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Why Customer Retention is Worth the Wait

Smile.io

It takes more than acquisition alone to grow your business sustainably, and without the ability to engage and retain customers over time your business is bound to flatline. While I’d love to reassure you that’s not the case, the reality is that paid acquisition is no longer a winning strategy.

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Why Waiting to Launch a Loyalty Program is Costing You Money

Smile.io

For the past number of years, more and more company executives have been putting the spotlight on customer retention. Brands recognize the value of having loyal customers now more than ever as competition increases and customer acquisition becomes increasingly expensive.  But is perfection worth the wait?

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The Real Cost of Late Deliveries & How to Deal with Them

lateshipment

So much that late deliveries tend to drive customers away. Read on further to know how much late deliveries can cost your business and how you can deal with them in order to spur customers to spend more on your brand! How long have you guys that have had orders delivered waited? Now put your customer in the same situation.

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Harris Poll Survey: How Supply Chain Operations Impact Customer Satisfaction During Coronavirus and Beyond

Retail TouchPoints

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. Improve Supply Chains, Boost Customer Satisfaction. Supply chain operations significantly impact customer satisfaction, especially for ecommerce orders.

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What is a Repeat Customer and Why are they Profitable?

Smile.io

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

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The State of Ecommerce Customer Loyalty in 2023

Smile.io

Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size. has built up the world's largest dataset of loyalty and retention data. Key Takeaways:  Smile.io With 10 years as a top ecommerce solution, Smile.io   Smile.io

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When Should You Use Progressive Web Apps?

Kissmetrics

The age of the smartphone opened up a whole new window for businesses to connect with their customers in an interactive way using apps. Because apps allow customers to interact with businesses from anywhere at any time, apps quickly became popular. Unfortunately, apps are not as exciting to consumers as they were in their early days.

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