lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Smile.io

AUGUST 25, 2023

Program highlight: meaningful, value-added rewards Making your rewards program a natural extension of your brand is a must, and Wallack’s Art Supplies does that perfectly through its Orange Circle Rewards loyalty program. Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program.

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 234

B2B eCommerce BigCommerce Omnichannel 234

Retail TouchPoints

MARCH 26, 2021

Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty. Distributed Order Management Technology for a Unified Customer Experience. Distributed Order Management System for Order Routing.

Customer Experience 310

Customer Experience Technology Customer Fulfillment 310

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 228

Shipping Costs Improvements Live Chat Retail 228

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Supplies 233

Supplies Arts Customer Loyalty Fulfillment 233

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. This flexible architecture enables unrivaled time-to-market for the solutions customers crave.

Consumer 237

Consumer Omnichannel Retail Technology 237

Retail TouchPoints

DECEMBER 27, 2021

We explored the ways in which these retailers are measuring and managing climate risks, such as energy efficiency of the store footprint and the environmental impacts of company supply chain and transportation networks. Engaging the Supply Chain. How carbon-intensive was the supply chain involved in their creation and transportation?

Retail 352

Retail Supplies Customer Loyalty Fashion 352

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. I think retailers are actually going to try to move things up to reduce variability to the season because of all the supply chain difficulties.”. Supply Chain Challenges Will Lead to a Reduction in SKUs.

Merchant Services 317

Merchant Services Payment Services X-cart Supplies 317

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. Not only does this offer a more convenient experience for the customer, but it also creates additional revenue opportunities that you may otherwise miss. As omnichannel enablement becomes more prevalent, consumer demands are also increasing.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

Retail TouchPoints

NOVEMBER 19, 2020

With its unparalleled quality of fresh food, exceptional brand recognition and dedicated people, it has generated remarkable customer loyalty. This acquisition further propels our omnichannel evolution. said Frans Muller, CEO of Ahold Delhaize in a statement.

eCommerce 163

eCommerce Omnichannel Customer Loyalty Fulfillment 163

Retail TouchPoints

JULY 14, 2023

This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences. The possibilities appear to be endless. Kamran Iqbal is an expert in all things commerce, pre- and post-click.

eCommerce 213

eCommerce Order Fulfillment Fulfillment Multi-channel 213

lateshipment

APRIL 28, 2024

So, if you’d like to stay noticed by your prospective customers, you have no option but to put your focus to improving customer experience. Not just your peers, but even customers will agree with it. CX makes or breaks customer loyalty.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Pivotree Blog

OCTOBER 10, 2023

Omnichannel demand is still going strong. Customer loyalty hinges on your ability to consistently meet their expectations for a positive experience. But if you fall behind on expectations, that loyalty can become tarnished and it won’t be easy to polish up the relationship. But omnichannel demand has changed the game.

Shipping Costs 52

Shipping Costs Omnichannel Shipping Social Media 52

Retail TouchPoints

FEBRUARY 1, 2021

Omnichannel shopping. Without seamless checkout and customer service options available across channels, customers will go elsewhere — especially now that more shopping is done online and consumers can switch to the competition with a quick click. Voice commerce.

Customer Experience 294

Customer Experience Customer Omnichannel Social Media 294

Retail TouchPoints

JUNE 4, 2020

Supply chain challenges, technology gaps and dwindling cash reserves have resulted in locked-up inventory, lost sales and, in extreme cases, bankruptcies. A Diversified Supply Chain Has Become A New Essential For Retail. Today’s Spotlight Is On E-Commerce, But An Omnichannel Approach Will Be Key Post-Pandemic .

Shipping Costs 234

Shipping Costs eCommerce Retail eCommerce Software 234

Retail TouchPoints

OCTOBER 27, 2021

Inventory intelligence solutions can deliver accurate, real-time insights that help retailers assess and adapt processes and supply chain flows to ensure items are stocked appropriately. By leveraging RFID, retailers gain a comprehensive view of item-level inventory across their entire enterprise.

