Retail TouchPoints

JANUARY 15, 2024

Technology is at the forefront of everything we do from an omnichannel perspective across the globe, and working with Zebra Technologies has been a game-changer for us,” said Jonas Stillman, Senior Director of Omnichannel Operations at Office Depot in a statement.

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Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. How brands and retailers can provide a truly omnichannel customer experience. I asked Chris more about his experience in the retail industry, and why he started Omni Talk. Omnichannel Retailing: Risks, Rewards, and Mistakes.

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Retail TouchPoints

FEBRUARY 5, 2024

Today, a savvy RMN recognizes the immense financial opportunities tied to delivering enhanced messaging, precise targeting and an exceptional customer experience through ad placements across diverse channels in our connected commerce world.

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Retail TouchPoints

APRIL 25, 2023

This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy.

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Retail TouchPoints

JANUARY 15, 2024

“To stay ahead in a highly dynamic market, retailers are actively considering how AI can help them meet evolving customer preferences, address labor shortages and drive sustainability efforts,” said Cynthia Countouris, Director of Product Marketing for Retail, CPG and QSR at Nvidia in a blog post outlining the survey results.

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Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

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OrderDynamics

JANUARY 10, 2019

How Is Omnichannel Retail Strategy Like a Board Game’s? Our marketing team have recently started playing board games as part of our work-life balance. Since then, I realized the strategy of a game called “Ticket to Ride” is similar to an omnichannel retail strategy. Who Wins The Game?

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Games Omnichannel Retail Fulfillment 50

Retail TouchPoints

MAY 9, 2022

The acquisition aims to extend ESW’s market strength across apparel, beauty, personal care and luxury brands to include entertainment, gaming and electronics. The combined solution provider will have more than 1,000 employees and work to build on the best aspects of each company’s culture.

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Payment Services Payments Electronics Omnichannel 289

Retail TouchPoints

MAY 28, 2021

On the business side, ticketing systems are changing the customer service game by giving representatives critical user information at the right time, combined with the ability to assign, redistribute and collaborate to solve problems fast with a help-first mentality. That’s a winning customer service strategy.

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OrderDynamics

MARCH 7, 2019

The Land Down Under Ups Their Omnichannel Game. The Omni-2000 research looked at over 2000 global retail websites to discover the shopper’s view of omnichannel offerings. The global report examined the state of omnichannel capabilities across the world. So what is the verdict when it comes to omnichannel in Australia?

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Retail TouchPoints

JANUARY 10, 2023

But what we know is that it’s going to be a better customer experience for Prime members. And if we have happy Prime members who are enjoying free, fast shipping, on Amazon and off Amazon, that’s going to be happy customers, that’s going to be happy sellers, and it’s going to be great for all of us.”.

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Retail TouchPoints

AUGUST 17, 2022

They are truly digitally omnipresent, using smartphones, social networks, gaming platforms and the metaverse to connect with each other and express their individuality.

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Social Media Omnichannel Apparel Consumer 279

Retail TouchPoints

SEPTEMBER 7, 2023

The service is available for tens of thousands of products that are in-stock at nearby stores, including books, toys, games and collectibles.

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Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. The deal is expected to be completed by Q1 2023. The TCGplayer transaction aligns with eBay’s commitment to becoming a trusted destination for authenticated trading cards and high-value collectibles.

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Retail TouchPoints

JULY 1, 2021

Responding to its customers’ desire for a more enhanced, elevated and personalized luxury experience, NMG announced plans to invest more than a half-billion dollars in digital technology over the next three years , through acquisitions like its recent purchase of Stylyze , partnerships and building out capabilities internally.

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Retail TouchPoints

MAY 12, 2022

Gaming is the On-Ramp to the Metaverse. Gaming might feel distinctly separate from the world of retail, but according to Hackl it is the “parent of the metaverse,” so retailers should be paying attention to what happens in these spaces. Case in point: companies like Netflix and Peloton moving into gaming.

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Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. ” Designing a Quick, Hassle-Free Experience.

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Retail TouchPoints

OCTOBER 30, 2023

In this article, I will delve into the benefits of DCC for both retailers and consumers, highlighting how this service can positively influence business growth and enhance customer experience. Enhanced Customer Satisfaction DCC allows customers to make informed decisions regarding their preferred payment currency.

