Retail TouchPoints

JANUARY 27, 2023

The associate experience is a top-of-mind topic for today’s retailers. The frontline is the part of your team that customers interact with the most, so enabling them to handle their jobs in an enjoyable and efficient manner pays off by helping them create great experiences. The Home Depot is achieving these goals through Sidekick, an in-house mobile app designed to empower associates to make the most of their time.

Technology 298

Technology Mobile Management Customer 298

Forrester eCommerce

JANUARY 27, 2023

Has your company’s demand and ABM program earned bragging rights? Nominate it for Forrester’s 2023 B2B Program Of The Year Award and showcase it on stage at B2B Summit North America.

B2B 195

B2B Marketing 195

Retail TouchPoints

JANUARY 27, 2023

Pacsun has appointed President Brie Olson to the role of Co-CEO alongside Co-CEO Mike Relich, effective March 9, 2023. Current Pacsun Co-CEO Alfred Chang will step down after 17 years with the company to join Fear of God as CEO. Chang will stay with Pacsun in his current capacity until March 8 to facilitate the transition and will remain a member of the Pacsun Board of Directors after he leaves the company.

Arts 298

Arts Fashion Customer Omnichannel 298

Forrester eCommerce

JANUARY 27, 2023

Truly digital firms have business models with technology at the core, and this technology is software. For such firms, software is an expression of the business. To become truly digital, complementary approaches to people, process, and technology are needed. The unresolved need for more developers (the people) is well and painfully understood.

Technology 195

Technology Customer 195

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

JANUARY 27, 2023

Williams-Sonoma, Inc. has appointed Day Kornbluth as President of its West Elm brand. She will report directly to Williams-Sonoma President and CEO Laura Alber when she joins the company on April 3, 2023. Kornbluth is a veteran of home retail, having held leadership positions at One Kings Lane and Restoration Hardware before her most recent role as Global Brand President of Ralph Lauren Home.

Home Furnishings 288

Home Furnishings Retail Marketing 288

Forrester eCommerce

JANUARY 27, 2023

Growth despite turbulent surroundings 2022 was a tough year, and economic forecasts show uncertainty about what will happen in 2023. Complex global geo-political conditions see constant announcements of budget cuts, layoffs, and tech exec’s priorities being re-shuffled.

Customer 195

Customer 195

Forrester eCommerce

JANUARY 27, 2023

The privacy landscape is shifting quickly. It's a critical time for B2C marketers to get involved in their organizations’ privacy programs.

B2C 195

B2C Marketing Customer 195

Retail TouchPoints

JANUARY 27, 2023

Courtesy of Luis Guillén for Saks Courtesy of Luis Guillén for Saks Courtesy of Luis Guillén for Saks Courtesy of Luis Guillén for Saks Courtesy of Luis Guillén for Saks Courtesy of Luis Guillén for Saks Saks Fifth Avenue has redesigned the seventh floor of its iconic New York City flagship store to house an expanded menswear assortment and showcase top brands.

Fashion 278

Fashion Events Recommendation Channel 278

Ecommerce Platforms

JANUARY 27, 2023

The market for live chat software is predicted to increase to $1.7 billion in 2030. Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. So, if you’ve yet to offer customers live chat support, you’ll be pleased to hear plenty of affordable, easy-to-use live chat software is available.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Retail TouchPoints

JANUARY 27, 2023

People visit websites to learn about products and efficiently buy them. Standard ecommerce platforms have limitations that cause challenges in the buyer’s process. If you’re hearing the word “headless,” your customer’s online experience has room for improvement and could be limited by your current ecommerce platform’s capabilities. These limitations can apply to any significant platform depending on your needs: Shopify, Adobe, Salesforce, etc.

eCommerce Platforms 271

eCommerce Platforms eCommerce Technology Improvements 271

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

RetailDive

JANUARY 27, 2023

A lawsuit alleges the athletics retailer violated California’s privacy act. Meanwhile, Levi’s CEO Chip Bergh cited the author on why skinny jeans are not dead.

Retail 103

Retail 103

Retail TouchPoints

JANUARY 27, 2023

Bed Bath & Beyond doesn’t have enough cash to pay down its debts and has defaulted on its credit line with JPMorgan Chase & Co., according to a securities filing. The shortfall could push the retailer closer to filing for bankruptcy even as it pursues strategic alternatives, which it warned “may not be successful.” “The Company is undertaking a number of actions in order to improve its financial position and stabilize its results of operations including but not limited to, cost cutting,

Payment Services 223

Payment Services Operations Improvements Retail 223

RetailDive

JANUARY 27, 2023

The spirits conglomerate is taking on several brands from Winc’s portfolio, which filed for bankruptcy in December due in part to declining DTC sales.

