Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 223

Shipping Costs Customer Experience Supplies Improvements 223

FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. Customer churn happens when an existing customer stops doing business with you. Your subscription churn rate is the number of subscribers you lose over a given period. the subscriber elects to cancel their subscription) or involuntary (e.g.

Subscription 73

Subscription Payment Services Payments Shipping Costs 73

Ecommerce Platforms

JANUARY 24, 2023

The platform describes itself as the ‘ leading provider of solutions that power the whole customer journey, including loyalty & referrals, SMS marketing, subscriptions, and visual user-generated content.' More specifically, you can send customers personalized SMS concerning your products, sales, special offers, etc.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Many are looking to understand how they can improve the economics of their e-Commerce supply chain in order to meet evolving customer needs without compromising margins.

Shipping Costs 320

Shipping Costs eCommerce Merchant Services Retail 320

Wiser

OCTOBER 11, 2023

For example, Amazon and eBay. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Pros: Large customer base, higher sales volume, greater market share. Cons: Intense competition, high customer acquisition costs, need for continuous innovation.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Smile.io

APRIL 30, 2024

Here are some of those instances: Increased browsing activity You can use email retargeting tactics when there is a lot of customer activity related to your brand or product on your site. Some examples of this behavior include visiting the brand's website often or spending a long time on specific product pages.

Customer 71

Customer Shopping Carts Shipping Costs Subscription 71

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. The growth of subscription box services has been exponential over the past four years. It’s simple enough to manage 50 subscription orders each month, but what about 50,000?

Payment Services 60

Payment Services Subscription Operations eCommerce 60

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Groove

FEBRUARY 18, 2022

For example, if you have a segment of people that abandoned their shopping carts, they can be enrolled in an abandoned cart flow that encourages them to purchase the products they left behind. A birthday is the perfect example of a date trigger. VIP Customer Flow. The Segment trigger. The Date trigger. Welcome Series Flow.

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. What makes it more valuable than short-term revenue is that a loyal customer will be your brand advocate, bring in customers, and always choose you over a competitor. 

Customer Loyalty 96

Customer Loyalty Shipping Costs Customer eCommerce 96

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? With an easy-to-view link in their navigation page, customers can quickly find a full program explainer page.

Customer Loyalty 68

Customer Loyalty Customer Travel Customer Retention 68

Ecommerce Platforms

MAY 11, 2023

However, if you don't have time to read this entire blog post, here are my key takeaways: There’s no set perfect price to go with You must calculate your total product costs (this figure factors in the cost of production, design, shipping, taxes, and any other business expenses). Then, be sure to include these expenses in your retail price.

Shipping Costs 104

Shipping Costs Shipping Payment Services X-cart 104

GetElastic

MAY 18, 2022

packaging, managing shipping and returns, customer support). Whatever the reason, brands that fail to embrace D2C may fail to see future growth in monetary terms, brand awareness, customer adoption, and brand loyalty, to name a few. Doing this will drive customer loyalty and in turn increase geo-expansion and revenue.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Korona

FEBRUARY 9, 2023

Communication and sales techniques will allow them to leverage upsell and cross-sell, for example. Use Product Returns to Your Advantage And Offer Free Shipping Another way to improve your retail store’s performance is to implement lenient return policies. Free shipping leads to more orders.

Improvements 98

Improvements Payment Services POS Payments 98

MagentoBrain

JUNE 8, 2023

By identifying a specific market or product category that is not well-served, you can create a unique selling proposition and attract a loyal customer base. Drop shipping Dropshipping is a popular e-commerce business model where you sell products through an online store without physically holding any inventory.

eCommerce 59

eCommerce Payment Services Beauty and Health Payments 59

Smile.io

MARCH 12, 2020

It’s best practice to let customers know about these new products in a variety of ways like adding a “new releases” section on your website, as well as on social media, email campaigns, or giveaways. New product releases are a great way to retain customers, but only if they know about them.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Smile.io

MARCH 12, 2020

It’s best practice to let customers know about these new products in a variety of ways like adding a “new releases” section on your website, as well as on social media, email campaigns, or giveaways. New product releases are a great way to retain customers, but only if they know about them. Lock-in customers with subscriptions.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

SellBrite

SEPTEMBER 1, 2020

An eBay Store subscription is designed to help you take that next step and expand your business. In this article, we’ll teach you how to brand, design, and launch an eBay Store that attracts your target customers and boosts your presence on the marketplace. Sign Up for an eBay Store Subscription. Customize your design.

