Wed.Dec 06, 2023

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Spam traps: What are they and how to avoid them

Omnisend

Reading Time: 7 minutes Most marketers believe their emails will avoid the spam folder as long as they have legitimate subscribers. This is not entirely accurate. Anyone can fall victim to spam traps, regardless of how legitimately they acquire their subscribers. As you’ll see shortly, there are multiple factors behind this, but it’s worth taking seriously: a DataProt study discovered that businesses lose $ 20.5 billion every year to spam emails.

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Are you Customer-Obsessed? Here’s Why you Should Be

Retail TouchPoints

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying them is at the heart of the Disney approach — so much so that Disney created a dedicated handbook, Be Our Guest , to help guide other brands on their quest to perfect the art of customer service.

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Retailers: It’s Not Too Late To Improve Your UX This Holiday Season

Forrester eCommerce

Follow our advice to find and fix problems and create better experiences for your customers this holiday season.

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Mirror Mirror Off the Wall: Tonal Offers Trade-In Deal for Former Lululemon Mirror Users

Retail TouchPoints

At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. Lululemon announced it would discontinue sales of its Studio Mirror product when it teamed up with Peloton in September 2023. Beginning Dec. 18, 2023, qualifying customers can receive $250 off their purchase of a Certified Refurbished Tonal Trainer, a free one-year membership (valued at $719 ) and complimentary removal of Mirror devices

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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The Forrester Wave™: Digital Operations Planning And Analytics, Q4 2023, Shows A New Generation Of Options

Forrester eCommerce

We recently completed The Forrester Wave™: Digital Operations Planning And Analytics, Q4 2023, covering what is also known as enterprise performance management (EPM), financial planning and analytics (FP&A), or extended planning and analytics (xP&A). This is the first time that we’ve updated this Wave since 2016, and a lot has changed!

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2023: The Year of the Marketplace Seller

Retail TouchPoints

Online marketplaces have been the talk of t h e town for the last couple of years. But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. This shift in power dynamic is driven by one major change — Amazon is no longer the only game in town. The last few years have seen a veritable explosion of online marketplaces , and a number of these newer platforms have become sophisticated enough to challenge Amaz

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NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink

Retail TouchPoints

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was created with risk advisory firm K2 Integrity , and the statement about organized retail crime’s impact on shrink “was an inference made by the K2 analyst linki

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European MDR Providers Differentiate With Superior Investigation And Response Skills

Forrester eCommerce

The Forrester Wave™: Managed Detection And Response Services In Europe, Q4 2023, went live earlier this week and is our first evaluation of the managed detection and response (MDR) space focused on the European market. In Europe, data sovereignty demands drive distinct European service requirements to which MDR service providers have had to respond.

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Amazon Prime Campaign Helps Students Get Home for the Holidays Inexpensively

Retail TouchPoints

In a recent survey , Prime Student found that 79% of college students are saving up for travel, with 43% of those students prioritizing a trip home to see family or a friend. Amazon Prime is helping these students get home for the holidays through a partnership with StudentUniverse , a travel deal aggregator. Through a special promotion, a limited number of Prime Student members will be able to get $25 flights to and from home during the holiday season.

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Sears is a shell of its former self. So why is it reopening some stores?

RetailDive

The retailer, which once boasted some 3,500 stores, has slowly whittled down its footprint. But recent openings likely don’t signal a turnaround.

Retail 131
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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Streamlining omnichannel retail with real-time inventory

Fabric

Managing inventory (keeping track of what’s in stock) in real-time (instantly) is crucial for retailers to sell against their product assortment effectively. In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Today’s retailers, grappling with the complexities of distributed inventory networks and multifaceted sales channels, require a solution that is both effective and intuitiv

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Charts: Top Publicly Traded Ecommerce Companies, Q3 2023

Practical eCommerce

The first step in ranking ecommerce companies is to define the term. Online only or omnichannel? Software vendors or merchants? The post Charts: Top Publicly Traded Ecommerce Companies, Q3 2023 appeared first on Practical Ecommerce.

