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Dollar Shave Club Selects Subscription Specialist as Solution Provider

Retail TouchPoints

Dollar Shave Club is migrating its homegrown subscription technology to the Ordergroove platform, in partnership with Shopify Plus. The “subscription-first” DTC brand is seeking to move away from building and maintaining out-of-the-box capabilities to creating differentiated subscription experiences for its members.

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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

Are you considering adding a customer support module to your online store? Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. Multichannel Support.

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Michaels Aims to Enlarge Online Assortment More than 4X with Digital Marketplace

Retail TouchPoints

Michaels’ marketplace also is designed to benefit third-party sellers by forgoing subscription or listing fees in favor of a standard commission rate. The marketplace is designed to exponentially grow Michaels’ online assortment in both new and existing categories by taking the product assortment on its U.S.

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Petco Unleashes Rover.com to Offer Additional Services

Retail TouchPoints

Petco has partnered with online marketplace Rover to provide its pet parent customers with access to pet sitting, boarding and dog walking services directly from the retailer’s website. As a treat, first-time customers will receive a $10 discount on the services. But other pet care retailers are vying to be leader of the pack.

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Squarespace vs Bigcommerce: Which is Best for Your Online Store?

Ecommerce Platforms

We’ve rigorously tested and compared them both to help you understand which stands out in the following categories: Main Features Pricing Design Marketing Customer Support. But first, let’s have a glimpse into the pros and cons of both Squarespace and BigCommerce. . Squarespace Pros. Squarespace Cons. Bigcommerce Cons. BigCommerce Features:

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What Is Klaviyo One?

Groove

Enterprise eCommerce businesses are constantly looking for the most cost-effective and efficient way to store, contact, and analyze customer information. Retailers need a way to automatically contact prospects and customers regarding promotions, new products, and order updates. What Klaviyo One Is. What Klaviyo One Is Not.

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Sticker Shock: DTC Marketing Omnichannel Pivots are Pricey, but Drive Long-Term Profit and Stability

Retail TouchPoints

Fortunately for most brands, increased costs associated with building audiences in new channels may result in the kind of long-term customers and revenue that they need to survive whatever comes next. Then there’s direct mail — the unsung hero of many brands’ multichannel marketing strategies. Investing in New Channels.