Wed.Feb 01, 2023

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A New Year Demands A New Digital Measurement Framework

Forrester eCommerce

There’s something about entering a new year. Unbridled optimism, renewed hopes, and general positivity about having a fresh start are typical emotions. But 2023 is not like any other year.

Other 262
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Judge Rules that Amazon Illegally Threatened Organizing Workers at Two Warehouses

Retail TouchPoints

A judge with the National Labor Relations Board (NLRB) ruled that Amazon illegally threatened to withhold raises and bene f its from workers at two New York City warehouses if they voted to form a union. Administrative Law Judge Benjamin Green’s ruling concerns JFK8, which successfully unionized in April 2022, and LDJ5, which rejected its own union campaign in May 2022.

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The Keys to Effective Digital Product Management

Forrester eCommerce

If you’re in product management, your skills are needed today! According to Glassdoor, the number of product manager job openings has increased 135% over the past five years, with up to 17,000 available job openings on the site today.

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Canada Goose, Net-a-Porter Aim to Extend Product Life with New Resale, Repair Programs

Retail TouchPoints

Premium brands Canada Goose and YOOX Net-a-Porter Group have both rolled out new programs to showcase the quality of their products and reduce waste as part of ongoing sustainability initiatives. Canada Goose has launched a resale program powered by Trove. YOOX Net-a-Porter, which launched its own resale program in fall 2021, has now partnered with The Seam to offer its customers repair and alteration services as well.

Jewelry 272
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Three Personalization Mantras To Help You Survive A Data Deprecation World

Forrester eCommerce

In this corner … consumers and privacy concerns. And in the other corner … companies prioritizing personalization in their business objectives. Who will win this fight of opposing forces? For too long, companies (and particularly marketers) have tried to drive efficient customer acquisition with “personalized” experiences and by hyper-targeting individuals.

Consumer 195
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How Daniel’s Jewelers Designs Stores and Shopper Experiences for Hispanic Consumers

Retail TouchPoints

Joseph Sherwood founded Daniel’s Jewelers in 1948 to make jewelry more accessible for all families. Over the years the retailer has carved a unique space in the Hispanic market thanks to its unique approach to financing, in-store services and merchandising. This has allowed the company to establish a unique value proposition that speaks to the Hispanic community, which is 62 million people strong and accounts for 19% of the U.S. population.

Jewelry 210

More Trending

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Gen Z is Hyperconscious of Greenwashing in Retail — Defining ‘True’ Sustainability for a Young Demographic

Retail TouchPoints

Gen Z has been shaped by a number of factors, including the COVID-19 pandemic and the economic downturn that followed. While sustainability and climate change were already topics of conversation, the pandemic put them into overdrive with more people thinking about where, how and why they purchase the consumer goods they use. As true digital natives, Gen Z has proven to be more sophisticated, critical consumers of media than any generation before them.

Retail 202
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Turn To Leading European Skill Clusters To Plug Digital Skill Gaps

Forrester eCommerce

Forrester has evaluated 50 European metropolitan regions to help business and technology leaders plug their digital skill gaps.

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Retailers Raise $384,000 for Vulnerable Children at Pre-NRF Event

Retail TouchPoints

On Jan. 14, 2023 — the day before the NRF Big Show kicked off — more than 220 retail executives gathered at Microsoft’s New York headquarters for a good cause at the RetailROI (Retail Orphan Initiative) SuperSaturday event. Bringing together top retail and technology executives, the day featured business content and networking, but the ultimate aim was raising funds and creating solutions to help orphans around the globe as well as children in the foster system.

Events 162
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23 Black-Owned Businesses to Support in 2023

Smile.io

If you’re wondering how to be an ally for the Black community this February, shopping from Black-owned businesses is a great place to start. Not only are you supporting a small business owner’s dream, but by shopping from Black-owned stores you are directly and sustainably supporting a community of entrepreneurs. According to an article from US News , the number of Black small-business owners was 28% higher in the third quarter of 2021 than it was pre-pandemic.This is a step in the

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Many brands are ‘reluctant buyers’ of ads on retail media networks, study shows

RetailDive

The majority of marketers surveyed by the Association of National Advertisers use at least five retail media networks, but some have concerns.

Retail 114
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Switching POS Systems – Signs It’s Time for A New POS and How to Find the Right Solution

Korona

The purpose of POS software is to run your store smoothly, not create endless headaches. If you’re reading this article, perhaps you’ve dealt with some of this from your current point of sale solution. And maybe you’re thinking about switching POS systems. Purchasing a new point of sale system for your business must be a decision made carefully. What features do you currently lack in your POS software?

