Retail TouchPoints

NOVEMBER 13, 2023

August’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to retailers, including data showing declines in discretionary categories such as furniture (-1.0%) and sporting goods (-1.6%).

Consumer 324

Consumer Merchant Services Sporting Goods eCommerce 324

365 Retail

NOVEMBER 13, 2023

How AI is redefining the retail experience Artificial intelligence (AI) has the potential to change the day-to-day work of retail professionals in a range of roles. While the potential behind the technology is significant, AI is a polarising subject. Some believe it will transform our lives and be the key to the future of retail. The extreme counterpoint is that AI could take over the world in a matrix-style machine coup.

Retail 109

Retail Recommendation Technology Fashion 109

Forrester eCommerce

NOVEMBER 13, 2023

If you believe the headlines, large language models (LLMs) will magically reinvent how generative AI (genAI)-powered business applications get built: “Just jam your knowledge into a fine-tuned, vector-embedding, prompt-engineered large language model from one of the big players.” Things just aren’t that easy.

Customer 461

Customer 461

Retail TouchPoints

NOVEMBER 13, 2023

Meta and Amazon have quietly debuted a new closed-loop social commerce experience that allows Facebook and Instagram users to link their social media accounts to Amazon so they can make purchases directly in-platform. The news was reported by multiple sources , including Disruptive Digital ’s Maurice Rahmey, who shared images of the new shopping experience on LinkedIn.

Merchant Services 278

Merchant Services Shopify Social Media Fulfillment 278

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Forrester eCommerce

NOVEMBER 13, 2023

I’ve been involved with account planning programs for over 30 years — first as a sales rep, then as a sales manager, then as a sales operations leader, and, finally, as an analyst and advisor. And in all that time, resistance by sellers to the process of creating and leveraging account plans remains high. Why?

Operations 426

Operations Management Technology 426

Retail TouchPoints

NOVEMBER 13, 2023

Toys “R” Us will open its second mall-based flagship store on Nov. 17 at Minnesota’s Mall of America, just in time for the holiday season. The 11,000-square-foot store is the latest addition to the retailer’s growing U.S. brick-and-mortar fleet, which also includes another flagship in New Jersey’s American Dream mall , as well as 452 shop-in-shops at Macy’s stores across the country.

Toys 277

Toys Shipping Demo Operations 277

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand. While the core product value proposition is still very much intact, like many other brands that started solely online, Brooklinen’s growth story has evolved.

Omnichannel 276

Omnichannel B2B Channel Customer 276

Wiser

NOVEMBER 13, 2023

Leveraging the potential of store associates to become product advocates opens up a new dimension for retailers to connect with their customers organically. Associates, well-versed with the store’s offerings and ethos, can truly embody the brand and foster a genuine connection with the customers. Training and incentives can encourage associates to adopt this role of brand ambassadors.

Social Media 148

Social Media Retail Events Recommendation 148

Retail TouchPoints

NOVEMBER 13, 2023

Walgreens Boots Alliance (WBA) will cut 267 jobs — 5% of its corporate workforce — in a move to “streamline our operations and focus on our critical priorities,” according to a Walgreens spokesperson, who noted that “none of these roles are based at our stores.” These latest cuts follow a 10% reduction in Walgreens’ corporate workforce in May 2023. By any measure, the retailer has been having a difficult year: In May 2023 Walgreens agreed to a $230 billion settlement with the city of San Francis

Operations 264

Operations Retail Marketing 264

Fabric

NOVEMBER 13, 2023

A headless and modular technology built by e-commerce pioneers and made for modern e-commerce experiences. Request a platform demo today!

eCommerce 130

eCommerce Demo Marketing Technology 130

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

NOVEMBER 13, 2023

The National Retail Federation (NRF) and CNBC have teamed up to launch a new retail sales tracker, the CNBC/ NRF Retail Monitor. The new tracker aims to offer more accurate and timely insights by using actual, real-time debit and credit card purchase data from Affinity Solutions , which compiles data from more than 140 million credit and debit cards and nearly 9 billion transactions annually.

Retail 263

Retail Consumer Channel Marketing 263

Algopix

NOVEMBER 13, 2023

The eCommerce landscape has grown exponentially in recent years, transforming the way small businesses operate and reach their customers. With this growth comes the responsibility of understanding and managing sales tax, a complex and often daunting task for many entrepreneurs. Sales tax compliance in the digital age is not just a legal obligation but a crucial aspect of maintaining a reputable and successful online business.

eCommerce 120

eCommerce Shipping Costs Reference Operations 120

RetailDive

NOVEMBER 13, 2023

Independent businesses offer a better customer experience and more unique merchandise than their larger counterparts, a new survey found.

