Retail TouchPoints

JANUARY 23, 2024

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees and 1,000+ exhibitors in NYC. And after three years of pandemic aftershocks, industry experts confirmed what everyone in attendance felt (especially in their aching feet): the Big Show is officially back. The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize custo

ACH 228

ACH Multi-channel Technology Customer Retention 228

Forrester eCommerce

JANUARY 23, 2024

One of our 2024 media and advertising predictions that got left on the “cutting room floor” last August was: Netflix will announce a major live sports deal. Yes, now I wish we had published that one, because it would have come true.

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Customer 281

Retail TouchPoints

JANUARY 23, 2024

Walmart will reportedly shut down its Store No. 8 innovation unit, according to the Wall Street Journal and other media outlets, as the retailer seeks to cut costs and find new ways to develop and test new ideas. The division, which was formed in 2017 following Walmart’s acquisition of Jet.com , has been the incubator for initiatives including shopping via text message and a recently released software development kit (SDK) to make it easier to integrate Walmart commerce into games and apps.

Games 262

Games Operations Information Other 262

Forrester eCommerce

JANUARY 23, 2024

The low-key December 21 announcement that Jigsaw, part of the ESW Capital portfolio, acquired customer advocacy and community platform Influitive has fueled post-holiday chatter among customer marketers, vendors, and strategy and services consultants. Fourteen-year-old Influitive played a tremendous role in elevating B2B customer advocacy from “random acts of references” to strategic engagement with advocate storytellers.

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Customer B2B Reference Marketing 281

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

eCommerce

My Wife Quit Her Job

JANUARY 23, 2024

In this episode, I’ll give you the run down on how both our businesses performed in 2023 including all of the highlights, lowlights and what we have planned for 2024. What You’ll Learn How my businesses performed in 2023 Predictions and plans for ecommerce in 2024 Check out my new office – Click here for the tour Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

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eCommerce 232

Forrester eCommerce

JANUARY 23, 2024

In a challenging B2B environment, Forrester’s B2B Summit North America will equip marketing, sales, and product professionals with strategies and tools to chart a course to growth.

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B2B Marketing Channel Operations 271

365 Retail

JANUARY 23, 2024

Nottingham’s Victoria Centre is set to expand its retail roster with the addition of H&M this Spring. The centre, under the ownership of SGS and managed by Global Mutual with Savills overseeing property management, has confirmed that the Swedish retailer will be relocating from its current Lister Gate location. The new H&M outlet is strategically positioned in the lower mall of the Victoria Centre , occupying the space formerly held by Topshop.

Fashion 109

Fashion Clothing Events Management 109

RetailDive

JANUARY 23, 2024

Andrea O'Donnell, who was named brands chief, has a range of merchandising and brand-building experience, including at Deckers and LVMH-owned DFS Group.

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106

365 Retail

JANUARY 23, 2024

Lidl GB has unveiled a substantial £37 million investment in employee remuneration. This move elevates the company to the position of offering the highest hourly pay rates in the industry for its store and warehouse staff. The announcement comes on the heels of a remarkably successful Christmas trading period. Effective from March 1st, the hourly rates for Lidl GB’s entry-level positions will experience a notable increase.

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Banking Events Other Marketing 109

RetailDive

JANUARY 23, 2024

Operational headaches have contributed to financial failures among some suppliers. That has created problems for retailers — and opportunities.

Supplies 108

Supplies Operations Retail 108

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Practical eCommerce

JANUARY 23, 2024

It's never been easier to track sales, customers, and tasks from a phone. Here's the all-new update to our long-running list of providers. The post 11 Mobile Apps for Customer Management appeared first on Practical Ecommerce.

Mobile 93

Mobile Management Customer eCommerce 93

RetailDive

JANUARY 23, 2024

Experimentation in key areas, such as drone delivery and digitizing end caps, is a growth opportunity to drive more connection with customers, said a company vice president.

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Retail Customer 98

Omnisend

JANUARY 23, 2024

Reading Time: 5 minutes If you’ve heard that Buy with Prime is only for products on Amazon, you’ve been misinformed. U.S.-based businesses can now extend Amazon Prime benefits to their online stores. The advantages include an enhanced customer experience and increased sales. Additionally, online store owners can further boost sales through email marketing automation.