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Payment Services Merchant Services Payments Point of Sale 294

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

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Retail TouchPoints

APRIL 5, 2023

It’s a community gathering place and, in turn, it’s the responsibility of the owner and programmer of that center to make sure that it has all of those things that keep the customer there, brings them in more frequently and encourages them to stay longer. Embedded in that is the next iteration of shopping experience centers.

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Retail TouchPoints

OCTOBER 8, 2020

GameStop plans to expand its physical and digital video game offerings as well as enhance its retail technology infrastructure through the deal. As part of the agreement, GameStop will standardize its solutions on Dynamics 365, Microsoft’s portfolio of cloud-based business applications and customer data platform.

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Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. What the research found that was a little surprising to me was the importance of customer experience,” said Anderson. “If

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Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

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Merchant Services Retail Shipping Costs Customer Experience 279

Retail TouchPoints

APRIL 15, 2024

LensCrafters has launched the second season of its Roblox Eye Odyssey series, World of Optics , featuring games that mimic the tests in a comprehensive eye exam. While the games reflect several of the tests done during an eye exam, they are not meant as an official evaluation or assessment of a person’s visual health or eye function.

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Retail TouchPoints

MARCH 18, 2021

In-store fulfillment is here to stay, and retailers need to fit operations seamlessly into the overall shopping experience — while also making sure they’re profitable in the long run. Retailers like Target were ahead of the game with investment and preparation, and they can serve as models for how a successful program can be run.

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Pivotree Blog

NOVEMBER 23, 2022

Omnichannel is Still The Boss. It’s going to be hard to predict how these numbers will pan out in 2022, but the one thing we can be sure about is that omnichannel is going to be more important than ever in this phase. Every customer is different. And this is why connected omnichannel experiences will be key.

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Retail TouchPoints

OCTOBER 13, 2020

He and Lindsay Mikos, Director of Omnichannel for the retailer, presented How Walgreens is Redefining Convenience With an Omnichannel Platform on Oct. “With COVID, projects that would have taken months were suddenly being developed in weeks,” said Andrea Farris, VP of Development and Head of Solution Planning at Walgreens.

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Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. The 2024 Connected Retail Report includes a survey of 1,012 U.S.

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Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

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Retail TouchPoints

MARCH 11, 2021

The sportswear company’s new “Own the Game” 5-year growth strategy was unveiled at its Investor and Media Day March 10. Consumers expect to receive a brand and shopping experience tailored to their preferences, with personalized offerings in both digital and physical spaces,” said the company in a statement announcing the plans.

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Retail TouchPoints

DECEMBER 13, 2021

COVID has certainly changed the game. [Historically], there’s been a lot of investment into ecommerce and store technology, but we’ve been kind of scrimping on supply chain over the last five years.

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Retail TouchPoints

NOVEMBER 17, 2021

Integrated video allows individuals in the group to see and hear one another as they navigate the virtual environment separately or together, just as they might in a multiplayer video game.

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Retail TouchPoints

SEPTEMBER 6, 2022

Their preferences and values are making it more convenient and spontaneous…more interwoven with social media…and in some cases, more like a game. Customize physical stores to the omnichannel experience. Building this kind of omnichannel experience revolves around a combination of data analytics and mobile devices.

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Merchant Services Payment Services Financial Services Omnichannel 306

Retail TouchPoints

SEPTEMBER 19, 2023

Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken. By the end of the season in early 2023, transactions per game in this location had increased 85% and total sales per game jumped 112%.

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Retail TouchPoints

FEBRUARY 7, 2023

Chen noted that the pandemic was a critical force in this shift. “Previously, there has been resistance from luxury brands who were unsure of how to replicate the bespoke experience that consumers expect in-store through online channels,” Chen explained. At Alibaba’s recent 11.11

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Payments Omnichannel Payment Services Consumer 290

Retail TouchPoints

JUNE 8, 2023

During a dynamic panel discussion, experts will redefine retail’s next decade, discussing everything from virtual beings and gaming to generative AI. The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago.

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lateshipment

JANUARY 17, 2023

Remember, implementing tested strategies helps you save time later in the game, when all you have to do is just minor changes instead of scratching your head and looking at the drawing board again. In short, CX helps you build and maintain a loyal customer base. 86% of buyers are willing to pay more for a great customer experience.

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