Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Store Growers

MAY 10, 2023

Last Updated on May 10, 2023 If you’re just entering the world of Google Merchant Center and Google Shopping, you might feel a bit lost when it comes to utilizing their benefits or the nuances between them. What Are the Product Data Requirements for Google Merchant Center? Let’s see what they are.

Merchant Services 91

Merchant Services Shipping Costs Article Information 91

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are a necessary evil. Cancellation confirmation messages present a golden opportunity to reconnect with customers. Include a survey to find out why customers canceled their orders. Compliance and documentation. Gain competitive advantage.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! Fraud encompasses deceitful actions to illicitly acquire goods, services, or financial advantages.

Merchant Services 78

Merchant Services Payment Services Customer Document 78

Omnisend

SEPTEMBER 29, 2021

Naturally, every ecommerce merchant wants to avoid product returns whenever possible. Reactions to product returns vary from merchant to merchant. Some develop strict policies that make it more difficult for customers to send back unwanted items. As a merchant, there’s no sense in trying to fight product returns.

Merchant Services 148

Merchant Services Payment Services Shipping Costs Clothing 148

ESW

AUGUST 18, 2023

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. These experiences don’t happen by accident.

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

ChannelAdvisor

AUGUST 31, 2022

The risk of product suppressions, listing removals and even account suspensions is high for any seller that fails to abide by Amazon’s strict policies — even if it happens accidentally or unknowingly. Let’s take a look at the Amazon appeals process and how to write an effective action plan. . What Is Amazon’s Appeals Process?

Merchant Services 59

Merchant Services Document eCommerce Reference 59

lateshipment

OCTOBER 18, 2023

Did you know that 7 in 10 customers abandon their cart? Streamlining your checkout processes and making sure that your checkout page provides as much information as it can,is a key factor to turning a potential customer into an actual customer. This provides a positive customer experience for the customer.

Payment Services 130

Payment Services Merchant Services Shipping Costs Gifts 130

Blue Winston

JANUARY 22, 2021

But did you know that Google offers the same service? Customers are enabled to use what Google refers to as a universal shopping cart. Everything that customers put into their Shopping Cart via Google Express can be checked out in one tap. Manual payment. Saved payment credentials. Payment service provider.

Merchant Services 97

Merchant Services Payment Services Shopping Carts Shipping Costs 97

lateshipment

APRIL 23, 2020

Fraudsters are leveraging the same technology that merchants are using, making it increasingly easy for criminals to scale their operations. As fast as merchants integrate the newest scam or fraud pattern into their fraud prevention solution, criminals find a new way to leverage vulnerabilities and circumvent fraud controls.

Merchant Services 242

Merchant Services Payment Services eCommerce Payments 242

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. In the midst of the global COVID-19 pandemic, retailers are creating more flexible policies to accommodate current conditions, including extending the time consumers have to return products.

Shipping Costs 150

Shipping Costs Merchant Services eCommerce Accessories 150

lateshipment

AUGUST 17, 2023

This has made how returns are handled at e-commerce stores a huge differentiator when it comes to customers choosing brands. 92% of shoppers say they will buy again if the return process is easy. When customers buy something online and it doesn’t work out, sending it back shouldn’t be a headache.

Management 130

Management eCommerce Payment Services Merchant Services 130

lateshipment

JANUARY 30, 2024

The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. However, there is an increased frustration among customers because most businesses they shop with fall under the category of not meeting their “bare minimum” expectations.

Customer 130

Customer eCommerce Merchant Services Shipping 130

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are nothing more than a necessary evil, initiated after losing an order. But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. Compliance and documentation.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Ecommerce Platforms

OCTOBER 20, 2020

Amazon also has its own payment service provider solution called Amazon Pay. The easy-to-use platform ensures that you can give your customers a quick and easy way to complete their purchases on your website. There’s even support for things like online donations and recurring payments too. What is Amazon Pay?

Merchant Services 104

Merchant Services Payment Services Payments Shipping Costs 104

lateshipment

NOVEMBER 27, 2022

Consider this scenario: a customer walks into a brick and mortar store, picks the items they need, proceeds to the billing counter to checkout but finds the process complicated or inefficient. The same scenario can happen to a customer who is shopping at your e-commerce store.

eCommerce 130

eCommerce Merchant Services Shipping Costs Payment Services 130

lateshipment

FEBRUARY 12, 2024

Let’s talk about memes that capture what your customers (and maybe even you!) experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent. This happens in most cases and should be highly avoided if you’re the merchant. This is where shipping insurance comes in.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Ecommerce Platforms

JUNE 15, 2022

Product returns are often a nightmare for ecommerce merchants. They represent a potentially dissatisfied customer, additional costs, and a loss of revenue that you had already presumed in your pocket. However, returns don’t have to mean the end of a relationship with that customer. However, it’s impossible to opt out of returns.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Store Growers

JANUARY 20, 2023

This program benchmarks the different components of a good customer experience and gives sellers that score well a way to display this. In this article, we’ll dive into how the Shopping Experience Scorecard works, how to get started, and how to leverage it for your business. What is Google’s Shopping Experience Scorecard?

