t engaged with your online store—whether it’s ignoring your emails, not visiting your site, or making another purchase—in more than 30 days; the catalyst for starting an at-risk campaign. Point of sale (POS) system – Manages your business transactions by processing your customers’ payment.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

OrderDynamics

FEBRUARY 19, 2019

Today’s shopping experience includes mobile. As mobile users, we are consummate social media, news feeds, podcasts, messaging, gaming, and mobile app junkies. Button also shows that apps have a 177% higher revenue per tap, compared to mobile websites. All told, the in-store buy and sell process is just easier. ?.

Mobile 59

Mobile Omnichannel Technology Payments 59

Ecommerce Platforms

OCTOBER 14, 2019

That's the global B2B ecommerce revenue forecast for 2020. B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals. The problem? Credit: Yet another defining feature of B2B ecommerce portals. The best part?

B2B 132

B2B eCommerce Payment Services Multi-channel 132

Ecommerce Platforms

AUGUST 17, 2021

A customer experience program for making your customers feel special every step of the way. For instance, you can create custom boxes and send them out through ShipBob, or even consider placing distinctive labels or notes inside your packaging. This could help out with customs brokerage situations, too.

Shipping Costs 104

Shipping Costs Fulfillment Merchant Services Payment Services 104

Ecommerce Platforms

NOVEMBER 11, 2019

There are so many precedents set that validate and illustrate why a customer loyalty program is appropriate for any business looking to heighten the projected revenues. The biggest notion here is that regular customers tend to spend more on purchases than new ones. Develop an omnichannel system for your target audience.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

BigCommerce

OCTOBER 20, 2017

Both of those strategies have long worked –– and will likely continue to –– but the B2B brands capitalizing on the new B2B buyer shopping habits (as more and more millennials age into Director, VP and C-Suite positions) are using their ecommerce channel to grow revenue and customer acquisition. Customers are now finding us on Google.

B2B 251

B2B eCommerce Payment Services Multi-channel 251