FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Essentially, that’s the beauty of subscription business models. In a recent study , Zuora found that 71% of adults across 12 countries have subscription services.

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GetElastic

SEPTEMBER 7, 2021

Just a few weeks after the unfortunate vitamin aisle experience a friend told me about a vitamin subscription company called Ritual. While the onboarding experience was fantastic, the subscription component is even better. All thanks to eCommerce subscriptions. The History of Subscriptions. And, I'm not the only one.

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Subscription eCommerce Shipping Costs B2B 148

Retail TouchPoints

DECEMBER 15, 2022

It also offers loyalty amplifiers such as sweepstakes, UGC contests and trivia, with the goal of helping brands enhance customer acquisition, program onboarding and education, revenue, point burn, customer retention and brand advocacy.

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Customer Retention Customer Loyalty Subscription Presentation 221

Ecommerce Platforms

JANUARY 13, 2022

Convenience is the name of the game for online subscriptions. Many online consumers even seek out dozens of subscription offerings to streamline everything in their lives, from cooking to cleaning, and razors to gift giving. Subscriptions play an essential role in simplifying lives, but they also make for a wonderful business model.

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Retail TouchPoints

AUGUST 7, 2023

For instance, if a customer wants a service that is not part of your core business, like a cybersecurity add-on, you can still provide the service from one of the businesses in your network of suppliers. Customers benefit from being able to pay as they go for the technology they are consuming.

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Subscription B2B Mobile Customer Experience 221

FastSpring

JULY 12, 2019

However, there’s one metric that doesn’t get as much attention—customer lifetime value. Since most SaaS and subscription-based businesses depend on recurring payments to sustain themselves, it can pay dividends to keep a close eye on lifetime value and customer retention rates. What is Customer Lifetime Value?

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FastSpring

DECEMBER 20, 2018

If for instance, your SaaS company helps users to create and print custom t-shirts, it would just make sense to manage costs by charging for each use rather than requiring your customers to sign up and pay for a service that they might never use again. What’s the story with subscriptions?

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Subscription Payment Services Payments Customer Retention 64

FastSpring

MAY 14, 2019

The way customers purchase software has changed and your business must adapt to stay competitive. Here’s how your company can benefit from switching from a perpetual license to a subscription plan. Reason #1: Subscriptions support product innovation. New customers are needed to finance the next ideation of your product.

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Subscription Payment Services Payments eCommerce Platforms 71

ESW

JANUARY 21, 2019

Subscription services make up a particular niche within the eCommerce world. From big names like Dollar Shave Club and HelloFresh to smaller, niche services like Expack, subscription boxes have been growing in popularity in recent years. On one hand, subscription services offer an exciting, convenient option for consumers.

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Subscription eCommerce Customer Experience Omnichannel 74

FastSpring

APRIL 11, 2019

We’ve seen explosive growth in the field of subscription and recurring billing with more and more software and SaaS companies discovering how impactful implementing a subscription model can be for their long-term growth plans. To help you make an informed decision, we’re exploring the subscriptions trends in today’s market.

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ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. The growth of subscription box services has been exponential over the past four years. It’s simple enough to manage 50 subscription orders each month, but what about 50,000?

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Payment Services Subscription Operations eCommerce 60

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth.

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Customer Loyalty Customer Retail Customer Retention 84

Ecommerce Platforms

FEBRUARY 25, 2019

This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. But first about the subscription market. The subscription industry has grown by more than 100% in the last five years. Subscription management. How does it work?

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Payment Services Payments Subscription Shipping Costs 150

Retail TouchPoints

JANUARY 3, 2024

From here, retailers can identify trends that lead to repeat purchases and higher satisfaction, powering return processes that are both efficient and aligned with customer preferences. So why do customers delay returns? Operational aspects of returns are just as crucial.

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Retail Shipping Costs Improvements Customer Experience 261

Lemonstand

APRIL 17, 2018

There has never been a better time to start a subscription box service. From 2013 to 2016 alone , the number of visitors to subscription box websites has grown by over 3,000% — from 722,000 to 21.4 And as of March of 2016, there were more than 2,000 subscription box services in the U.S. A Few Subscription Box Service Winners.

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Subscription Payment Services eCommerce Platforms Payments 78

Smile.io

SEPTEMBER 22, 2020

Online subscription models are hard to maintain but come with a great reward. Today, there’s absolutely no use in trying to implement contracts or minimum subscription periods. This leaves you with the question, how can you implement strategies to reduce churn in your subscription business and maintain happy customers?

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Subscription Social Media Customer Retention Article 46

Korona

SEPTEMBER 7, 2022

Managing a successful small business takes many aspects into account. Managing your employees, your suppliers, and the company’s finances are all challenges. Check out the following blog to learn more about how to successfully manage a small business. Focus on your customers. Table of Contents.

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Small Business Retail Payment Services Management Payments 52

365 Retail

JULY 3, 2023

According to a 2022 2022 Thales cloud security study report , 51% of SaaS providers agree that managing data security and privacy in the cloud is more complex than on-premises: Image via Thales So how do you ensure maximum privacy and security for your business and customer data? Let’s get started.