Shipping Costs 91

Shipping Costs Merchant Services Shipping Customer Experience 91

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Supplies 151

Supplies eCommerce Merchant Services Retail 151

Ecommerce Platforms

MAY 21, 2020

Write Custom Page Titles and Meta Descriptions. Choose Your Payment Methods. Create Your Shipping and Refund Policy. They offer courses and webinars to help you through the process of moving your store online. Knowing where your customers are coming from helps you know how to market to them. Create Brand Awareness.

Payment Services 211

Payment Services Merchant Services Shipping Costs Payments 211

ESW

JULY 10, 2023

But to be successful in any market, merchants must ensure every step of the shopper’s journey is maintained at the highest possible standard. From storefront browsing to ecommerce returns, brands have the opportunity to fine tune outbound and reverse logistics to create an experience that delights the customer.

Merchant Services 140

Merchant Services eCommerce Shipping Costs Shipping 140

Fabric

MARCH 7, 2024

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs One critical aspect that retailers can often neglect is the post-purchase experience for customers. What is the post-purchase experience?

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Retail TouchPoints

OCTOBER 16, 2023

But at the same time merchants’ margins are being squeezed, making intelligent pricing and promotions strategies even more critical for success. You have marketing, creative and the brand vendors who are sometimes the ones initiating the promotions, so it’s a more complex process that is starting to get streamlined by technology.”

Merchant Services 299

Merchant Services Consumer Marketing Information 299

Groove

FEBRUARY 8, 2020

One of the most immediate, high impact eCommerce strategies to increase online sales is optimizing the checkout process. With different shopping cart platforms offering a variety of options across the board, how do you choose which checkout experience will convert more for your business? Successful One-Page Checkout Experience.

eCommerce 293

eCommerce Merchant Services Shipping Costs Shopping Carts 293

PFS

AUGUST 28, 2019

The payments industry has become an ever-changing landscape. Particularly with the rise of eCommerce, consumers have a defined expectation of what their payment experience should look like. Lucky for you, we have compiled a few of the most pertinent trends impacting the payment industry. The Rise of Mobile Shopping.

Merchant Services 40

Merchant Services Payment Services Payments Mobile Payments 40

GetElastic

SEPTEMBER 9, 2019

Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology. Of course, this limitation may leave customers unsatisfied. Chatbots are HOT. How chatbot dialog works. Minimum viable chatbot.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

Algopix

DECEMBER 19, 2023

This section serves as a detailed walkthrough of the registration process, guiding sellers through the nuances of selecting the appropriate account type (Individual or Professional) and navigating the intricacies of tax and bank information input. Sellers gain insights into staying compliant to avoid disruptions to their selling activities.

eCommerce 108

eCommerce PPC Multichannel Merchant Services 108

Retail TouchPoints

JULY 10, 2020

As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Merchants need to be aware of the constantly shifting nature of commerce and prepare accordingly to ensure they keep pace with the many factors impacting their business.

eCommerce 151

eCommerce Merchant Services Retail Customer Experience 151

lateshipment

OCTOBER 12, 2021

So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. Frictionless and easy returns policies build trust with buyers and are a huge influencer of purchase. Step 1: Evaluate your returns policy. Let’s look at how exactly you can do that. .

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Algopix

OCTOBER 18, 2023

Referral fees are calculated as a percentage of the item’s sale price and are crucial for maintaining Amazon’s marketplace and covering the costs of customer service, fraud protection, and other essential services. Research and choose categories that align with your business and offer favorable fee structures.

Shipping Costs 113

Shipping Costs Payment Services Merchant Services Fulfillment 113

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty.

Shipping Costs 323

Shipping Costs eCommerce Merchant Services Retail 323

Ecommerce Platforms

DECEMBER 5, 2019

In simple terms, Shopify is a software that you pay for using the SaaS model – in other words, you subscribe for the service. With Shopify, ecommerce business owners and merchants can create a website and use an in-built shopping cart solution to sell both digital and physical products to customers around the world.

Shopify 287

Shopify Payment Services Merchant Services Payments 287

BigCommerce

NOVEMBER 16, 2017

While many brands start out in ecommerce by taking a simplistic approach to shipping –– like offering free shipping across the board or showing unmodified UPS or USPS rates –– the most successful merchants use strategic shipping options to differentiate themselves from their competition and increase margins. Product size and weight.

Shipping Costs 420

Shipping Costs Shipping Merchant Services eCommerce 420

Store Growers

MAY 22, 2023

Reading about others’ first-hand experiences with the product we’re interested in can greatly influence our decision as we’re given an idea of the product’s performance, quality, and whether it meets our specific needs. You can find the same link in your Google Merchant Center account, too, under “Growth.”

Merchant Services 103

Merchant Services Improvements Games Customer 103

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Ecommerce Platforms

AUGUST 4, 2020

It's key to taking the hassle out of what can sometimes be a headache of a process. We'll also examine pricing, customer service, and the areas in which both these services excel. ShipBob makes order fulfillment easier for merchants. You, as the merchant, retain full control over your inventory at all times.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151