RetailMinded

JANUARY 8, 2024

Want to know the secret sauce for bumping up customer loyalty? So, instead of treating every customer like just another sale, you treat them as potential big-time brand backers. When customers see your brand as an agent of positive change, they tie those good deeds to their shopping experience.

Customer Loyalty 59

Customer Loyalty Management Customer Retail 59

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. For beauty and skincare brands, having a loyalty program is always a good idea.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Ecommerce Platforms

NOVEMBER 11, 2019

You can hardly get enough of it– feels like a rare commodity mostly where customers have wild options to consider. Even with a loyalty program in place, the competition is boundlessly growing. Superficially, boosting your sales roughly equates to widening the customer base. It's getting fiercer each day.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app.

Retail 291

Retail Customer Loyalty Games Reference 291

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Why is customer retention so important?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one.

Customer Loyalty 71

Customer Loyalty Customer Shipping Costs Outdoor 71

365 Retail

OCTOBER 25, 2022

Customers always love a discount, but, with so much competition, incentives need to go further than simple price drops. With 90% of consumers saying free shipping is their top incentive to shop online more, offering free shipping to customers is a simple yet highly effective strategy. Spooktacular’ incentives. Free shipping.

Customer Loyalty 52

Customer Loyalty Shipping Costs Customer Shipping 52

Groove

JANUARY 30, 2019

eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value. Types of eCommerce Loyalty Programs. A tiered system creates levels of loyalty.

Customer Retention 265

Customer Retention eCommerce Customer Customer Loyalty 265

365 Retail

MAY 14, 2024

With its bespoke advisory services and a vast network of 39 specialised providers, the firm is reshaping how enterprises approach e-commerce operations, offering solutions that not only streamline processes but also significantly enhance customer engagement and satisfaction—all delivered free of charge and with no obligation to the retailer.

eCommerce 52

eCommerce Games Retail Operations 52

Groove

JUNE 1, 2022

How The eCommerce Customer Decision Making Process Works. The key to making data-driven decisions is to first understand how the customer decision making process works. With this fundamental knowledge, you will be able to cater to the needs of each customer segment. Think of the consumer packaged goods industry (i.e.,

Merchant Services 195

Merchant Services eCommerce Customer Customer Loyalty 195

365 Retail

AUGUST 16, 2022

Cheetah Digital , the cross-channel customer engagement solution provider for the modern marketer, announces it has partnered with Salling Group, supporting the transformation of the Denmark-based retail operator’s loyalty solution to reward customers and engage with them in new and innovative ways as third-party cookies phase out entirely.

Customer Loyalty 59

Customer Loyalty Payments Customer Payment Services 59

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online.

Customer Experience 284

Customer Experience Customer Omnichannel Social Media 284

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. And this is where AI is poised to be a game changer. The potential for deepening customer relationships and boosting revenue is immense.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. With the competition being so stiff in the online marketplace, you need to ensure the loyalty of the customers you have.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

MARCH 31, 2021

At GameStop, Wilke will oversee growth strategies and marketing, with a focus on increasing customer loyalty and growing the reach of Power Up Rewards and Game Informer.

Social Media 264

Social Media Customer Loyalty Games Channel 264

Smile.io

APRIL 30, 2024

Customer engagement is a crucial aspect of any successful marketing strategy. It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? You then use this data to create custom email campaigns with relevant content and offers.

Customer 71

Customer Shopping Carts Shipping Costs Subscription 71

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 217

Shipping Costs Improvements Live Chat Retail 217

Prisync

JANUARY 24, 2018

If you’ve achieved to attract visitors to your store and gained a sustainable traffic, then you should think the next step which will be about converting visitors to actual customers and keep them loyal to your store. Online customers are always feeling pain when they finalize the purchases. That’s the consumer psychology!

Customer Loyalty 40

Customer Loyalty Improvements Customer eCommerce 40

BigCommerce

DECEMBER 5, 2017

You can’t – so you better do everything in your power to keep the customers coming. As we approach crunch time in the world of online shopping, now seems like as good a time as any to review the best tools and techniques for acquiring new customers, increasing repeat business, and minimizing loss. What is cost of customer acquisition?

