RTP blog

JANUARY 9, 2019

The term “omnichannel” gets thrown around a lot — some might say too much — by retailers and industry observers. However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels.

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

Kissmetrics

MARCH 2, 2021

This company has used a customer retention calculation to determine its customer lifetime value (CLV) is $2,000. What About CAC Per Marketing Channel? Knowing the CAC for each of your marketing channels is what most marketers want to know. This means this particular company is able to turn a $2.00

Customer 350

Customer eCommerce Multi-channel Channel 350

Optimizely

AUGUST 8, 2017

On the first day of eTail East, the sessions are split into three summits: Search Display & Online Media Summit, Email Marketing & Customer Retention Summit, and the Next Gen eCommerce Summit. Tapping Into The Omni-Channel Nature of Today’s Consumer. August 15: eCommerce and Omni-Channel Growth Tactics.

Multi-channel 210

Multi-channel lightspeed Channel Customer Retention 210

Retail TouchPoints

MARCH 30, 2023

ChatGPT Unlocks Real-Time, Conversational Personalization on a Previously Impossible Scale The role AI plays in retail is growing, and it’s quickly reaching a tipping point — 80% of industry executives expect their companies to adopt AI-powered intelligent automation by 2027, according to Juniper Research. View the session on demand.

POS 255

POS Omnichannel Webinar Point of Sale 255

GetElastic

APRIL 28, 2016

Extreme personalization, sometimes referred to as marketing to a customer segment of one, is the holy grail of the multi-channel world. Extreme personalization comes down to one simple reality: customers expect your company to know who they are — no matter what method or touchpoint they are using.

Multi-channel 113

Multi-channel Online Catalogues eCommerce eCommerce Platforms 113

Smile.io

FEBRUARY 2, 2024

Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  We break each metric down by industry and merchant size.  We studied Smile Rewards’ top 6 industries by annual revenue.   Smile Generated Value by Industry.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Kissmetrics

SEPTEMBER 8, 2020

If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. Deep industry expertise. HigherVisibility – Best for Franchise / Multi-Location.

SEO 271

SEO Multi-channel Mobile B2B 271

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

A complete point of sale system is one of your biggest assets in the retail industry. You need a point of sale system that helps you manage your business successfully in today’s highly competitive retail industry. That will lead to servicing more customers at a time and saving your customers time and energy.

POS 81

POS Point of Sale Customer Retention Multi-channel 81

GetElastic

OCTOBER 22, 2019

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. Passive Communication: Many websites run through passive channels. Ecommerce.

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

Sailthru

MAY 9, 2018

Some of these barriers are relatively easy to dismantle–if publishers can leverage the immense value of cross-channel personalization, like many Sailthru customers have done. Readers live in a multi-channel world. Lack of cross-channel reader experience is the top barrier, according to 45% of media executives.

Multi-channel 60

Multi-channel Customer Retention Channel Customer Loyalty 60

Ecommerce Platforms

OCTOBER 5, 2018

It does not access it’s POS (point of sale) or multi-store back office. All three are required for omnichannel retail where orders, inventory and fulfillment must be managed across multiple channels and locations. This is why W3bstore created a new platform from scratch, architected for this new way of serving customers.

eCommerce Platforms 91

eCommerce Platforms Omnichannel Merchant Services Payment Services 91

Kissmetrics

JULY 18, 2017

Multi-Channel Expansion. But scaling to multiple channels takes some finesse and strategy. Getting a handle on one channel can be difficult enough. Here are the four biggies to consider when you want to expand to multi-channels: 1. Do you have the manpower for customer service? Here’s how.

Blog 205

Blog Clothing Multi-channel Shipping Costs 205

GetElastic

NOVEMBER 29, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

OrderDynamics

DECEMBER 27, 2018

A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel. Whether you call it omni-channel, unified commerce or multi-channel, one thing is clear: the ability to provide a seamless, consistent retail experience across channels is something to be thankful for.

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

BigCommerce

AUGUST 8, 2017

Most channels require significant lead time to yield an ROI (ex. Some channels yield quick results but not day in and day out (ex. And some channels are consistent but time consuming to dial in (ex. For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Korona

JULY 12, 2022

In order to succeed within this increasingly saturated industry, you must take certain steps to ensure that your dispensary stands out from the rest. Just like any aspect of business, marketing your dispensary is a multi-pronged endeavor. This requires market research in your industry, location, and customer base.

Payment Services 52

Payment Services POS Social Media Customer Retention 52

Ecommerce Platforms

MARCH 15, 2021

It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. Metrilo operates with the understanding that customer retention using their methods (more on this in a sec) boasts lower acquisition costs and better profit margins. Social channels. Revenue generated by coupons.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

SellBrite

SEPTEMBER 21, 2017

These are tricks of the trade that can fly under the radar but when used consistently, they help you achieve higher sales and stronger customer retention. Not all acquisition channels are created equal. Everyone knows multi-channel selling increases your customer reach. What actions do they take?

eCommerce 102

eCommerce Marketing Multi-channel Customer Retention 102

ROI Revolution

OCTOBER 7, 2022

Understanding how customers behave during the holidays can help you as you improve your ongoing customer retention strategy. By identifying points of drop-off, brands can redesign the checkout process based on their customers’ behaviors. Consistent Messaging. 2022 Holiday Ecommerce Trends.

eCommerce 78

eCommerce Payments Payment Services Mobile 78

ROI Revolution

AUGUST 5, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Claim your copy so you can profit off of this channel’s meteoric rise. COVID-19 industry impacts: Where we stand now. Published March 12, 2020.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ChannelSale

MARCH 20, 2018

World’s largest retail chain, Walmart is one of the most trusted names in this industry. Founded in 2000, Newegg has been an A+ player in the e-commerce industry, making online selling easy to even the beginners. It also offers an incredible range of industrial supply that sell big. Don’t ask “how to sell more today”.