Subscription 137

Subscription Shipping Costs Jewelry Article 137

Smile.io

AUGUST 23, 2023

From implementing a Shopify app that captures reviews to an app that allows you to provide subscriptions to your customers, to apps that help with post-purchase offers, loyalty, SEO, and everything in between, ecommerce apps are a vital part of your business. work together to reward customers for leaving reviews.

Shopify 65

Shopify Subscription Merchant Services eCommerce 65

Ecommerce Platforms

JULY 21, 2021

For example, Shopify doesn’t come with a loyalty rewards program, affiliate marketing, or real-time shipping tracking. Calculate Shipping Charges. With both platforms, you can calculate shipping rates and print shipping labels. As such, to access these kinds of features, you may want to utilize plugins.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Examples included. Loyalty & Reward Program Insights from Smile.io

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

Retail TouchPoints

JULY 1, 2022

Subscriptions can be tricky business, not least because most consumers at one time or another have had a bad experience with a subscription service. That has not stopped consumers from subscribing though, especially with the rise of new takes on the model (box services, auto shipping and streaming TV, to name just a few).

Subscription 290

Subscription Consumer Shipping Costs Customer 290

SellBrite

FEBRUARY 27, 2019

Customers feel validated in their purchase when this happens. A brand like FabFitFun —a seasonal subscription box that delivers a mix of beauty, self-care, fitness and home products to customers every four months—has a website packed with helpful information and emphasizes the importance of being a part of their membership community.

eCommerce 139

eCommerce Social Media Magazine Subscription 139

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

GetElastic

FEBRUARY 26, 2019

For example, if an item is popular, and running out of stock, then the stock order system can automatically create a purchase order, which can then be shipped straight to the store. Subscription companies that focus on replenishment (e.g., This level of granularity has never been possible before.

Retail 141

Retail Subscription Technology Magazine 141

Ecommerce Platforms

FEBRUARY 2, 2023

Medusa has an out-of-the-box eCommerce engine with features to manage carts, products, orders, customers, payments, shipping, and more. You can add endpoints, business logic, and create database entities to handle customizations. This enables you to customize certain rules based on your customer’s location and sales channel.

Shopify 104

Shopify Shipping Costs Merchant Services Payment Services 104

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Omnisend

APRIL 15, 2021

Undoubtedly, loyalty programs play a significant role in e-commerce, but how do you launch a successful rewards program that makes shoppers come back? In this article, we will share five tips for building a successful loyalty program for your store. 5 Tips for Building a Successful Loyalty Program. Let’s get started!

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Omnisend

MAY 12, 2020

In this piece, I’ll explore various messages, beyond the order confirmation, you can send to your recent customers, and how to pull it all together to create an excellent, revenue-driving and engaging post-purchase series that increases customer loyalty and decreases churn. The idea is to anticipate your customers’ needs.

Customer 157

Customer Recommendation Shipping Costs X-cart 157

GetElastic

SEPTEMBER 16, 2021

A good example in understanding the hybrid experience is how many companies now let customers order products online and pick them up at one of their local stores. Many businesses also now allow customers to return items they ordered online to a local store to receive a refund or even cash. Read the Guide.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

A good example in understanding the hybrid experience is how many companies now let customers order products online and pick them up at one of their local stores. Many businesses also now allow customers to return items they ordered online to a local store to receive a refund or even cash. Read the Guide.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Smile.io

AUGUST 1, 2022

Customer service on speed dial. Each SMS and email sent out to a customer post-purchase has options to contact customer service if they've got questions about shipping, payment or delivery. If customers have any problems throughout their purchase, your customer service team can jump straight in.

Merchant Services 74

Merchant Services Marketing Payment Services Omnichannel 74

Smile.io

MAY 4, 2022

If the discount has an expiration date, you’ve now built urgency with the customer, but we’ll discuss the importance of that later in this article. Reward customer loyalty A customer may only return to your online store so many times before they explore other options.

eCommerce Marketing 75

eCommerce Marketing eCommerce Marketing Customer Retention 75

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 204

Payments Payment Services Customer Experience Social Media 204

Optimizely

APRIL 5, 2018

With those brands as examples, you may be tempted to look into DTC, but maybe you’re not quite convinced yet. Here are the top reasons you should consider selling to potential customers directly. Instead, you want to build up your email subscriptions to get traffic that way instead. More control over how your product is sold.

B2C 170

B2C Consumer Shipping Costs Supplies 170

BigCommerce

AUGUST 17, 2018

Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Shipping is often a big thing for online retailers as almost everyone was charging an arm and a leg for shipping due to heavy products. Determine your shipping costs.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357