Remove Customer Loyalty Remove Recommendation Remove Shipping Costs Remove Study
article thumbnail

What is Customer Loyalty?

Smile.io

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

article thumbnail

4 Reasons Advanced Product Recommendations Mean More Revenue

UpSellIt

Product recommendations are the new standard in ecommerce with the market size projected to reach $12 billion by 2025. Consumers expect recommendations, and their ability to boost KPIs plays a huge factor in their growing popularity. Take a look at theses six variations so your brand can strategize with confidence.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Grow eCommerce Customer Loyalty: 7 Tips for Online Stores

Korona

With repeat customers spending 33% more than new customers on average, increasing customer loyalty is one of the most effective ways to boost your bottom line. Loyal customers have a higher average lifetime value and are a reliable source of revenue for your brand. . 7 Ways to Improve Customer Loyalty.

article thumbnail

3 Ways to Increase Customer Loyalty

UpSellIt

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. That’s right; in spite of the brand’s controversies, premium price tag, and unpopular design choices, almost all Apple users come back for more. .

article thumbnail

The Limited Role of AI in Ecommerce

Retail TouchPoints

For one, an efficient AI-driven system can mean timely updates, personalized product recommendations and proactive assistance, making the wait for our desired items less tedious and more delightful. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264
article thumbnail

How Retailers Can Minimize Returns: Focus on Convenience, Communication and Personalization

Retail TouchPoints

However, that doesn’t mean retailers shouldn’t be searching for ways to minimize the costs returns incur. These include not just costly shipping and processing fees but also the extra promotions or liquidations needed to move excess inventory. Returns also provide bad actors with another avenue of exploitation that can drive shrink.

article thumbnail

Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. For the e-commerce industry, the average NPS is 45.