POS 52
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Kohl’s lays off 60 at corporate headquarters

RetailDive

Many of the affected employees worked in the marketing or merchandising departments, a company spokesperson confirmed.

Marketing 124
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Black-owned businesses upbeat despite funding challenges

RetailWire

Forty-four percent of Black-owned businesses struggle to find funding and 78 percent say it is difficult to find customers who are not Black, according to a new study by Shopify. On a positive note, 68 percent of Black-owned businesses are optimistic about their growth prospects.

Shopify 52
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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9 emerging DTC brands to watch in 2023

RetailDive

From makeup and skincare to tinned fish and running shoes, these are the brands that stand out in an increasingly crowded retail environment.

Retail 107
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Trucking companies see freight demand rebounding in 2H 2023

RetailWire

Trucking companies expect freight volumes to pick up in the second half of the year as customers use the first six months to work through excess inventory. “The general consensus, almost unanimous, from customers that have given us feedback about their inventories has been that by the time they get through the spring, things are caught up,” said David Jackson, president and CEO of Knight-Swift Transportation Holdings.

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Magic Spoon expands retail launch to 6,800 stores

RetailDive

The cereal brand, which was only available online until last summer, will be sold at Walmart, Kroger and Albertsons, as well as more Target locations.

Retail 102
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NLRB judge finds Amazon discriminated against union organizers

RetailWire

A judge for the National Labor Relations Board found that Amazon.com discriminated against union organizers at a warehouse in Staten Island. The company, the judge found, also illegally threatened to withhold pay raises and additional benefits from workers during a collective bargaining agreement period. Amazon disputes the findings.

Article 52
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Nike sues Lululemon over shoe manufacturing patents

RetailDive

The Canadian apparel brand is known for its performance fabrics and released its first footwear designs less than a year ago.

Apparel 110
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Set Your Data Free With Web3

Digital Doughnut

In the first of our series of pieces looking at the top digital trends of 2023, lead web developer, Craig Wheatley, discusses what the current state of owning our own data is and how Web3 is revolutionising how it can be used for your benefit.

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Ikea partners with Annie Leibovitz for Life at Home Report project

RetailDive

The famous photographer, which the retailer has named its artist in residence, will take portraits of people inside their homes all over the world.

Retail 87
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SaaS: All-Inclusive Insights & Business Benefits!

Digital Doughnut

Explore the SaaS architecture and gather insights on the functioning of SaaS apps and their business benefits.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Nike, Tiffany announce collaboration

RetailDive

The big-name partnership drew a host of disappointed comments online, specifically around the Air Force 1.

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Nike and Tiffany team up on new sneaker

RetailWire

Nike has created a sneaker with a “Tiffany Blue Swoosh” on the side. The sneakers, which feature a sterling silver plate, are intended to attract younger, affluent consumers to the luxury jeweler’s stores.

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Reporter’s Notebook: The New Orleans menswear shop that brought Zegna to America

RetailDive

Trends may come and trends may go, but as long as men wear clothing, century-old Rubensteins will be in business.

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Peloton CEO says ‘epic comeback’ is in the making

RetailWire

Peloton lost less money in the second quarter than expected by analysts and the majority of its sales came from higher profit subscriptions. “If you’ve been wondering whether or not Peloton can make an epic comeback, this quarter’s results show the changes we’re making are working,” said Peloton CEO Barry McCarthy.

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Retail's Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Bring your own logic into Experience OS

Dynamic Yield

Leverage your own in-house expertise alongside Dynamic Yield's advanced recommendation and personalization capabilities. The post Bring your own logic into Experience OS appeared first on Dynamic Yield.

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Hokas are hot

RetailWire

Hoka began in 2009 as a highly cushioned running shoe for marathoners. Today, its popularity is growing among other runners, hikers and weightlifters. “This is the antithesis of minimalist sneakers. It’s the maximum amount of comfort,” said John Fisher, former CEO of Saucony. “They take comfort and they translate it to the greatest depth of midsole and outsole on the market.

Other 40
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Record-Breaking Belief in Personalization Spurs Ongoing Market Maturity

Dynamic Yield

Our fifth annual research report shows prominent process developments made to meet new customer expectations for personalization, even stronger for Dynamic Yield customers. The post Record-Breaking Belief in Personalization Spurs Ongoing Market Maturity appeared first on Dynamic Yield.

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Nike suing Lululemon for patent infringement

RetailWire

Nike claims that Lululemon illegally infringed on three of its patents in the development of its Chargefeel Mid, Chargefeel Low, Blissfeel and Strongfeel shoes. A Lululemon spokesperson said, “Nike’s claims are unjustified, and we look forward to proving our case in court.

Article 40
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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.