Korona

OCTOBER 12, 2022

Nothing is more rewarding for a liquor store owner than customers who are loyal to their store and recommend it to their friends and family. This suggests that people are more likely to be repeat customers of a physical location rather than just shop around for the cheapest option online. And consumers still prefer to do it in person.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

BigCommerce

DECEMBER 18, 2018

Smartphones are arguably consumers’ most personal devices simply because most of us centralize our lives on them: interpersonal communication, social…

Customer Loyalty 314

Customer Loyalty Customer Consumer Mobile 314

RetailMinded

DECEMBER 6, 2022

Here’s everything you need to know about how digital transformation is enhancing customer loyalty in the retail space: What is digital transformation? The term “digital” refers to both the Internet as well as mobile devices that allow customers to buy products from anywhere at any time.

Customer Loyalty 59

Customer Loyalty Customer Retail Social Media 59

Kissmetrics

DECEMBER 8, 2020

Optimizing mobile ads is a tactic in almost every business owner’s toolbox. But is that all mobile ads are good for? Is that even what mobile ads are best for ? If you’re using your mobile ads to sell, sell, sell, you may be wasting a lot of your ad spend, to be honest. Mobile ads themselves aren’t a waste of money.

Mobile 363

Mobile Social Media Article Payment Services 363

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. And the majority of retailers (74%) agree that investing in mobile apps is key to driving profitability.

Retail 317

Retail Customer Loyalty Games Reference 317

Elsner

APRIL 23, 2020

With the increasing pace of smartphone penetration in the market, the best way to draw customers is to get your business to their fingertips. That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. Shoppers Love Mobile Apps. Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Salsify

FEBRUARY 23, 2023

With digital experiences becoming a major deciding factor — even for in-store shoppers — customer loyalty is tied to how well a brand presents itself online through a variety of touch points. It’s never been more important to highlight product quality online.

Mobile 148

Mobile Customer Loyalty Consumer Presentation 148

Retail TouchPoints

JANUARY 23, 2023

There’s been quite a bit of hype about the metaverse — it’s the next big thing, it will transform how companies engage with customers and it will alter the way we do business. The metaverse creates compelling opportunities for the retail industry to engage with customers. Create superior customer experiences.

Improvements 208

Improvements Customer Social Media Retail 208

Retail TouchPoints

DECEMBER 15, 2022

As part of an overhaul of its online offerings, Casey’s aligned its digital tools to build a new ecommerce presence, launched mobile apps, introduced a loyalty program and forged partnerships with third-party delivery companies. ” Personalizing the customer journey has been at the center of Casey’s digital overhaul.

Arts 297

Arts Mobile Customer Loyalty Customer Data 297

Retail TouchPoints

DECEMBER 4, 2020

82% of companies agree that retaining a customer is cheaper than acquiring a new one. Having these two numbers in mind (and knowing that 80% of your actual profits will come from 20% of your customers ) — doing your best to keep the 20% satisfied is crucial. In fact, the acquisition is 5 times more expensive than retention.

Mobile 184

Mobile Shipping Costs Retail Automotive 184

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. That’s where loyalty apps come in. What Are The Most Popular Loyalty Apps for Shopify?

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

AUGUST 18, 2023

And even though their smartphones are seldom out of reach, members of Gen Z aren’t using it to make calls, at least not for customer service issues. “We We got rid of a voice option on our customer support team; we don’t publish a phone number, but our customer satisfaction scores are still high,” said Garton. “We

Mobile 246

Mobile PayPal Consumer Customer Loyalty 246

Retail TouchPoints

FEBRUARY 17, 2021

With innovative technology and data solutions, retail stores can deliver highly targeted offers to engage customers. To stay ahead of the curve, retailers can utilize technology to track the purchases customers make across different channels. Reward Your Most Loyal Customers. The global loyalty management market stood at $2.47

Customer Data 288

Customer Data Marketing Customer POS 288

RTP blog

JULY 12, 2017

In his new book: Makeover: How Mobile Flipped The Shopping Cart (And What To Do About It!) , NewStore Founder and CEO Stephan Schambach shares how the proliferation of mobile is changing retail as we know it — and how retailers must build a road map for mobile success via technology, data, loyalty programs and the brand itself.

Mobile 150

Mobile Retail Shopping Carts Technology 150

Retail TouchPoints

DECEMBER 26, 2023

In essence, poor visual representation can lead to a sharp drop in customer loyalty among baby boomers, putting retailers at risk of losing a substantial portion of this market segment. This highlights a critical issue: retailers must prioritize accurate visual representation to minimize returns and optimize the customer experience.

eCommerce 275

eCommerce Customer Loyalty Mobile Consumer 275

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. states introduced more than 160 consumer privacy-related bills in 2021 — retailers would be remiss to not use zero-party data to engage their customers. And with rising acquisition costs, retaining customers long-term is priceless. Zero-Party vs. First-Party Data.