Merchant Services 78

Merchant Services Payment Services Shipping Costs Payments 78

RetailDive

JANUARY 23, 2024

Most stores have no vibe because retailers lost sight of what makes people get off the couch, according to WD Partners' Lee Peterson.

Retail 110

Retail 110

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Retail

RIS News

JANUARY 23, 2024

Leslie Sarasin, president and CEO of FMI, explored the impact of artificial intelligence on the food and retail industry at the recent FMI Midwinter Executive Conference. Hear her call to action.

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Retail 84

RetailDive

JANUARY 23, 2024

Two of the grocer’s executives shared at the National Retail Federation’s Big Show how the chain is finding the right balance with technology to build relationships with its customers and workers.

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Arts Customer Technology Retail 92

TalkingRetail

JANUARY 23, 2024

A new approach to tackling retail crime has been unveiled by the police and crime commissioner for Thames Valley.

Retail 95

Retail 95

RetailDive

JANUARY 23, 2024

The California-based c-store retailer has partnered with Samsung on a new program at three of its locations as it digs deeper into technology.

Technology 104

Technology Retail 104

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RetailWire

JANUARY 23, 2024

The Apple electric car project, known as Titan, has been in the works for over a decade. However, it recently hit a critical juncture, prompting Apple to recalibrate its ambitions from an autonomous vehicle toward a more conventional electric car design.

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Automotive 59

RetailDive

JANUARY 23, 2024

Co-founder Michelle Wahler will step down next month. Chief Operations Officer and Chief Financial Officer Jesse Adams is also leaving.

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Operations 106

TalkingRetail

JANUARY 23, 2024

KeyStore owners Tony and Rachael Hewson said the group’s EPOS technology has also helped to convict a shoplifter who targeted their KeyStore Middleham store in the Yorkshire Dales.

Technology 52

Technology Retail 52

RetailDive

JANUARY 23, 2024

CEO Hal Lawton said the retailer is investing heavily in the generative tech, and that its most important purpose is old-fashioned customer service.

Supplies 97

Supplies Fashion Customer Retail 97

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payment Services

RepslyBlog

JANUARY 23, 2024

Successful cosmetics, hair, and skincare brands know that data and metrics are essential when it comes to optimizing their team’s performance, improving compliance, and getting the most out of every promotion and event. Education is the other piece of the equation: in-depth, hands-on product training for store teams and salon professionals that turns them into champions for your brand.

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Events Improvements Other 52

RetailDive

JANUARY 23, 2024

The retailer, which owns Wilson and Arc’teryx, is looking to raise up to $1.8 billion in its public market debut.

Marketing 96

Marketing Retail 96

Pivotree Blog

JANUARY 23, 2024

Powered in partnership with Syndigo, Pivotree created an integrated solution to reduce manual work, increase data quality, and amplify customer satisfaction TORONTO–(BUSINESS WIRE)– Pivotree Inc. (TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions and services, has reached a significant milestone for its customer Purchasing Power, LLC (PPC), a financial wellness voluntary benefit company offering the leading employee purchase program throu

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Management PPC Beauty and Health Payment Services 52

RetailDive

JANUARY 23, 2024

The North Face and Vans parent company originally reported the incident at the height of the holiday season.

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Consumer 93

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Discover how retailers are transforming data into actionable insights for growth. By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. From Data to Decisions: Maximizing Retail Potential With AI, authored by Orium, commercetools, and Google Cloud, demonstrates how businesses can unify and activate data across the tech stack to achieve retail excellence and create growt

Retail

TalkingRetail

JANUARY 23, 2024

During Talking Retail’s new podcast ‘The future of vaping’ it was revealed that new regulation could be imminent which will require stores to offer some kind of recycling facility regardless of turnover.

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Retail 52

RetailDive

JANUARY 23, 2024

The company envisions its smart cart users earning rewards the way players do in the popular game Pokémon Go, a vice president said.

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Omnichannel Games 74

TalkingRetail

JANUARY 23, 2024

Jisp has announced that it has agreed a partnership with multi-site Nisa retailer Kash Retail to roll Scan & Save out across all eight of its sites, with stores going live from 24 January.

Retail 52

Retail 52

RetailDive

JANUARY 23, 2024

Leaders from Walmart, Canadian Tire and Target offered insight into how generative AI is shaping their CX strategies.

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Customer Retail 77

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Operations