Fabric

MARCH 28, 2023

For example, building a third-party (3P) marketplace that allows third-party sellers to sell an “ endless aisle ” of products is commonly viewed as a profitable way for online retailers to “capture the long tail”. Customer experience In a 3P marketplace, third-party sellers are responsible for the transactional and customer experience.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

Retail TouchPoints

JUNE 4, 2021

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. Consumer preference for contactless retail experiences is expected to remain the norm post-pandemic.

Payment Services 163

Payment Services Payments Small Business Retail Technology 163

Forrester eCommerce

AUGUST 21, 2018

When British lifestyle brand Ted Baker wanted to create a compelling customer experience, it employed the storytelling power of video and augmented it with interactivity.

Customer Experience 170

Customer Experience Customer Consumer Online Retail 170

365 Retail

OCTOBER 27, 2022

It can be daunting to try and stand out from the crowd and compete against the retail giants during the Money Quarter. The post The Money Quarter – how online retailers can win appeared first on 365 RETAIL | Retail Technology News. But the way to maximise your sales as best you can is two fold.

Online Retail 98

Online Retail Retail Supplies Banking 98

TradeGecko

APRIL 9, 2019

Over the past decade, the rise in eCommerce has transformed the retail experience - and this trend only continues to grow. In recent years, online retail sales reached an incredible $2.3 trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally.

Technology 60

Technology Customer Experience eCommerce Small Business Retail 60

Retail TouchPoints

SEPTEMBER 4, 2023

The appeal of in-person retail shopping may have diminished in recent years, as ongoing industry trends underscore the unrivaled convenience of online shopping. online retail sales will reach $1.6 Connecting your organization’s online retail storefront with multiple backend applications can require extensive coding.

Payment Services 228

Payment Services Payments eCommerce Customer Experience 228

Retail TouchPoints

JANUARY 3, 2022

The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands. Traditional Passwords are Ruining the Customer Experience. Traditional password systems deliver a grueling customer experience that often ends in frustration. The Real Cost of Passwords.

Merchant Services 271

Merchant Services Customer Retail Customer Experience 271

Retail Technology Review

SEPTEMBER 17, 2019

Google and Kantar have unveiled research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers).

Online Retail 79

Online Retail Customer Retail Customer Experience 79

Forrester eCommerce

JULY 27, 2017

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater? My colleague, Brendan Miller […].

Technology 257

Technology Customer Retail Consumer 257

365 Retail

JUNE 17, 2022

Mattress Online landed a double at the recent Northern Tech Awards placing at 19th in the Top 100 Fastest Growing Tech Companies in the North and 2nd in the Top 15 Fastest Growing Larger Companies. In 2021 we processed 128,500 orders from 3.1 million web visitor.

Online Retail 52

Online Retail eCommerce Platforms eCommerce Retail 52

Retail TouchPoints

FEBRUARY 28, 2024

Authentic brands including Juicy Couture, Frederick’s of Hollywood and the newly launched Authentic.com already use the solution provider’s AI-powered technology, but now Fast Simon has become a preferred partner for other Authentic-owned brands such as DC Shoes and Reebok.

Recommendation 209

Recommendation Online Retail Technology Improvements 209

Retail TouchPoints

MAY 25, 2023

QVC and HSN parent company Qurate Retail has sold online retailer Zulily to investment firm Regent , which also owns retail and apparel brands including Club Monaco , DIM Paris , Escada , DryBar , Sassoon and Wonderbra.

Apparel 221

Apparel Banking Fulfillment Online Retail 221

Kibo

AUGUST 18, 2022

Impacts of the recession on DTC brands and B2C retailers. The dramatic online retail boom of the stay-at-home pandemic era seems to have come to a decisive end. . But despite growth slowing, revenues from online sales continue to be strong and vastly outstrip pre-pandemic revenues. eCommerce growth was 6.7

Technology 62

Technology B2C Retail eCommerce Technology 62

Retail TouchPoints

MARCH 8, 2023

Below are four ways ecommerce and online retailers can get rid of excess inventory while maintaining brand image and using trends consumers are relying on. Retailers operating successful business models are able to cycle out current inventory to make more room for new in-store and online inventory.

Shipping Costs 235

Shipping Costs eCommerce Payment Services Customer Experience 235

Retail TouchPoints

JANUARY 27, 2021

However, a question mark still hangs over where they spent their money, as research showed that since the beginning of the pandemic, 49% of shoppers have been purchasing more online. And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

AUGUST 9, 2023

John Lewis Partnership , operator of the John Lewis and Waitrose brands, will migrate more of its technology to Google Cloud as it seeks to take advantage of advances in AI, machine learning and loyalty program support.

Fashion 196

Fashion Technology Recommendation Operations 196

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. Take retail banks and credit card providers, for example. A new customer experience study from J.D. The key to that transformation was data.

Customer 199

Customer Banking Customer Experience Social Media 199

Retail TouchPoints

NOVEMBER 15, 2023

Used by software developers, site reliability engineers and IT operations teams, observability is a technology practice that provides greater end-to-end visibility across one’s applications and infrastructure in order to find and fix problems faster and to reduce the impact of unplanned downtime.

eCommerce 300

eCommerce Improvements Operations Consumer 300

Retail TouchPoints

AUGUST 17, 2021

Retailers know that instead of being ahead of the curve, they need to be IN the curve, responding to changes as they happen. For pureplay online retailers, this is standard stuff. As a result, Matches can focus the store on the customer experience, knowing that requested products will arrive in 90 minutes.