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More holiday shoppers to buy with small businesses: survey

RetailDive

Interest in buying gifts in-store from independent businesses surpassed some large retailers including Macy’s and Best Buy, according to a report.

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The Galleries Shopping Centre in Washington to Welcome New Branches of Loungers and Pure Gym

365 Retail

The Galleries Shopping Centre in Washington is set to welcome two new tenants, Loungers , a café/restaurant chain, and Pure Gym , a fitness centre operator. These additions are part of a strategic expansion to enhance the shopping and leisure offerings at the centre. Slated to occupy spaces in the Marketplace section of the centre, which will close on January 28, both Loungers and Pure Gym have committed to 15-year leases.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Amazon cuts referral fees for some apparel sellers

RetailDive

The retailer said the changes are meant to improve the speed of delivery and reduce total costs to serve.

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John Kerry Targets Air Conditioners for Climate Change

RetailWire

John Kerry focuses on air conditioners for global climate change.

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Lovesac Q3 net sales jump 14.3% amid store growth

RetailDive

The furniture brand — which is facing an SEC investigation due to accounting errors — reported showroom net sales increased 18.9%.

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McDonald’s Plans To Add 10,000 New Stores by 2027

RetailWire

McDonald's is experiencing the fastest pace of growth in the restaurant's 68-year history.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Stitch Fix sales, customer count decline further, but loss narrows

RetailDive

The apparel box e-retailer kept a grip on expenses and is making major operational changes to boost sales and profits, executives said Tuesday.

Apparel 109
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SHEIN Under Congressional Spotlight for IPO Plans

RetailWire

Fast-fashion brand SHEIN's confidential filing to go public has drawn the attention of lawmakers.

Fashion 105
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Best Buy increases reliance on distribution centers for customer delivery

RetailDive

By reducing the share of online orders shipped from stores, the retailer's employees can focus more on customer-facing services, its CEO said.

Customer 109
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Biden Funds $3B for Brightline West Rail Between CA and Las Vegas

RetailWire

The Biden administration has revealed a $3 billion grant to fund a quarter of the costs of the Brightline West rail project.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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ThirdLove launches into swimwear

RetailDive

Each new style comes in a black colorway, “the little black dress of swim,” Ra’el Cohen, the company’s co-founder and chief creative officer, told Retail Dive.

Retail 108
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Apple Boosts Battery Production in India

RetailWire

Apple is steering away from its dependency on China, with recent reports indicating that the tech company has urged its battery manufacturers to ramp up production in India.

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Retailer survey shows number of adults using flavoured vapes

TalkingRetail

One the UK's largest vape retailers, Evapo, has shared its perspective on a potential ban of flavoured vapes. In a recent survey 80% of its customers reported complete cessation of smoking thanks to vaping products.

Retail 96
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US Plastic Bag Recycling Plan Is an Epic Fail

RetailWire

The plan to recycle plastic bags in the U.S., which was implemented in more than 18,000 store drop-off locations, has turned into an epic fail.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Register for Analytics Unite 2024: Building the Future of Unified Intelligence

RIS News

This May, join us for our multi-day, curated event, Analytics Unite, to discover integrated analytic strategies that drive innovation, efficiencies, and revenue.

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Mastercard’s $11 Billion Share Buyback Mimics Visa’s Strategy

RetailWire

Mastercard's board gave a green light for an impressive new share repurchase program that will allow the payments processor to repurchase up to $11 billion of its Class A shares.

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The Home Depot Taps Solar Energy to Power Nearly Eight Percent of Its Electricity

RIS News

The Home Depot announced that solar energy will generate the approximate equivalent of nearly eight% of its total electricity usage. Learn how.

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Gen Z Women Drive Spending Trends on TikTok 

RetailWire

Increased exposure to influencers and online icons on TikTok drives a rise in spend amongst Gen Z women.

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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.