Customer 381

Customer Live Chat Social Media BigCommerce 381

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. What is customer retention? What is customer retention? Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Retail TouchPoints

AUGUST 1, 2023

Additionally, the treasure hunt game continues in the VIP room, and community members who participate will be rewarded with special prizes every week. Each item in the co-created collection will include a physical garment, a digital twin and an AR feature that can be accessed by scanning a QR code.

Outdoor 225

Outdoor Accessories Customer Loyalty Clothing 225

BigCommerce

FEBRUARY 23, 2018

Costco is willing to go to great lengths to keep their customers satisfied. The Net Promoter Score is a tool that can be used to gauge the loyalty of a firm’s customer relationships and can be related to a firm’s revenue growth. So, how can you increase retention and customer lifetime loyalty? Let’s dive in.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

NOVEMBER 14, 2023

Building a Michelin-Star Customer Experience Without the right data — and enough of it — all the AI tools in the world won’t lead you to a single meaningful customer insight. For instance, the cost of an agent interaction with a customer has historically rested somewhere between $5 and $10. Let’s talk about your data.

Retail 226

Retail Customer Loyalty Technology Consumer 226

Retail TouchPoints

DECEMBER 26, 2023

In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. Among the many factors that influence shoppers’ decisions, one stands out as a game-changer: high-quality product imagery. High-quality product imagery emerges as a linchpin in securing their loyalty and trust.

eCommerce 230

eCommerce Customer Loyalty Mobile Consumer 230

UpSellIt

MARCH 1, 2021

Creating an accessible and enjoyable ecommerce customer journey goes a long way to boost customer loyalty and, in turn, your conversion rate. Let’s first take a look at what an ecommerce customer journey is and why it’s important. What is an Ecommerce Customer Journey? Why is a Customer Journey Important?

eCommerce 140

eCommerce Customer Customer Loyalty Recommendation 140

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. Then the next day, we ‘popped up’ at Resorts World at the Fred Segal shop, where we took over a portion of the store to do a gifting suite and a Game Watch Party. Why do you think the brand resonates so much?

Fashion 230

Fashion Travel Multi-channel Games 230

lateshipment

FEBRUARY 26, 2020

Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has ordered a tux for his high-school reunion from your store. And a bad experience is nothing but a chance for your customer to put a full-stop to you and start shopping with your competitor. What is Proactive Issue Resolution?

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

Merchant Services 241

Merchant Services Payment Services Payments Point of Sale 241

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. Here are 5 ways to successfully build loyalty into your beauty brand: 1.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Retail TouchPoints

AUGUST 3, 2022

The service is so popular, even Apple and Stripe — both of which have many millions of customers apiece — are getting into the game. It expands potential customer base. • It can lead to customer loyalty. Finally, customers that know BNPL is available at a retailer are more likely to come back.

Payment Services 238

Payment Services PayPal Electronics Games 238

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 61

Customer Retention Customer Customer Loyalty Merchant Services 61

Retail TouchPoints

OCTOBER 5, 2020

The 360-degree customer view is the Holy Grail of today’s retail industry. Customers are more willing than ever before to share their data if they are confident it will enhance their experience. Information allows organizations to personalize the shopping journey, which creates positive experiences and builds loyalty.

Customer 149

Customer Retail Automotive Customer Data 149

Retail TouchPoints

MARCH 15, 2022

They risk losing potential sales — and customers — if they raise prices, but keeping prices static eats into their profit margins. But what’s most effective is for retailers to be transparent with customers about why they’re raising prices. “A

Retail 235

Retail Customer Loyalty Consumer Supplies 235

Retail TouchPoints

OCTOBER 29, 2021

As shoppers were content with receiving customer service in real time from human retail assistants, chatbots and AI-powered virtual assistants were relegated to basic CX tasks such as recording customer feedback or for advertorial push notifications. Even in 2019, 90% of all retail purchases took place in physical stores.

Customer Loyalty 203

Customer Loyalty Recommendation Supplies POS 203

Retail TouchPoints

JUNE 8, 2023

Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty. Some brands, such as Starbucks and Nike , are using Web3 as a vehicle to reimagine their loyalty strategies. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 244

Technology Customer Loyalty Omnichannel Consumer 244