Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. To meet demand and avoid supply chain-related shortages, some major retailers are bulking up their inventories now.

Payment Services 293

Payment Services eCommerce Payments Retail 293

Optimizely

DECEMBER 20, 2018

Need Supply: Market-leading editorial. Customers trust fashion marketplace Need Supply to curate the latest styles for them because their editorials read just like the kind of articles you’d get in high fashion magazines like Vogue. Glambot: Focus on customer retention.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Establishing an Involvement Level Impacts Customer Retention.

Customer Retention 279

Customer Retention Document Improvements Information 279

Retail TouchPoints

SEPTEMBER 30, 2022

These moves mark a significant change of course from the efforts spearheaded by former CEO Mark Tritton, who resigned in June 2022 following a 25% quarterly loss.

Customer Retention 162

Customer Retention Supplies Customer Retail 162

Retail TouchPoints

MARCH 26, 2021

AR provides retailers with new opportunities to offer new and exciting value propositions to customers, differentiate themselves from the competition and drive customer retention. In a world where customers face no shortage of choice, technology will play an important role in how retailers meet the needs of customers.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 227

Customer Loyalty Customer Retail Shipping Costs 227

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire?

Subscription 242

Subscription B2B Mobile Customer Experience 242

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business.

Subscription 294

Subscription Payment Services Payments Automotive 294

Wiser

NOVEMBER 29, 2023

By understanding these two distinct promotional strategies , businesses can create a balanced and effective marketing approach that stimulates both demand and supply, ultimately elevating their sales performance. Trade Promotion Trade promotions target the supply chain partners including distributors, wholesalers, and retailers.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024.

ACH 266

ACH Multi-channel Technology Customer Retention 266

lateshipment

MARCH 9, 2022

This increases to over 30% during times when service congestion is high such as during the recent supply chain crisis and the holiday season. On average, anywhere between 6% and 12% of shipments are usually delayed regardless of carrier. The impact of shipping delays on key metrics.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Groove

OCTOBER 7, 2022

Merchants can leverage this model with anything from food products such as meal kits and coffee to disposable items like deodorant and cleaning supplies. Increase Customer Retention. By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Pivotree Blog

JULY 26, 2023

The longer and more complicated the supply chain, the higher the negative impact on the supply chain. For starters, if backorders are not dealt with correctly, they can lead to reduced customer retention and loyalty. Speak to one of our supply chain experts today. Got questions about Pivotree WMS?

Fulfillment 52

Fulfillment Management Improvements Shipping Costs 52

Ecommerce Platforms

MARCH 27, 2023

Here’s what machine learning solutions can do for your ecommerce business: Customer retention Increase in revenue Automation of menial tasks Improved analytics ML solutions can do customer support and optimize sales to drive the bottom line upward, but the biggest benefit of using them is qualitative, not quantitative.

eCommerce 104

eCommerce Payment Services Payments Recommendation 104

Retail TouchPoints

JULY 5, 2022

Prediction 1: Retailers will continue to balance customer acquisition and retention. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

Omnichannel 271

Omnichannel Fulfillment Customer Retention Channel 271

Groove

OCTOBER 7, 2022

Merchants can leverage this model with anything from food products such as meal kits and coffee to disposable items like deodorant and cleaning supplies. Increase Customer Retention By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

GetElastic

SEPTEMBER 7, 2021

While there are many types of subscriptions (see below), Gartner provides an all-encompassing definition of subscriptions and related terms: A “ subscription” is a contract between a supplier and a customer for the supply of a product or service over an extended period of time.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

Smile.io

NOVEMBER 29, 2023

-based premium sneaker brand Side Kicks decided to prioritize its customer retention strategy.  In a competitive market where demand consistently exceeds supply, founder Mo Farhadi knew they would have to operate differently to stand out. The solution?

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

lateshipment

OCTOBER 16, 2020

Online businesses on the other hand, need to focus on customer retention and customer experience by pivoting their products or services to fit consumer needs and using technology and social media effectively as returning customers spend 33% more than new customers. Supply-chain issues.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

APRIL 23, 2021

Engaging software to take care of repetitive, mundane tasks frees up time to focus on the most crucial aspect of a retail business — customer service. Healthy and timely customer service is crucial to customer retention and business growth. It also leads to enhanced brand value over time.

Retail 237

Retail Operations Customer Retention Order Fulfillment 237

RetailMinded

MARCH 8, 2023

You can use new technologies and processes to improve supply chain efficiency. Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers. If you can’t do this, it can be hard to keep up with the competition.