Beauty and Health 74

Beauty and Health Accessories Electronics eCommerce Platforms 74

ChannelAdvisor

MAY 16, 2018

Digital Touchpoint #2: Channel Diversification. Expand to new sales channels. From eBay to Walmart to Google Shopping, plus dozens of other channels, scaling to new marketplaces and platforms helps ensure your products stay in front of purchase-ready consumers. Optimize product content across channels. But not Eric.

Consumer 78

Consumer Social Media Multi-channel Gifts 78

AcquireConvert

NOVEMBER 24, 2022

Customer journey: the path and sequence of interactions that customers go through from the first visit to purchase: this can involve multiple channels and different timelines for different customers. The industry standard for analytics. Sometimes called “user experience” (UX). It can be on-site or off-site.

Payment Services 36

Payment Services eCommerce Payments Shipping Costs 36

ROI Revolution

OCTOBER 1, 2020

COVID-19 news & industry updates. COVID-19 industry updates. For better or for worse, no industry has gone untouched by COVID-19. In every edition of our biweekly COVID-19 Compass newsletter, we share updates from various industries on how they are being impacted by the pandemic. 8/24 update. YoY at a 10.1%

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

JULY 2, 2020

While some trends have accelerated, others have declined unexpectedly, and the impact your brand is feeling depends largely on your industry. This halo effect makes it critical to have a strategy that encompasses all of your marketing channels. Customer Acquisition to Retention: Now available on demand. 6/16 update.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

DECEMBER 2, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. A myriad of sectors within the home goods industry have seen incredible growth over the past year, including furniture, homeware, décor, and bedding. October 13.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JULY 1, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Claim your copy so you can profit off of this channel’s meteoric rise. How to accelerate revenue growth with customer reviews, loyalty, and referral programs.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MARCH 2, 2021

As COVID-19 shut down traditional sales channels for many B2B brands in 2020, the value of digital transactions grew 9.6% COVID-19 news & industry updates. COVID-19 industry updates. For better or for worse, no industry has gone untouched by COVID-19. March 2 update. New COVID-19 data + stats. to reach $9.92

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

JUNE 1, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. In light of the COVID-19 pandemic, 70% of brand decision-makers say they had to reprioritize their marketing channels or rethink their channel strategy.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

AUGUST 4, 2020

While some trends have accelerated, others have declined unexpectedly, and the impact your brand is feeling depends largely on your industry. This halo effect makes it critical to have a strategy that encompasses all of your marketing channels. Customer Acquisition to Retention: Now available on demand. 6/16 update.

eCommerce 158

eCommerce Payment Services Merchant Services Small Business Retail 158

Korona

JANUARY 5, 2023

Optimizing your checkout means a better user experience, which, in turn, increases conversion rates and customer retention. For more on omnichannel shopping click here: Navigating Retailing Channels: A Complete Guide to Multi-Channel Selling. Part of this involves checkout optimization. .

Payment Services 52

Payment Services eCommerce Shipping Costs Payments 52

ROI Revolution

NOVEMBER 4, 2020

COVID-19 news & industry updates. COVID-19 industry updates. For better or for worse, no industry has gone untouched by COVID-19. In every edition of our biweekly COVID-19 Compass newsletter, we share updates from various industries on how they are being impacted by the pandemic. 8/24 update. YoY at a 10.1%

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

SEPTEMBER 9, 2020

COVID-19 news & industry updates. COVID-19 industry updates. For better or for worse, no industry has gone untouched by COVID-19. In every edition of our biweekly COVID-19 Compass newsletter, we share updates from various industries on how they are being impacted by the pandemic. 8/24 update. YoY at a 10.1%

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

ROI Revolution

DECEMBER 3, 2020

COVID-19 news & industry updates. COVID-19 industry updates. For better or for worse, no industry has gone untouched by COVID-19. In every edition of our biweekly COVID-19 Compass newsletter, we share updates from various industries on how they are being impacted by the pandemic. 8/24 update. YoY at a 10.1%

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

APRIL 8, 2021

COVID-19’s impact on the apparel industry. Prior to the pandemic, non-active casualwear made up over half of the overall apparel industry’s annual sales. To learn more about COVID-19’s impact on online grocery, see our additional resources: Industry Deep Dive: 2021 Apparel Stats to Know. COVID-19 + the online food industry.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

MAY 6, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. COVID-19’s impact on the apparel industry. Prior to the pandemic, non-active casualwear made up over half of the overall apparel industry’s annual sales.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148