Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 1: Retailers will continue to balance customer acquisition and retention. More retailers are going omnichannel in order to maximize growth.

Omnichannel 267

Omnichannel Fulfillment Customer Retention Channel 267

Retail TouchPoints

AUGUST 7, 2023

Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors. Customers benefit from being able to pay as they go for the technology they are consuming. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill.

Subscription 239

Subscription B2B Mobile Customer Experience 239

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

Payment Services 287

Payment Services eCommerce Payments Retail 287

Retail TouchPoints

JUNE 29, 2021

Most in-store data had traditionally been compiled via manual inventory tracking, surveys and historical purchase data. Prior to the pandemic, many grocery and CPG brands had started piloting AI-driven technology or autonomous features in stores. The pandemic made the traditional guessing game difficult.

Payment Services 231

Payment Services Retail Customer Retention Payments 231

Retail TouchPoints

JULY 21, 2022

To truly understand the impact of all these forces on consumers and the brands that market to them, Qonsent surveyed 1,000 U.S. But a separate survey from Motive.co Want to learn how you can collect more first-party data and bolster your marketing strategies to drive customer retention and loyalty?

Marketing 278

Marketing Consumer Information Customer Retention 278

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

Merchant Services 278

Merchant Services Shipping Costs Retail Social Media 278

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Let’s explore the value repeat clients and customers can bring to your business.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 220

Customer Loyalty Customer Retail Shipping Costs 220

Wiser

SEPTEMBER 20, 2022

Or rather, there are more ways for a customer to interact with a brand or retailer than there ever has been before, so now maintaining those interactions can have a deeper impact on the success of your business. Because of this, your company should consider developing a retail strategy that focuses on customer experience.

Customer Experience 148

Customer Experience Improvements Customer Retail 148

GetElastic

JANUARY 13, 2022

Three areas contribute to the 20% predicted lift in revenue from the unified commerce model: conversion/acquisition, average order value, and customer retention. Evaluate your current technology and create a roadmap based on requirements and cost. Marketing, Sales, IT, Customer Service etc.)

Omnichannel 78

Omnichannel Customer Retention Social Media Customer Experience 78

365 Retail

AUGUST 2, 2021

According to a recent Wunderkind study , which surveyed the views of senior eCommerce and marketing professionals, two-thirds (66%) consider personalisation to be a ‘critical’ initiative in their current operations, while 71% believe it is likely to become increasingly important over the next five years.

Customer Retention 111

Customer Retention Arts Operations eCommerce 111

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RTP blog

OCTOBER 23, 2018

By Adam Blair, Executive Editor Today’s marketers have lots of tools for measuring individuals’ Customer Lifetime Value (CLV). Using CLV Analyses To Boost Customer Retention Until recently, CLV has stayed mostly within the walls of the marketing department.

Customer 150

Customer Games Electronics Arts 150

iVend

MARCH 14, 2023

When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online. Mobile POS allows store associates to get alongside customers as they are making their buying decisions.

POS 97

POS Point of Sale Mobile Payment Services 97

Ecommerce Platforms

MARCH 14, 2023

For all industries, EverCommerce focuses on a selection of specific software solutions, like: Marketing technology: Integrate digital and offline marketing efforts to generate high-quality leads, increase repeat sales, provide more polished brand experiences, and increase your marketing return on investment.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Kibo

OCTOBER 18, 2021

Brands that operate at scale can make use of advanced personalization software to provide these individualized experiences Being friendly – For all the emphasis on technology, customers still place huge value on a familiar and pleasant shopping experience. Firstly, customers are prepared to pay more for a great experience.

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

iVend

JULY 8, 2022

Customer experience in retail is even more crucial in the post-pandemic return: surveys find that many shoppers feel underwhelmed by being back in the brick and mortar environment. Retailers need engaging customer experiences to win back this jaded audience. Learn how our customer facing displays drive greater engagement.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

Sailthru

NOVEMBER 20, 2017

In publishing news, customer retention is now a top priority for The New York Times, which has almost 2.5 In the Consumer Technology Association’s 2017 Pre-Black Friday Survey , 61 percent of those queried said they plan to use their smartphones for holiday shopping. Smartphones Set To Rule Online Shopping.

Mobile 60

Mobile Gifts Customer Retention Article 60

Retail TouchPoints

SEPTEMBER 21, 2021

Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences. WSL is known for its consumer surveys, especially its How America Shops research. You want to customer service the heck out of your customers. How 5G Powers Retail Innovation and Enhanced Customer Experiences.

Payments 241

Payments Payment Services Customer Experience Social Media 241

Algopix

JULY 22, 2023

Understanding Customer Behavior Customer behavior insights are invaluable for improving customer retention and loyalty. Reporting tools consolidate customer data, such as purchase history and interactions, into actionable reports. What metrics should I track to measure customer satisfaction?

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

RETAIL MANAGEMENT SOFTWARE

DECEMBER 8, 2021

Building a loyal customer base is crucial to thrive or even survive in the footwear business. While marketing and consumer management professionals seem to agree that there is no magic formula for customer retention, experts believe there are a few retail business tips that shoe brands and retailers may use to keep their customers loyal.

