Forrester eCommerce
NOVEMBER 3, 2021
The turbulence that your employees survived has placed them in a different state of mind. They expect improved resources to enable their success at work; they may even want different outcomes for their careers. Discover our employee experience predictions for 2022.
Retail TouchPoints
NOVEMBER 3, 2021
As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. “The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago.
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Forrester eCommerce
NOVEMBER 3, 2021
Each year, we find that emotion has a bigger impact on customer loyalty than effectiveness or ease. This blog post discusses the emotions that have the biggest impact.
Retail TouchPoints
NOVEMBER 3, 2021
Ralph Lauren is on track to open 90 new stores this year and will open additional localized ecommerce sites as the brand takes advantage of strong quarterly results, executives said in an investor call. Revenue grew 26% to $1.5 billion in Q2 2022 due to double-digit sales growth in all regions. The brand is working to “make sure we are in tune with local markets and the operating dynamics that we’re working with today,” according to CFO Jane Nielsen.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Forrester eCommerce
NOVEMBER 3, 2021
A subset of bold, creative, and collaborative customer insights pros will be up to the task at hand in the coming year – their jobs is all the more important as they must now react to and anticipate vacillating consumer behavior.
Kissmetrics
NOVEMBER 3, 2021
Data labeling turns raw data into useful information that can then be utilized for optimized marketing. However, turning raw data into labeled data takes time. When done internally by humans, this can be costly and inefficient. The good news is data labeling is scalable when you work with the right data labeling software. You can decrease overall costs while improving efficiency and machine learning processes with the right platform on your side.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
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Forrester eCommerce
NOVEMBER 3, 2021
Customer service is a key driver of customer experience (CX), but technology silos often stand in the way of effective collaboration across CX and customer-facing teams. The recent announcement by Zendesk that it intends to acquire Momentive, parent of the well-known SurveyMonkey brand, has the potential to help users of both platforms break through this […].
Retail TouchPoints
NOVEMBER 3, 2021
Bed Bath & Beyond has announced two major new initiatives as part of its ongoing transformation strategy — a strategic collaboration with Kroger and the launch of third-party digital marketplace — as well as a series of leadership changes to support these efforts. The announcements come just days after the home goods retailer unveiled a new partnership with Uber to offer on-demand delivery of baby and kids’ products.
Forrester eCommerce
NOVEMBER 3, 2021
Next week, the Forrester security and risk (S&R) team will host the Forrester Security & Risk Forum on November 9 and 10. This will be the first time I have ever attended a Forrester event, let alone the Forrester Security & Risk Forum. And while I’m disappointed it isn’t in person this year, I’m also thrilled with […].
Retail TouchPoints
NOVEMBER 3, 2021
Are you thinking of using TikTok for your retail brand? Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. TikTok is undoubtedly at the forefront of technological innovation and more advanced, engaging content.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Forrester eCommerce
NOVEMBER 3, 2021
Assess your company’s DX strategy with Forrester’s Emerging Technology Survey. And see what we learned from execs in our last iteration of this research.
Retail TouchPoints
NOVEMBER 3, 2021
Online retail is a competitive scene. To offer simple product recommendations — such as “customers who bought this item also bought this” — is simply not going to cut it anymore. Customer expectations are at an all-time high, and if you are unable to deliver in line with the expectation, chances are likely someone else will. Recommendation is a never-ending battle for accuracy and timeliness.
Forrester eCommerce
NOVEMBER 3, 2021
Each year, my colleague Andrew Hogan and I review mobile websites of top Canadian banks to understand how effectively banks are meeting customers’ expectations, specifically when it comes to finding, researching, and applying for a chequing account. We review functionality and observe users as they try to complete their goals. In this year’s report, we […].