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B2B Subscription Customer Data Information 52

BigCommerce

SEPTEMBER 21, 2018

After all that, there are some final factors you need to consider when calculating commissions, including customer retention and lifetime value. Know your customer retention rate. Your customer retention rate will play an important factor in the commissions you can offer. Common Affiliate Program Challenges.

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eCommerce Customer Retention Payments Management 344

FastSpring

SEPTEMBER 24, 2020

Other popular revenue models include: Subscriptions : One of the most common SaaS revenue models, businesses charge a customer a recurrent fee for the use of their product or service; could be monthly or yearly. The Future of Revenue: Subscription Revenue. Reasons such as these make a company more attractive to investors.

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FastSpring

JUNE 28, 2019

Today’s shoppers are shifting away from one-time purchases in favor of becoming long-term customers. As interest in subscription services continues to rise, maximizing customer lifetime value becomes even more important than ever before. What is customer churn? Customers may choose to opt out of a subscription service.

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Payment Services Payments Customer Retention Subscription 69

Korona

OCTOBER 14, 2022

One of the most effective strategies for encouraging customer retention and increased consumer spending is to implement loyalty and membership programs. This is evident from the fact that almost 83% of customers are more likely to stay faithful to an organization with a loyalty platform. Subscription Growth Means Revenue Growth.

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Retail TouchPoints

JUNE 23, 2022

If your customers are largely Gen Z students and millennial parents, accurate personalization can set you apart from competitors by making it easy for busy back-to-school shoppers to find exactly what they need. You can also use personalization data to create bundle and subscription offers tailored for your BTS customers.

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Payment Services eCommerce Payments Retail 264

365 Retail

AUGUST 30, 2022

Trends that brands should keep in mind to attract new customers are supporting local communities, sustainability, digital and omni-channel transparency, convenience, social commerce, experiences over product and bridging the gap between the on-line and off-line journey, subscription models and autonomous delivery. Customer retention.

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Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Despite the economic conditions, the subscription economy remains strong —the overall market has a predicted worth of up to $3 trillion.

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Customer Retention Subscription Payment Services Customer 62

FastSpring

JULY 16, 2019

Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system. Could you provide a better customer experience by transitioning your desktop offering to a subscription-based web application?

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FastSpring

OCTOBER 27, 2021

Bookyourdata.com offers a loyalty program that includes lesser fees, faster service and 24/7 support from our customer services staff. Repeat customers also get several charges waived for our services,” CEO Gary Tailor explained. They allow current users to gift a subscription to their friends and family members for as little as $1.

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FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. What Is Churn?

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Payments Subscription Payment Services Definition 123

Ecommerce Platforms

JANUARY 22, 2023

In this guide, we explain how to accept payments online, whether you’d simply like to add a quick payment button for one product, accept subscriptions for your content, or process thousands of ecommerce payments. An online payment always needs an intermediary who verifies payments and manages the infrastructure. How Does it Work?

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Payment Services Merchant Services Payments ACH 104

Smile.io

NOVEMBER 14, 2023

Ecommerce businesses can leverage it for a deeper understanding of customer preferences and create highly targeted marketing campaigns, ultimately boosting sales, conversions, and customer retention. You can get data from other third party apps and data like post-purchase upsells, subscriptions, and LTV. Fun right?! 

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Customer Retention Shopify White Paper Multi-channel 46

lateshipment

MAY 8, 2022

Therefore, it’s time to move on to the importance of order tracking experiences in customer retention (and much more!). To provide superior order tracking experiences, it is important to first look at how far eCommerce businesses have been able to keep up with customers’ expectations when it comes to tracking orders. .

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eCommerce Shipping Costs Merchant Services Shipping 130

Smile.io

MARCH 8, 2024

With smartphone subscriptions reaching 6.4 When the live commerce experience personalizes suggestions and services to its target audience, you are also more likely to see improvements in customer retention rates.   Another important factor is technology. People no longer just want to click and buy.

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Social Media Customer Loyalty Customer Retention eCommerce 71

Korona

FEBRUARY 9, 2023

Implement Loyalty Programs Retaining an existing customer costs up to five times less than gaining a new one. A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget.

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ESW

JUNE 26, 2018

Customer Retention Cost. Customer retention cost describes how much it costs the company to maintain a customer relationship. This is especially important for businesses that rely on a subscription model of sales and see month-to-month customer churn. Renewals and or account management.

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Payment Services X-cart Shipping Costs eCommerce 96

Retail TouchPoints

SEPTEMBER 21, 2021

Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. You want to customer service the heck out of your customers. But that 20% is not static. “If

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Payments Payment Services Customer Experience Social Media 218

FastSpring

MARCH 15, 2021

That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Easier to Scale.

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Subscription Payment Services Shipping Costs Payments 124

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

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Customer Loyalty Social Media Customer Customer Retention 161