Merchant Services 52

Merchant Services POS Gifts Customer Retention 52

Kissmetrics

MARCH 26, 2018

According to the latest Gartner CMO Spend Survey, 67% of CMOs plan to increase their spending in digital ads this year. And the latest annual Private SaaS Company Survey found once again that spending a higher percentage of revenues on sales and marketing correlates with faster growth. Because SaaS’s success is in customer retention.

Customer Retention 206

Customer Retention Social Media SEO Channel 206

Kissmetrics

JANUARY 17, 2022

Customers Prefer Personalized Messages. An Epsilon survey found 80 percent of consumers are more likely to do business with a company if it offers personalized experiences—and 90 percent say they find personalization appealing. Better Understand Your Customers. Improve Customer Retention.

Marketing 273

Marketing Recommendation Social Media Improvements 273

SellBrite

SEPTEMBER 27, 2017

You can craft value propositions that are more effective by speaking to your core customers’ psychology. Data about how each buyer persona interacts with technology informs presentation strategies for marketing. If you have trouble getting responses, try incentivizing these surveys with a gift card or discount.

eCommerce 125

eCommerce Customer Social Media Information 125

Kissmetrics

SEPTEMBER 8, 2020

According to a BrightLocal survey , the top local search metrics for businesses were: Google rankings: The better your rankings, the more traffic you generate for your business. According to BrightLocal’s survey , 38 percent of businesses only have one SEO professional on staff. Know Your Goals and Desired Outcomes for Local SEO.

SEO 271

SEO Multi-channel Mobile B2B 271

iVend

MARCH 14, 2022

Shoppers are also returning in their droves to brick and mortar shopping – PWCs’ 2021 Global Consumer Insights Pulse Survey found that almost half the respondents now visit physical retail stores, with 75% planning to do so. That is a massive step towards beating competition and taking a bigger share of the optical retail pie.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

365 Retail

NOVEMBER 1, 2022

With brands increasingly investing in technology to develop their own marketplaces – what impact will this have on ecommerce retailers who stick to traditional processes? . Also, this helps to personalise the online brand, for example, when it is a customer’s birthday a voucher or discount can be easily shared.

Payment Services 52

Payment Services eCommerce Clothing Customer Retention 52

lateshipment

OCTOBER 16, 2020

According to Deloitte’s 2019 holiday survey , customers planned to spend over 74% of their holiday budget on retail for clothing, home furnishing, gifts, etc. With consumers expected to browse and shop eCommerce stores in the comfort of their homes, it would be unsurprising to see these numbers much higher this year.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

AcquireConvert

OCTOBER 23, 2022

Email marketing is the practice of sending personalized emails to groups of customers in your list — usually with the aim of customer education, customer acquisition or customer retention. Additionally, 64 percent of small businesses used email marketing to reach customers in 2021, according to Campaign Monitor.

Marketing 52

Marketing Mobile Small Business Retail Customer Retention 52

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

BigCommerce

APRIL 14, 2017

Because in the Baymard Institute survey , consumers could choose multiple reasons why they abandoned cart, we cannot evenly break down exactly how many people abandoned cart solely because of final price point in checkout. We are using Klaviyo to power all of our triggered and batch email campaigns to consumers and wholesale accounts.

Shipping Costs 411

Shipping Costs Payments Payment Services BigCommerce 411

RetailMinded

JULY 29, 2023

Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. In today’s era, consumers exhibit unprecedented levels of technological familiarity, seeking heightened convenience and an expanded range of options from retailers.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. In today’s era, consumers exhibit unprecedented levels of technological familiarity, seeking heightened convenience and an expanded range of options from retailers.

Payment Services 52

Payment Services Consumer Retail Social Media 52

ViiBE Blog - Retail

APRIL 15, 2021

Co-browsing is a recent technology that allows a customer visiting a web page to share their screen in real time with a customer service representative. Co-browsing allows the representative to follow along with the customer as they navigate the website. increase in customer retention and a 4.8%

Live Chat 52

Live Chat Customer Experience Customer Retention eCommerce 52

Omnisend

MAY 18, 2021

At the same time, a survey by Rolling Stone reveals that it’s likely the market will spike to an incredible $22 billion by the year 2022. Revolutionary platforms like Namaste Technologies, boasting a strong presence in the U.S., Appeal to your customers and ensure a high customer retention rate by utilizing marketing automation.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

lateshipment

APRIL 2, 2021

And businesses can do just that by making use of last-mile technologies and enable real-time package tracking , to have an edge moving into 2021. Stellar customer support = enhanced overall shopping experience. Sustainability will be given higher priority. Sustainability is no longer a USP of select brands to attain popularity.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Liveintent

DECEMBER 2, 2019

Brands can then use email to reach customers with personalized content, gather feedback through surveys, and send alerts about products that are relevant to their interests. So, how can marketers make sure they’re using email to form real connections and reach customers across every stage of the marketing funnel?

Marketing 103

Marketing Shopping Carts Customer Retention Social Media 103