Operations 92

Operations 92

Retail TouchPoints

JANUARY 27, 2023

Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel , as well as a major banking network in the country, has launched Coppel Access — a mobile wallet designed to provide millions of unbanked and underbanked Mexican consumers in the U.S. with mobile financial services. Developed with Grupo Coppel’s U.S. affiliate, Appriza Pay, and financial solution provider Alviere , services include payments, physical and digital debit cards, free checking and remittances to Mexico.

Financial Services 147

Financial Services Payment Services Department Stores Banking 147

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Operations

RetailDive

JANUARY 27, 2023

New CEO Mary Dillon is rapidly making changes to a business that analysts said "clearly needed a shake-up.

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105

RetailWire

JANUARY 27, 2023

The Food and Drug Administration yesterday said that products infused with CBD do not meet federal safety standards and require stricter regulations. The use of products with CBD has grown in recent years and the FDA’s announcement is likely to have a negative impact on businesses manufacturing and selling them. The FDA has asked Congress to give it the authority to oversee the burgeoning industry.

Article 52

Article 52

RetailDive

JANUARY 27, 2023

The cuts will be done by the end of 2023 and are part of a broader restructuring plan aimed at saving up to $250 million a year.

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103

RetailWire

JANUARY 27, 2023

CVS plans to reduce pharmacy hours in roughly two-thirds of its drugstores beginning in March. Walmart in the same month will begin closing its pharmacies at 7 p.m. instead of 9 p.m. at most of its stores. A shortage of pharmacists and techs has forced many retailers to alter their hours of operation in recent years.

Operations 52

Operations Retail Article 52

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailDive

JANUARY 27, 2023

The wholesale club chain is also adding more distribution centers as it expands its store fleet over the next few years.

Supplies 103

Supplies 103

RetailWire

JANUARY 27, 2023

Bed Bath & Beyond yesterday warned that it does not have sufficient cash to pay down its debts. The retailer defaulted on a credit line with JP Morgan and said in a securities filing that it is considering “all strategic alternatives, including restructuring its debt under the U.S. Bankruptcy Code.

Retail 52

Retail Article 52

RetailDive

JANUARY 27, 2023

The company's services could balance softening demand for consumer electronics, according to analysts.

Consumer Electronics 108

Consumer Electronics Electronics Consumer 108

Digital Doughnut

JANUARY 27, 2023

App marketers are adjusting their strategies in line with shifting business priorities, but driving installs and user acquisition is only one part of the equation.

Marketing 52

Marketing Customer Experience Technology Customer 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

JANUARY 27, 2023

The distressed home goods retailer said it doesn’t have enough cash to pay down its debts.

Retail 107

Retail 107

RetailWire

JANUARY 27, 2023

Oreo is known for coming up with a variety of different flavors and colors to keep its fans hooked. The newest intro will be an Oreo-stuffed Oreo that comes with more creme filling and ground-up Oreo cookies mixed in. The limited edition cookies will begin showing up in stores on Jan. 30.

Article 40

Article 40

RetailDive

JANUARY 27, 2023

The move is part of a reorganization that includes the COO’s departure and a shift away from consumer products.

Consumer 94

Consumer 94

RetailWire

JANUARY 27, 2023

McDonald’s has begun testing lids in some cities that do not require straws. “These lids help optimize our packaging and eliminate the use of small plastics, just one example of the many solutions we’re reviewing as part of our ongoing global commitment to reduce waste,” a company spokesperson said in a statement.

Article 40

Article 40

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

JANUARY 27, 2023

Brie Olson will replace Alfred Chang, who is leaving to lead luxury brand Fear of God, though he will remain on the Pacsun board.

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61

RetailWire

JANUARY 27, 2023

Chipotle Mexican Grill yesterday said it plans to add 15,000 workers ahead of its busiest part of the year running from March through May. “We will continue bringing in new crew to support Chipotle’s aggressive growth plans,” said Scott Boatwright, Chipotle’s chief restaurant officer. Chipotle currently operates more than 3,000 restaurants in North America.

Operations 40

Operations Article 40

RetailDive

JANUARY 27, 2023

The company is also launching an “On Track Nights” global running event series that will feature athlete appearances and track races.

Events 57

Events 57

RetailWire

JANUARY 27, 2023

Many in the fashion industry have called skinny jeans DOA, but Levis Strauss & Co CEO Chip Bergh disagree. The brand’s 311 and 721 skinny jeans were its best sellers in the most recent quarter, for which the company posted sales and profits ahead of Wall Street’s expectations.

Fashion 40

Fashion Article 40

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