Customer Experience 133

Customer Experience Customer 133

365 Retail

NOVEMBER 13, 2023

Dr. Martens plc has announced the appointment of Giles Wilson as the Chief Financial Officer (CFO), set to take up his role in 2024. Giles Wilson, an accomplished CFO, transitions to Dr. Martens from William Grant & Sons Limited, a leading global spirits company with prestigious brands like Glenfiddich Scotch Whisky, The Balvenie Whisky, and Hendrick’s Gin under its belt.

Events 104

Events Management Marketing Retail 104

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

RetailDive

NOVEMBER 13, 2023

Operating expenses dropped 38.5% in Q3 and the company's new CEO Jeff Yurcisin told Retail Dive that reining in marketing spend is the right long-term decision.

Customer 114

Customer Operations Marketing Retail 114

Omnisend

NOVEMBER 13, 2023

Reading Time: 13 minutes It’s a common belief that displaying an email address on an ecommerce site is sufficient for customer communication. Many often question the significance of featuring an ‘extra’ contact form. However, this perspective overlooks the unique benefits that contact forms provide. A contact form ensures that customer inquiries are consistent and easy to manage.

Payment Services 88

Payment Services eCommerce WooCommerce Document 88

RetailDive

NOVEMBER 13, 2023

The 1,700-square-foot space opened in Chicago’s Fulton Market District and marks the Levi Strauss-owned activewear brand’s sixth location.

Marketing 116

Marketing 116

RIS News

NOVEMBER 13, 2023

The inaugural Retail Sustainability Awards, presented by Retail Leader and RIS News, recognize the innovators and change makers who have made sustainability an integral part of how they do business.

Retail 99

Retail Presentation 99

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailDive

NOVEMBER 13, 2023

Discover strategies to protect your revenue and optimize how your departments work together in this guide to scaling operations and embracing automation for a more profitable year-end.

eCommerce 105

eCommerce Operations 105

Practical eCommerce

NOVEMBER 13, 2023

Shopify's latest Editions rundown included 100 new platform features. Our correspondent chooses his top six. The post Top Shopify Updates in Editions Summer ’23 appeared first on Practical Ecommerce.

Shopify 94

Shopify eCommerce 94

RetailDive

NOVEMBER 13, 2023

Anagram entered Chapter 11 amid uncertainty around its supply contract with the retailer, which is its corporate parent and largest customer.

Supplies 119

Supplies Customer Retail 119

Practical eCommerce

NOVEMBER 13, 2023

This week: composable commerce, AI-powered shopping, open banking, tax compliance, cross-border logistics, holiday shopping promotions, more. The post Ecommerce Product Releases: Nov. 13, 2023 appeared first on Practical Ecommerce.

eCommerce 93

eCommerce Banking 93

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailDive

NOVEMBER 13, 2023

Sellers met the now-reopened program's delivery estimate requirement more than 95% of the time in 2018, per the agency's lawsuit. Amazon said that claim is misleading.

Fulfillment 103

Fulfillment 103

RetailWire

NOVEMBER 13, 2023

Tyson Foods presented a slightly gloomy forecast for the next fiscal year, predicting revenue below Wall Street's projections.

Presentation 106

Presentation 106

RetailDive

NOVEMBER 13, 2023

Shein’s “Home for the Holidays” in-store experience demonstrates a deepening relationship with another fast-fashion retailer.

Fashion 115

Fashion Retail 115

RIS News

NOVEMBER 13, 2023

The retailers continue to invest in retail technology to modernize their enterprises as they look to gain real-time visibility, streamline operations, and enhance the consumer experience.

Supplies 89

Supplies Operations Technology Consumer 89

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

NOVEMBER 13, 2023

The three companies will operate as separate brands under one banner, “Showroom,” which will continue to seek out additional acquisitions.

Operations 105

Operations 105

RIS News

NOVEMBER 13, 2023

Amazon is known for its extensive delivery networks. In a recent blog post, the retail giant sheds light on the processes fueling these capabilities, the team members keeping orders flowing, and the technologies underpinning it all.

Fulfillment 87

Fulfillment Blog Technology Retail 87

RetailDive

NOVEMBER 13, 2023

If managers and associates aren’t connected, the retail experience simply doesn’t work anymore.

Technology 114

Technology Retail Management 114

Forrester eCommerce

NOVEMBER 13, 2023

Generative AI, as it stands today, is a minimally viable solution for frontline marketers. But that’s going to change. Generative AI will revolutionize frontline B2B marketing, offering both opportunities and threats to the status quo. Forrester forecasts that automation and AI overall will replace 4.9% of US jobs by 2030.

B2B 89

B2B Marketing 89

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce