Customer Experience Merchant Services Policies Shipping Costs 
Groove
MAY 19, 2023
One such tool is Google Merchant Center. If you've ever found yourself asking, "What is Google Merchant Center, and how can it enhance my eCommerce performance?" Google Merchant Center Explained What is Google Merchant Center? This information is then displayed to potential customers across Google's platforms.
Retail TouchPoints
NOVEMBER 1, 2023
Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. Still, the cost of chargeback fraud is simply too high to ignore. For every $100 in chargebacks, your true chargeback cost is $240.
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Retail TouchPoints
APRIL 29, 2022
Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.
ESW
AUGUST 18, 2023
The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. These experiences don’t happen by accident. What do they expect?
Ecommerce Platforms
AUGUST 4, 2020
Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. It's key to taking the hassle out of what can sometimes be a headache of a process.
Retail TouchPoints
SEPTEMBER 3, 2020
Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Whatever solutions are employed will add cost to a returns process that already cuts into profit margins.
lateshipment
FEBRUARY 12, 2024
Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. Let’s talk about memes that capture what your customers (and maybe even you!) experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent.
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