FastSpring
NOVEMBER 3, 2021
B2B lead generation is more than just presenting prospects with fancy features and benefits. For example, not long ago, we were migrating the subscriptions of a new customer into our system. This process is normally straightforward, but in this case, we ran into a delay. Even though it wasn’t our fault, the delay meant this company might not be able to process existing subscriptions for several days — a poor way to start a relationship with a new software-as-a-service company.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
RetailDive
NOVEMBER 3, 2021
Whether as a joke, a nostalgic trip back to the '90s or as shorthand for the love of movies, the dead chain's name still resonates with many. Except perhaps the brand's owner.
SheerID
NOVEMBER 3, 2021
Discover 6 tips for acquiring military customers with a Veterans Day campaign that gives you zero-party data to nurture their loyalty.
RetailDive
NOVEMBER 3, 2021
Declaring its fall pilot a success, the retailer is taking it national, and adding discounts on sustainable goods for the Black Friday weekend.
RetailWire
NOVEMBER 3, 2021
Facebook has said that it will shut down its facial recognition system in the coming weeks. Members who have opted in will no longer be automatically recognized when photos and videos are posted on the social media site. “We need to weigh the positive use cases for facial recognition against growing societal concerns, especially as regulators have yet to provide clear rules,” said Jerome Pesenti, vice president of artificial intelligence at Meta, formerly Facebook.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
RetailDive
NOVEMBER 3, 2021
Other major retailers have also introduced livestream shopping capabilities as a way to reach consumers during the COVID-19 pandemic.
ecomdash
NOVEMBER 3, 2021
As an online store owner, it's important to create engaging content. Here are some content ideas that'll help you grow your brand. The post Best Types of Content & Best Practices for Online Stores appeared first on Ecomdash.
RetailDive
NOVEMBER 3, 2021
The home goods retailer on Tuesday also said it will complete its stock buyback program by the end of this fiscal year, two years ahead of schedule.
ecomdash
NOVEMBER 3, 2021
Twitter rolled out new ad features, ZoidPay released a new way to offer online payments, plus other important ecommerce news. The post Ecommerce Lately November 2021 appeared first on Ecomdash.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
RetailDive
NOVEMBER 3, 2021
The combined offering comes as Nike deepens its relationship with key wholesale partners.
Smile.io
NOVEMBER 3, 2021
Churn is something that all businesses, big and small, have to deal with. While you’re busy working hard to acquire new customers, you’re bound to lose some existing customers along the way. Your churn rate is the metric that defines just how many customers you're losing over a period of time and can be calculated using a churn rate formula. Churn rate is a business metric that calculates how many customers you've lost over a given period of time as a percentage of your total customers.
RetailDive
NOVEMBER 3, 2021
With Wayfair On Air the retailer is releasing daily episodes as a means to encourage product discovery.
RetailWire
NOVEMBER 3, 2021
The sneaker brand Allbirds now has a market value of $2.16 billion after raising $303 million with its initial public offering of stock. The eco-friendly sneaker maker was looking to raise $269 million.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
RetailDive
NOVEMBER 3, 2021
Shelley Huff is set to take over the mattress specialist as it chases sales in a market reshaped by DTC brands.
RetailWire
NOVEMBER 3, 2021
Gene Seroka, executive director of the Port of Los Angeles, said that fining ocean carriers for delays in moving shipping containers out of terminals is starting to work. “We’ve tried diplomacy. We’ve tried collaboration, operations meetings all around, and nothing has moved the needle just yet,” he said. “This is a last resort and one I didn’t want to have to take, but we’re starting to see movement.”.
Ecommerce Guru
NOVEMBER 3, 2021
After the global pandemic hit the world, online sales are increasing at a steep rate. It has become necessary to get every one of the essentials by now. With this trend of buying online, each day more and more e-commerce organizations are popping up. Hence to shine out of all you need to have an eCommerce help desk so that people feel that they are safe while buying from them.
RetailWire
NOVEMBER 3, 2021
Starbucks is rolling out four new cups for the upcoming holiday season, each designed to look as though it is “wrapped up like gifts for the holidays.” The coffee giant is also introducing seasonal drinks, including an iced sugar cookie almond milk latte.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
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