Smile.io

FEBRUARY 2, 2024

The sample size includes 139 million orders analyzed for this study.  Introducing Smile Plus Introducing Smile Plus a new plan for high-volume brands looking to build customer loyalty effortlessly. Our  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

Retail TouchPoints

MAY 1, 2024

Emotional connection: One study found that 70% of emotionally engaged consumers spend up to two times or more on brands they are loyal to, compared to less than half (49%) of consumers with low emotional engagement. Research indicates a 40% improvement in mood with exposure to pleasant scents.

Technology 248

Technology Arts Payments Customer Loyalty 248

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Korona

MARCH 25, 2022

With repeat customers spending 33% more than new customers on average, increasing customer loyalty is one of the most effective ways to boost your bottom line. Loyal customers have a higher average lifetime value and are a reliable source of revenue for your brand. . 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Korona

FEBRUARY 9, 2023

But how do you improve store performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. Table of contents How to improve retail store performance How to measure your store performance Some Tips To Improve Your Retail Performance 1.

Improvements 98

Improvements Payment Services POS Payments 98

Groove

JULY 31, 2023

Improving productivity is a constant goal for businesses of all sizes. The benefits of automations to you as an online retailer include improving customer engagement, promoting customer loyalty, keeping your brand top of mind and increasing customer lifetime value (CLV). What Is an Abandoned Cart Flow?

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

BigCommerce

JUNE 27, 2017

According to a study conducted by professor Brent Coker , shoppers trust ecommerce stores 30% less than they trust brick and mortar stores. Since credibility represents such a basic obstacle to conversions on an ecommerce website, overcoming that obstacle can result in significantly improved conversions. Upfront disclosure.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

ESW

MAY 7, 2019

That is, unless theys provide real value to customers. Customer loyalty is earned when brands leave customers not just satisfied, but excited. Loyalty programs can add to that special feeling when done correctly. What Does Customer Loyalty Mean These Days? Images by: rawpixel , Tyler Nix , Mimi Thian.

Customer Loyalty 113

Customer Loyalty Customer Shipping Costs Beauty and Health 113

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Everyone has a circle of competence created through study and experience. Improved control of operational processes (54%).

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? The North Face.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

UpSellIt

FEBRUARY 13, 2019

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. Research shows that it is 5 times more cost-effective to convert a returning customer than a new one. You know that. Stand “Buy” Me.

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one.

Customer Loyalty 70

Customer Loyalty Customer Shipping Costs Outdoor 70

Retail TouchPoints

AUGUST 4, 2021

Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. This confidence not only improves their performance and the customer experience, but the way employees feel about their job. Let’s start at the beginning, shall we?

Customer Retention 259

Customer Retention Customer Customer Loyalty Operations 259

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. For example, many websites could quickly improve their CX by adjusting their site search functionality.

Customer Experience 227

Customer Experience Customer eCommerce Customer Loyalty 227

Smile.io

APRIL 15, 2024

  How to copy (and improve) PetSmart’s loyalty program with Smile.io  If PetSmart’s recent updates to its Treats Rewards program have inspired you, you’re in luck! With Smile.io, creating a loyalty program that’s just as great (if not better) than PetSmart’s is possible—and easy.  

Social Media 71

Social Media POS Gifts Events 71

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 298

Customer Experience Technology Customer Fulfillment 298

Retail TouchPoints

SEPTEMBER 11, 2023

In fact, according to a Forrester Consulting study sponsored by Shopify, 40% of brands say offering experiential retail will be a top priority for them in the next year. As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. Why is experiential retail having a moment?

Technology 217

Technology Point of Sale Customer Experience Customer Loyalty 217

Retail TouchPoints

SEPTEMBER 22, 2022

The in-store shopping experience can never be replaced, but it does need to be improved. When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. But how does one gather this type of information?

Customer Loyalty 252

Customer Loyalty Social Media Customer Experience Fashion 252

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. Feedback loop: Implement AI-driven feedback systems to continuously gather and analyze customer feedback.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

APRIL 11, 2023

With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward. A recent study from Happy Returns reported that 86% of shoppers check a retailer’s return strategy before buying, yet many retailers have been tightening return policies to try and offset losses.