Consumer 261

Consumer Supplies Fulfillment Technology 261

ESW

APRIL 3, 2023

Omnichannel and Unified Commerce Today’s shoppers have more choices than ever. Customer Loyalty Winning new customers costs much more than keeping current customers. Couple high acquisition costs with economic uncertainty and it’s no wonder that brands and retailers are focused on customer loyalty.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues.

Shipping Costs 290

Shipping Costs Gifts Fulfillment Consumer 290

ESW

JUNE 1, 2023

ESW developed a robust solution that could handle increased logistics and supply chain demands during peak periods and unexpected events like COVID-19, when order volume increased by over 400%. One of the brand’s key requirements was an omnichannel solution that would leverage SKUs held in-store, in addition to their warehouses.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

Retail TouchPoints

FEBRUARY 28, 2023

A basic supply-and-demand analysis of this situation would suggest that with a suddenly more price-sensitive consumer base, brand and store loyalty would diminish as shoppers seek out savings from any brand or retail outlet that will offer them. He joined as chairman in January 2016, moving to CEO in September 2016.

Retail 267

Retail Books Consumer Social Media 267

Forrester eCommerce

NOVEMBER 17, 2022

Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy. But brands and customers alike have faced unprecedented challenges over the last few years, including a pandemic, supply chain issues, and social […].

Customer 195

Customer Customer Retention Supplies Marketing 195

365 Retail

JULY 8, 2021

Inventory availability has improved, with out-of-stocks falling by 8% since retail reopened, data from OneStock , the modern and agile Order Management System (OMS) provider for omnichannel retail, reveals. And this, the report warns, doesn’t just negatively impact customer experience, but erodes customer loyalty.

Retail 52

Retail Customer Loyalty Omnichannel Customer Experience 52

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Many are looking to understand how they can improve the economics of their e-Commerce supply chain in order to meet evolving customer needs without compromising margins.

Shipping Costs 332

Shipping Costs eCommerce Merchant Services Retail 332

Pivotree Blog

JULY 5, 2023

Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 140

Consumer Payment Services Fulfillment Multi-channel 140

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Kibo

NOVEMBER 23, 2020

In fact, internal Kibo research has shown that organizations see the best business results when personalization is applied to every customer touchpoint across the end-to-end shopper journey. But our omnichannel world has made it more complicated to deliver consistent and seamless customer experiences.

Customer Loyalty 62

Customer Loyalty Omnichannel Supplies Customer Experience 62

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The brand could easily take cues from its fashion peers and tap into the growing supply of emerging Y2K-obsessed content creators to drive buzz.

Fashion 240

Fashion Travel Multi-channel Games 240

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 223

POS Merchant Services Supplies Improvements 223

Retail TouchPoints

FEBRUARY 18, 2021

An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. Should they decide to move forward, they also should think about the role that appointments play in the omnichannel journey.

Retail 291

Retail Beauty and Health Books Omnichannel 291

BigCommerce

AUGUST 17, 2018

Slice helped pizza shops band together to buy supplies like pizza boxes at discount. But we’ve had similar issues to our own customers. Build your omnichannel strategy for your target customer right now. . At Slice, we found that local pizzerias often have customer loyalty on their side. Get the study now.

Supplies 263

Supplies Customer Loyalty Consumer Channel 263

Smile.io

APRIL 15, 2024

PetSmart is one of the leading pet supplies brands on the market. Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.     That’s because rewards program changes devalue the points currency more often than not, making them less enticing to loyal customers.

Social Media 73

Social Media POS Gifts Events 73

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 17 from 12 to 12:30 p.m.

Merchant Services 305

Merchant Services Cryptocurrencies Payments Payment Services 305

Optimizely

APRIL 5, 2018

DTC could mean anything from having your own warehouses and managing the entire supply chain from end to end, or working with another distributor to achieve the same results. This enables it to offer same day delivery direct to both stores, and directly to its customers. However, there are many different ways to achieve this.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Bamboo Rose

JANUARY 18, 2024

Several stopped by to explore innovative supply chain solutions. 8 Key Takeaways and Themes Explored at NRF 2024 With an impressive list of speakers, including several of our customers, the event highlighted several key takeaways and themes that are shaping the future of retail. LEARN MORE ABOUT OUR SUPPLY PILOT ACQUISITION 8.

Retail 26

Retail Supplies eCommerce Events 26