Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 216

Shipping Costs Improvements Live Chat Retail 216

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Supplies 221

Supplies Arts Customer Loyalty Fulfillment 221

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. The cloud also reduces operational, labor and hardware costs while decreasing the risk of data loss.

Consumer 225

Consumer Omnichannel Retail Technology 225

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. Not only does this offer a more convenient experience for the customer, but it also creates additional revenue opportunities that you may otherwise miss. As omnichannel enablement becomes more prevalent, consumer demands are also increasing.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

Retail TouchPoints

DECEMBER 27, 2021

We explored the ways in which these retailers are measuring and managing climate risks, such as energy efficiency of the store footprint and the environmental impacts of company supply chain and transportation networks. Engaging the Supply Chain. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 346

Retail Supplies Customer Loyalty Fashion 346

Retail TouchPoints

NOVEMBER 19, 2020

After the acquisition closes, FreshDirect will retain its brand name, report to a seven-person board and continue to independently operate out of its facility in New York City. With its unparalleled quality of fresh food, exceptional brand recognition and dedicated people, it has generated remarkable customer loyalty.

eCommerce 163

eCommerce Omnichannel Customer Loyalty Fulfillment 163

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. The possibilities appear to be endless.

eCommerce 200

eCommerce Order Fulfillment Fulfillment Multi-channel 200

lateshipment

APRIL 28, 2024

So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. Not just your peers, but even customers will agree with it. CX makes or breaks customer loyalty.

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Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

OCTOBER 27, 2021

Inventory intelligence solutions can deliver accurate, real-time insights that help retailers assess and adapt processes and supply chain flows to ensure items are stocked appropriately. Intelligent operating platforms are the future of retail technology and will enhance experiences for both retailers and shoppers.

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Consumer Supplies Fulfillment Technology 255

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues.

Shipping Costs 280

Shipping Costs Gifts Fulfillment Consumer 280

Pivotree Blog

OCTOBER 10, 2023

Omnichannel demand is still going strong. Customer loyalty hinges on your ability to consistently meet their expectations for a positive experience. But if you fall behind on expectations, that loyalty can become tarnished and it won’t be easy to polish up the relationship. But omnichannel demand has changed the game.

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Shipping Costs Omnichannel Shipping Social Media 52

Retail TouchPoints

JUNE 4, 2020

Supply chain challenges, technology gaps and dwindling cash reserves have resulted in locked-up inventory, lost sales and, in extreme cases, bankruptcies. A Diversified Supply Chain Has Become A New Essential For Retail. Today’s Spotlight Is On E-Commerce, But An Omnichannel Approach Will Be Key Post-Pandemic .

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Shipping Costs eCommerce Retail eCommerce Software 234

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

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POS Merchant Services Supplies Improvements 211

Retail TouchPoints

FEBRUARY 1, 2021

Omnichannel shopping. Without seamless checkout and customer service options available across channels, customers will go elsewhere — especially now that more shopping is done online and consumers can switch to the competition with a quick click. Voice commerce.

Customer Experience 282

Customer Experience Customer Omnichannel Social Media 282

365 Retail

JULY 8, 2021

Inventory availability has improved, with out-of-stocks falling by 8% since retail reopened, data from OneStock , the modern and agile Order Management System (OMS) provider for omnichannel retail, reveals. And this, the report warns, doesn’t just negatively impact customer experience, but erodes customer loyalty.

Retail 52

Retail Customer Loyalty Omnichannel Customer Experience 52

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

BigCommerce

AUGUST 17, 2018

Slice helped pizza shops band together to buy supplies like pizza boxes at discount. But we’ve had similar issues to our own customers. When you’ve run your own company for five years, you think you have the best handle on its day-to-day operations. Build your omnichannel strategy for your target customer right now. .

Supplies 263

Supplies Customer Loyalty Consumer Channel 263

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Many are looking to understand how they can improve the economics of their e-Commerce supply chain in order to meet evolving customer needs without compromising margins.

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Shipping Costs eCommerce Merchant Services Retail 328

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

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Shipping Costs X-cart Shipping eCommerce 130

Retail TouchPoints

JULY 26, 2023

Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market.

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Fulfillment Operations Shipping Costs Order Fulfillment 185

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Track These 5 Metrics.

Payments 218

Payments Payment Services Customer Experience Social Media 218

Bamboo Rose

JANUARY 18, 2024

Several stopped by to explore innovative supply chain solutions. 8 Key Takeaways and Themes Explored at NRF 2024 With an impressive list of speakers, including several of our customers, the event highlighted several key takeaways and themes that are shaping the future of retail. LEARN MORE ABOUT OUR SUPPLY PILOT ACQUISITION 8.

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Retail Supplies eCommerce Events 26

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 17 from 12 to 12:30 p.m.

Merchant Services 293

Merchant Services Cryptocurrencies Payments Payment Services 293

RetailMinded

JULY 29, 2023

Technological advancements have additionally empowered businesses to optimize their operations, enhancing overall efficiency and effectiveness in their processes. Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

Technological advancements have additionally empowered businesses to optimize their operations, enhancing overall efficiency and effectiveness in their processes. Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Walmart is equally as invested in curbside pickup, introducing ‘No Concerns’ returns last holiday season to allow customers to remain in their vehicles when returning items.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Omnisend

JUNE 17, 2021

Attracting new customers is easy. Current customers stay consistent with orders. Over time, brand loyalty soars. But how do you pair them with an omnichannel approach to create a fantastic customer experience? This approach leads to higher LTV and stronger customer loyalty. Starter Kit.

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Subscription Shipping Costs Customer Merchant Services 78

GetElastic

OCTOBER 21, 2022

He spent years in direct marketing having co-founded a successful catalog firm, and was recently named a Top 50 Global Thought Leader on Customer Loyalty. He has taken digital commerce operations to hundreds of millions in sales as a lead digital executive, with both early stage and multi-billion dollar enterprises.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

BigCommerce

JUNE 1, 2017

Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Korona

JANUARY 30, 2023

Despite persistent inflation and supply chain issues, there are significant bright spots in the retail industry. Even stores that traditionally shy away from segmentation and personalization, like convenience stores, are moving towards implementing loyalty programs.

Small Business Retail 59

Small Business Retail Payment Services Shipping Costs Retail 59

Retail TouchPoints

APRIL 19, 2021

Many retailers are already experiencing increased tariffs and supply chain snags , putting customer satisfaction at jeopardy. To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Supporting an Omnichannel Future.

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Fulfillment Supplies Retail Shipping Costs 149

Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty? Yet stock is nothing without the right infrastructure in place.

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Apparel eCommerce Fulfillment Order Fulfillment 230

Korona

SEPTEMBER 29, 2022

To be sure, there are still significant labor challenges for staffing these types of stores and supply chain issues in ensuring stock replenishment. Nonetheless, an increase of consumer products and evolving shopper behavioral patterns has shown that customers are eager to buy the products they want from the stores they prefer.

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52

Fabric

JUNE 7, 2023

But with challenges arising from supply chain disruptions, warehousing limitations, and rising labor costs, retailers are grappling with how to effectively manage the expected surge in demand for furniture. Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. through 2027.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

But with challenges arising from supply chain disruptions, warehousing limitations, and rising labor costs, retailers are grappling with how to effectively manage the expected surge in demand for furniture. Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. through 2027.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

But with challenges arising from supply chain disruptions, warehousing limitations, and rising labor costs, retailers are grappling with how to effectively manage the expected surge in demand for furniture. Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. through 2027.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130