Customer 242

Customer Retail Information Consumer 242

Retail TouchPoints

MARCH 3, 2022

Convenience store chain Casey’s General Stores has partnered with GetUpside to offer cash back promotions to its customers, beginning with their fuel purchases and expanding to in-store and restaurant purchases in the coming months. . presenting users with personalized offers based on their transaction history.

Arts 246

Arts Customer Loyalty Download Presentation 246

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. With the competition being so stiff in the online marketplace, you need to ensure the loyalty of the customers you have.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

MAY 8, 2024

Build the journey or flow you want your customers to follow; tidy up your spaces because cluttered store racks or cluttered websites have the same effect — customers leave; and ensure support and service really cater to customer needs.

Merchant Services 147

Merchant Services eCommerce Channel Mobile 147

Digital Doughnut

JUNE 1, 2023

Restaurants can leverage technology to enhance the customer experience and increase satisfaction. With the help of mobile ordering, online reservations, personalized marketing, and self-ordering kiosks, restaurants can reduce wait times, increase order accuracy, and boost customer loyalty.

Technology 59

Technology Customer Customer Loyalty Customer Experience 59

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Beyond Window Shopping Business customers are consumers too, and they want things on demand and with the convenience of a one-stop shop.

Subscription 246

Subscription B2B Mobile Customer Experience 246

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

365 Retail

DECEMBER 8, 2021

Antavo , the loyalty technology provider has today launched a new report into the state of the loyalty programme market. During the pandemic, brands running loyalty programmes consistently found it easier to keep their audiences engaged – particularly when it came to their highest value customers.”,

Customer Loyalty 52

Customer Loyalty Customer Download Fashion 52

Retail TouchPoints

FEBRUARY 15, 2022

The supply chain crisis means an out-of-stock crisis for grocers, and empty shelves means unhappy and disloyal customers. To operate profitably and satisfy customers, grocers will optimize their assortments with far fewer, but more reliable and affordable products. . Mobile commerce will define the next evolution of grocery shopping.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

retailnext

AUGUST 15, 2019

Securing a sizable base of loyal, returning customers can be quite a mountain to climb in a variety of saturated retailing segments. Offering excellent delivery services is a great way to capitalize on and win customer orders, and ultimately encourage customers to return to your site or store. Optimize your delivery options.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

Retail TouchPoints

OCTOBER 5, 2021

We realized that our customers’ definition of ‘convenience’ had changed. Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue.

Omnichannel 287

Omnichannel Customer Loyalty B2C B2B 287

Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. Cyberattacks and network outages can disrupt operations and erode customer loyalty. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

Payment Services 278

Payment Services Retail POS Operations 278

Retail TouchPoints

MAY 31, 2023

Remember that your response will be visible to other customers, and it’s crucial to maintain a positive tone. Promptly responding to a negative review can show that you take customer feedback seriously. Thank the customer for their feedback. Respond promptly. Try to respond within 24 to 48 hours of receiving the review.

Merchant Services 284

Merchant Services Improvements Social Media Mobile 284

Retail TouchPoints

MAY 20, 2022

Veeve noted that no retrofit is required for use of its Smart Carts, as the platform integrates into existing mobile apps and ad networks. Additionally, the solution will be integrated with the Albertsons for U loyalty program. Working with Albertsons Cos.,

Shopping Carts 331

Shopping Carts Customer Loyalty Technology Mobile 331

RTP blog

AUGUST 10, 2018

By Ed Kowalski, Sutherland Every retailer knows customer experience is paramount in today’s competitive landscape. As brands vie for our business, today’s customer is increasingly informed and demanding. Today’s shoppers not only expect but demand a well-curated, highly customized shopping experience.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Retail TouchPoints

JULY 3, 2023

Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. When teams and time are constrained, this one-stop shop is of the utmost value for business leaders and their customers. Here’s how.

Consumer 274

Consumer Omnichannel Retail Technology 274

Sailthru

SEPTEMBER 10, 2018

When it comes to mobile , there are a few key features that can set a brand’s experience apart from the rest. Today, brands must think of mobile as the great connecter between their digital channels — we all check email, browse web, and use apps from our phones — as well as the means for connecting digital and offline experiences.

Mobile 104

Mobile Marketing Multichannel Customer Loyalty 104

Retail TouchPoints

FEBRUARY 9, 2021

and also has teamed up with e-Spirit to enhance its ecommerce customer experience. With the FirstSpirit CMS and AI technology, we can provide similar engaging personalized experiences our retail customers receive when consulting with our Coaches in GNC stor.

eCommerce 246

eCommerce Beauty and Health Customer Loyalty Customer Experience 246