Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 60

Customer Retention Customer Customer Loyalty Merchant Services 60

Omniconvert

SEPTEMBER 29, 2021

Discover the best tactics you can use to increase customer retention recommended by an eCommerce Strategist and start improving your on-site retention strategy. The post Best Tactics to Increase Customer Retention selected by an eCommerce Strategist appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 78

Customer Retention eCommerce Customer Recommendation 78

Omnisend

JANUARY 8, 2024

While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position. Let’s explore the value repeat clients and customers can bring to your business.

Customer 88

Customer Customer Retention Social Media X-cart 88

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Are you one of such businesses?

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. So, what do e-commerce businesses generally do to improve their business’ CLV?

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eCommerce Customer Customer Retention Merchant Services 130

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. It’s definitely worth considering.

Customer Experience 88

Customer Experience Improvements Customer Customer Retention 88

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 278

Merchant Services Shipping Costs Retail Social Media 278

Smile.io

MARCH 11, 2021

But more often than not, we become loyal to a brand because of their recognition of us as valued customers. Using personalization strategies on your Shopify store is the unparalleled way to increase retention rates. 93% of customers are likely to buy again from a company after receiving fantastic customer service.

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Improvements Live Chat Social Media eCommerce 81

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Post-purchase CX Strategies to Build a Customer Base 1.

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eCommerce Shipping Costs Customer Shipping 130

Kissmetrics

DECEMBER 11, 2022

Behavioral marketing is designed to act on those choices with the kind of engagement that increases conversion rates, grows profits , and vastly improves customer retention. These are the unexpected but highly welcomed emails that encourage better customer retention. The Recommendation Email. Conclusion.

Marketing 275

Marketing Customer Retention White Paper Download 275

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. 7 Steps for a Better Onboarding Client System That Improves Customer Retainment.

Customer Retention 279

Customer Retention Document Improvements Information 279

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. What is Customer Retention and Why is it Important for Your Ecommerce Business?

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Brand A utilizes AI in its post-purchase strategy, sending out automated messages with discounts and offers immediately after a purchase.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Kissmetrics

JANUARY 17, 2022

It is easier to build real, human connections with your audience if you know what data and strategies to use. One of the most effective strategies to build a personal connection is personalized marketing. Most marketers use the strategy on multiple channels. Product Recommendations. The good news? Dynamic Websites.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Smile.io

SEPTEMBER 19, 2023

In the ever-evolving landscape of ecommerce, building a profitable pricing strategy is like orchestrating a symphony that can significantly impact your success. They encompass the art and science of determining the optimal price for products or services offered to customers.

Shipping Costs 82

Shipping Costs Merchant Services Arts Shopify 82

Wiser

NOVEMBER 1, 2023

Though this scenario might seem like a loss on the surface, in reality it opens the door to an effective strategy known as remarketing. By understanding and implementing effective remarketing strategies, retailers can revive customer interest, turning browsers into buyers and lost opportunities into closed deals.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

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B2B eCommerce Customer SEO 146

Omnisend

MARCH 22, 2023

Reading Time: 4 minutes The purpose of loyalty programs is to offer customers access to exclusive prices and loyalty discounts. This can help not only with purchasing behavior, but also with customer retention. The best loyalty programs have the power to transform a business into a customer-centric profit machine.

Customer Loyalty 155

Customer Loyalty Customer Customer Retention Recommendation 155

Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. ” This question indicates customer retention potential.

Customer 146

Customer Retail Customer Retention Improvements 146

Sailthru

SEPTEMBER 4, 2018

Amazon popularized collaborative filtering, also known as “ others who bought this also bought that ” style recommendations, a tactic many other retailers have since adopted… and improved upon. Here’s how: Strategy #1 – Go Beyond Collaborative Filtering for Recommendations. Better acquisition.

Customer Retention 60

Customer Retention Webinar Recommendation Channel 60

Omnisend

SEPTEMBER 9, 2021

We’ll help you better understand it, and learn how to put it all into practice to create a growth-focused marketing strategy. The ability to understand your performance and the impact that your strategy and decisions are making helps you to put your business into its proper perspective. Where can you improve?

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Groove

DECEMBER 3, 2020

eCommerce automation improves the accuracy and relevancy of messaging and helps businesses save time by reducing redundant tasks. HubSpot automated workflows can be used to promote new content, capture abandoned carts , follow-up with customers post-purchase and so much more. Engaging With Your Audience. Conclusion.

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X-cart Customer Retention Shopping Carts eCommerce 221

Algopix

OCTOBER 21, 2023

Understanding why users abandon their carts is critical for improving this metric. Customer Retention Rate: This metric reveals how many of your customers return for additional purchases. A high retention rate is a sign of a loyal customer base. It shows how many customers you lose over a given period.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Social Media 118

Payoneer

FEBRUARY 22, 2019

As a result, customer retention is just as important, if not more so, then acquisition. In this post, we will share the top three customer retention strategies for experienced eSellers looking to boost revenue from existing customers. Put Customer Experience First.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

Kissmetrics

MARCH 29, 2018

This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. The same report found that returning customers are nine times more likely to place an order than new customers. In my experience, high growth merchants have healthy customer retention rates.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Omnisend

JANUARY 10, 2024

This involves carefully engaging with them at every stage—from first finding out about your brand to becoming a loyal customer. To help you build a rock-solid email lifecycle marketing strategy, we’ve put together tips and examples you can use for inspiration. Improve your products based on customer feedback.

Marketing 88

Marketing Customer Retention Social Media Customer Loyalty 88

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 227

Customer Loyalty Customer Retail Shipping Costs 227

Omnisend

AUGUST 17, 2021

Nowadays, every aspect of your marketing performance can be measured with ecommerce analytics tools , compared to ecommerce benchmarks , and acted upon with marketing strategies that give you the very best chance of success. You can’t improve what you don’t measure. We recommend regularly examining the following areas: 1.

eCommerce Analytics 148

eCommerce Analytics eCommerce Customer Retention Shopping Carts 148

Retail TouchPoints

JULY 21, 2022

After all, data privacy is now a business strategy conversation versus a strictly compliance-and-risk conversation. Over the last six months in particular, we’ve seen a huge shift with the inclusion of the CMO, audience acquisition teams and even first-party data strategy teams,” Redniss explained.

Marketing 278

Marketing Consumer Information Customer Retention 278

RetailMinded

JULY 29, 2023

I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

Kissmetrics

JULY 31, 2021

In other words, you must identify three things: what your typical buyer’s journey looks like right now what your end goal is, or what action you want a prospect to take how you can improve your existing buyer’s journey in order to increase the likelihood of leads becoming paying customers. Why should a customer care about your company?

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Download Social Media Subscription Customer 361

Optimizely

DECEMBER 20, 2018

As part of this strategy , Need Supply uses dynamic email content to ensure they show the right editorials and products to the right customers at the right time. They recognize that some customers may only want to read their editorials, while others will be interested in buying specific products.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. Then there’s customer retention.

PPC 195

PPC Customer Retention Social Media Recommendation 195