Customer Loyalty Customer Retention Shipping Trends 
Retail TouchPoints
AUGUST 15, 2022
New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping .
lateshipment
APRIL 2, 2021
Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. You can also focus on the channels where your customers go the most and sell to them there. eCommerce works exactly the same way.
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Retail TouchPoints
JANUARY 2, 2024
To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.
Kissmetrics
JUNE 15, 2017
Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).
GetElastic
DECEMBER 3, 2018
If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. Increase customer retention – in addition to making the customer feel valued, you increase customer satisfaction and, ultimately, retention.
Retail TouchPoints
SEPTEMBER 21, 2023
While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.
Retail TouchPoints
SEPTEMBER 13, 2023
It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Originally, the retailer was experiencing thousands of chargebacks every month.
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