Customer Retention 237

Customer Retention Customer Loyalty B2B Customer 237

Retail TouchPoints

DECEMBER 8, 2020

The pandemic turned customer behavior on its head, eroding long-standing relationships that took brands years to build. COVID-19 shook customer loyalty, with 73% of U.S. More importantly, it allowed forward-looking stores to improve their logistics and distribution.

Retail 290

Retail Outdoor Information Customer Loyalty 290

Retail TouchPoints

SEPTEMBER 30, 2021

Many CPG brands are leveraging NLP to achieve digital sensory analysis — or in other words, to understand and measure customer preferences on taste, smell and more with technology. NLP-driven methods have an accuracy level that competes with human analysis — and it’s only primed to improve. Transforming Insight to Earnings and Loyalty.

Consumer 241

Consumer Social Media Improvements Customer Loyalty 241

Kissmetrics

AUGUST 17, 2021

A brand awareness campaign aims to improve your brand’s “recognizability” to your target audience. You’re trying to ensure your ideal customers have the right impression of your brand. Brand awareness campaigns help you build successful relationships with customers based on trust. Finally, trust builds customer loyalty.

Social Media 356

Social Media Customer Loyalty Improvements Customer Experience 356

Groove

DECEMBER 3, 2020

eCommerce automation improves the accuracy and relevancy of messaging and helps businesses save time by reducing redundant tasks. Do this by including case studies, blogs, videos, product reviews and more in your automated emails. Delighting Customers. Your marketing efforts should not end once a lead becomes a customer.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

Retail TouchPoints

OCTOBER 17, 2023

32% of consumers in Microsoft’s study report that having to repeat information multiple times is the most frustrating part of a customer service call. You coach and continuously improve your AI Agent to resolve more issues, more effectively. So encourage your customers to start calling you again.

Customer 229

Customer Multi-channel Channel Customer Experience 229

SellBrite

APRIL 15, 2019

Of all the reasons why customers buy something, saving money is near the top of the list. Studies show that customers spend 25% more money with a coupon than without one. A limited-time offer is a discount that customers have access to for a set amount of time. Reward customer loyalty by offering special discounts.

Improvements 105

Improvements Marketing Social Media Shipping Costs 105

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. What makes it more valuable than short-term revenue is that a loyal customer will be your brand advocate, bring in customers, and always choose you over a competitor. 

Customer Loyalty 95

Customer Loyalty Shipping Costs Customer eCommerce 95

Smile.io

FEBRUARY 12, 2024

Let’s explore five steps for using email to nurture interest and win customer loyalty.    The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? As a result, many businesses have turned their attention to a more “organic” means of reaching customers online: the influencer. So what’s the plan?

Retail 239

Retail Recommendation Games Consumer 239

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Turning Actionable Insights Into a Reality.

Retail 280

Retail Customer Data Customer Experience Social Media 280

Kissmetrics

OCTOBER 29, 2020

Your digital strategy document should: Define your short and long term goals Show you who your customers are Show you where you can find them Outline what you need to attract your customer’s attention Offer a step-by-step plan to attract and hold customer attention Show you how to analyze and improve marketing performance.

Marketing 363

Marketing Document Channel Social Media 363

OrderDynamics

NOVEMBER 30, 2018

How Improving Store Experience Can Generate More Retail Foot Traffic. How many customers are actively taking part in omnichannel? Recently, the Harvard Business Review studied 46,000 shoppers to gauge what impact (if any) omnichannel retailing had on their experience. … and They Have Greater Customer Loyalty.

Improvements 74

Improvements Omnichannel Retail Channel 74

retailnext

NOVEMBER 26, 2019

But there’s no denying that fighting for shopper foot traffic and customer loyalty is an uphill battle. Figure Out Who Your Customers Are. Studies have shown the primary reason people continue to shop at brick-and-mortar stores is the experience. Creating an Experience with Branding.

Improvements 81

Improvements eCommerce Customer Loyalty Customer 81

RTP blog

JULY 1, 2019

But what we learned in our recent study, The Great Divide , is that brands are under-delivering on that expectation — often without realizing it. By studying consumers’ perceptions of 31 different needs related to brands’ communications and marketing experiences, we learned that simplicity-related needs are among the most important.

Consumer 150

Consumer Live Chat Customer Loyalty Customer Experience 150