Order Fulfillment 52

Order Fulfillment Retail Shipping Costs Fulfillment 52

GetElastic

JULY 22, 2019

Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. A DOM system makes decisions on the routing of the order based on factors like the location of the supply chain, customer service requirements and the lowest cost of delivery.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

lateshipment

OCTOBER 30, 2023

To help you provide a great post-purchase experience and reap its benefits, we have developed a playbook covering everything you need to know about creating an e-commerce post-purchase strategy that will improve the customer experience and boost customer retention this Holiday Season and beyond.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Algopix

DECEMBER 26, 2023

Every guideline is followed to the letter to ensure a seamless transition from seller to fulfillment center, laying the foundation for a robust and reliable supply chain. The shipment of inventory to Amazon’s fulfillment centers is not just a logistical task; it’s a commitment to safety and security.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

lateshipment

FEBRUARY 26, 2020

Customer loyalty is highly valuable for businesses as studies show increasing customer retention rates by just 5% can increase your profits by more than 25%. Also, repeat customers are nine times more likely to buy from you than leads that have not yet converted.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Smile.io

SEPTEMBER 20, 2022

At Smile.io, we define a loyalty program as a tool that rewards customers that interact with your business. Loyalty programs allow brands to offer rewards, discounts, or other incentives as a way to aquire, engage, and most importantly retain customers. Good & Well Supply Co's points program on their website.

Customer Retention 46

Customer Retention Shipping Costs Social Media Reference 46

lateshipment

APRIL 25, 2022

AI business intelligence systems foresee industry movements and make proactive changes to a company’s marketing, merchandising, and business strategies by mining insights from the marketplace, customer, and competition data. This has ramifications for supply chain planning, pricing, and promotional planning.

Retail 130

Retail eCommerce Technology Improvements 130

RTP blog

JUNE 26, 2017

Consider the role of predictive analytics in these five areas: Customer Retention and Engagement — Leverage mass personalization by looking at customers’ purchase history to keep them engaged with the brand and coming back for more. Of course, when items are out of stock, retailers can facilitate the shipping or pick-up.

Retail 150

Retail Shipping Costs Customer Retention Customer Experience 150

Pivotree Blog

MAY 16, 2023

About Pivotree Pivotree, a leader in frictionless commerce, designs, builds and manages digital platforms in Commerce, Data Management, and Supply Chain for over 250 major retail and branded manufacturers globally.

Beauty and Health 52

Beauty and Health Automotive Customer Retention Management 52

365 Retail

NOVEMBER 14, 2022

As the supply chain issues and labour shortages that defined the 2021 festive period are more or less resolved, the opportunity for a strong peak period presents itself. A strategy to help do this is product bundling: offering items that are commonly bought together to your customers. What upsells and bundles you’re going to offer.

Payment Services 58

Payment Services Shipping Costs Merchant Services Order Fulfillment 58

Kibo

SEPTEMBER 2, 2020

At scale, an engaging, personalized user experience (UX) can lead to better customer retention, recurring sales, and referrals. Office Depot, a leader in the 13 billion US office supply market, saw an increase of nearly $6.9M Product Recommendations.

Recommendation 62

Recommendation Omnichannel Customer Retention Customer Experience 62

Smile.io

AUGUST 25, 2023

Program highlight: meaningful, value-added rewards Making your rewards program a natural extension of your brand is a must, and Wallack’s Art Supplies does that perfectly through its Orange Circle Rewards loyalty program. Woof & Wonder’s Wonderfam Rewards Woof & Wonder promotes its loyalty program on social media. 

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77

Smile.io

JANUARY 10, 2022

Tips on Branding your Loyalty Program to Increase Customer Retention Do you sell products online or have you built a real, successful brand? Wallack’s Art Supplies and Framings Wallack’s Art Supplies and Framings ’s homepage and rewards panel Oftentimes the question “How do I find a new hobby?” Blog Beth Foster 9.

Hobbies 76

Hobbies eCommerce Books Arts 76

Algopix

AUGUST 30, 2023

Whether you’re an entrepreneur seeking to enhance your marketing prowess, optimize your supply chain, or enhance customer experiences, podcasts offer a platform to dive deep into these areas and more. The diverse range of topics covered ensures that you’re always expanding your skill set and knowledge base.

eCommerce 108

eCommerce Shopify Information Technology 108

lateshipment

FEBRUARY 20, 2022

The most frustrating part of the supply chain for any e-commerce business is the last-mile delivery. Now that you’re aware of what you must be doing for a successful last-mile delivery, let’s as well move on to why a powerful strategy is important.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Retention 130

Retalon

SEPTEMBER 24, 2020

The McKinsey report outlines 4 important adjustments retailers must make to thrive in the digital age: Focus your priorities Leverage analytics solutions to manage your supply chain The transition into e-commerce must be holistic Successful digital transformation relies on empathetic customer engagement.

Fashion 41

Fashion eCommerce Supplies Customer Retention 41