Retail 278

Retail Social Media Events Technology 278

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

AUGUST 17, 2021

For retailers with high-functioning CRM systems, AI tools are being used to identify opportunities, and increase the lifetime value of customers through compelling offers. Online retailers are using AI to create intent-based promotions. In physical stores, we’re seeing AI used to improve the customer experience.

Retail 306

Retail Payments Payment Services Customer Experience 306

Forrester eCommerce

JANUARY 18, 2019

Luxury brands have gone from relative inertia over digital strategies to a flurry of activity, including technology upgrades, partnerships, and even acquisitions. Back in the summer of 2017, we warned that luxury brands were out of time when it came to improving their digital customer experiences and internal operations.

Customer Experience 285

Customer Experience Retail Operations Technology 285

Retail TouchPoints

AUGUST 25, 2021

Brands also need to own this entire journey, otherwise they run the risk of losing control and any chance of retaining their customers along with it. If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor. From Monolith to Microservices.

Payment Services 252

Payment Services Retail Multi-channel Payments 252

365 Retail

APRIL 2, 2024

The company’s mission is to empower every online retailer to meet this standard, now a critical expectation among today’s consumers.” Our role involves meticulously choosing partners who are not just technically proficient in delivering support but are deeply committed to customer satisfaction.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

Retail TouchPoints

FEBRUARY 21, 2024

And it’s not just smaller retailers – companies like H&M and Zara have recently reversed course on their longstanding return policies, opting now to offload return shipping costs onto the consumer. When asked about return shipping protection, the customer’s voice is clear.

Shipping Costs 220

Shipping Costs Shipping eCommerce Small Business Retail 220

Retail TouchPoints

JANUARY 4, 2021

In the coming years, this booming online retail industry is set to be revolutionised by high-performance technology that’s more commonly associated with video games than digital shopping: implementing high render 3D graphics is one of the driving forces. Conversely, those that don’t offer 3D models could quickly be left behind.

Retail 259

Retail Merchant Services Online Retail Department Stores 259

Retail TouchPoints

MARCH 6, 2023

Leverage Crucial Text Data in the Cookieless Future What’s more, in all honesty, many ads are ignored and the path to purchase is rarely predictable, especially in the fast-paced online retail market. So with that in mind, and with consumers bombarded by brand messaging, the key is to influence and to engage.

Retail 259

Retail Customer Experience Consumer Marketing 259

Retail TouchPoints

SEPTEMBER 14, 2023

Beyond personalized merchandising and recommendations, it’s important to help the customer feel empowered in their own decisions, further decreasing the fear that can lead to decision paralysis. In fact, people who interact with the virtual try-on feature at Eyebuydirect have a 35% higher chance of purchasing.

Customer 252

Customer Social Media Recommendation Presentation 252

Retail TouchPoints

SEPTEMBER 18, 2023

Lastly, finely tuned demand forecasting and management tools will be especially useful, and better than ever thanks to retailers fully leaning into AI, during such a uniquely conservative season — one where consumers are watching their pocketbooks while also still being open to gifting.

Retail 281

Retail Gifts Recommendation Consumer 281

Retail TouchPoints

NOVEMBER 15, 2023

Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers and shoppers alike — transforming how we buy, pay and shop. It’s no secret that innovations in technology have largely been reserved for online shopping and ecommerce.

Payment Services 250

Payment Services Retail Mobile Payments Recommendation 250

365 Retail

APRIL 15, 2024

Retailers are facing a major challenge – how do they keep up with customers who want their purchases delivered faster, more efficiently, and with complete accuracy? The answer is smart logistics which leverages innovative technology and data-driven insights in order to streamline operations. What does this mean?

eCommerce 97

eCommerce Customer Shipping Costs Fulfillment 97

Retail TouchPoints

NOVEMBER 30, 2022

In his prepared testimony , Sumit Sharma, Senior Researcher of Technology Competition at Consumer Reports , pointed to the growing proliferation of “food deserts” in rural and marginalized urban areas, a problem he claimed has been “aggravated by over-concentration in grocery retail.”

Supplies 226

Supplies Consumer Online Retail Customer Experience 226

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. 26-30, you’re automatically registered to listen to the entire series.

Shipping Costs 244

Shipping Costs Payment Services Merchant Services Payments 244

Retail TouchPoints

NOVEMBER 9, 2023

The holiday season presents a lucrative opportunity for online retailers to finish the year on a high note; however, various factors pose threats to online businesses. Application security issues often stem from heavy customization and the usage of third-party technologies.

Retail 272

Retail BigCommerce eCommerce Platforms eCommerce 272

365 Retail

MARCH 5, 2024

In an age where digital storefronts are as prevalent as their brick-and-mortar counterparts, the strategic application of advanced technology has become the linchpin for achieving e-commerce supremacy. Leading the charge in this technological revolution is Cynergy BPO , a premier outsourcing advisory firm in the Philippines.

eCommerce 52

eCommerce Technology Arts Online Retail 52

Korona

JULY 2, 2021

Customer experience was often assessed based on a few physical elements of contact between the customer and the establishment: Are the employees helpful? Is the store able to offer the product the customer is specifically looking for? Is this the “Retail Apocalypse” or an opportunity to build another retail channel?

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

Wiser

MARCH 4, 2024

Understanding the distinct phases of retail maturity—Foundational, Expansion, and Innovation—is crucial in identifying the specific needs and solutions that will propel a brand or retailer forward.

Retail 78

Retail Operations Management Technology 78