Forrester eCommerce

DECEMBER 20, 2023

This blog provides a 2023 year in review of the sales technology market, along with a view on how it will impact 2024.

Technology 446

Technology Blog Marketing Operations 446

Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. stores through an expanded partnership with Affirm. Walmart and Affirm first partnered in 2019 to bring BNPL options to shoppers on its website and app. Indeed, until recently most BNPL offerings were relegated to the digital realm, but stores are widely seen as the next big area of expansion for this increasingly popular financing option.

Toys 302

Toys Electronics Apparel Payments 302

Forrester eCommerce

DECEMBER 20, 2023

Facing regulatory scrutiny, Adobe and Figma backed out of the $20 billion acquisition announced last year. It's too bad because although regulators saw them as competitors, they’re complementary.

Customer Experience 246

Customer Experience Management Customer 246

Retail TouchPoints

DECEMBER 20, 2023

The Federal Trade Commission (FTC) has prohibited Rite Aid from using facial recognition technology in its stores, claiming the retailer failed to implement reasonable security procedures and prevent harm to consumers. The FTC complaint said that from 2012 to 2020, store employees using this technology erroneously accused customers of wrongdoing based on “thousands” of false positive matches with a database of shoplifters and other troublemakers.

Technology 263

Technology Information Consumer Other 263

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

eCommerce

Forrester eCommerce

DECEMBER 20, 2023

I am thrilled to share that I recently published our “Top 10 Infrastructure Trends In 2023“ This is the first of what we are hoping will be a yearly report. I had the opportunity to work with many of my analyst peers to curate this list of today’s top trends.

Operations 246

Operations 246

Retail TouchPoints

DECEMBER 20, 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

Retail 262

Retail Supplies Merchant Services Social Media 262

Retail TouchPoints

DECEMBER 20, 2023

Manhattan’s Fairway Market grocery chain has partnered with Instacart to develop a new convenience-focused service called Fairway Now that will offer delivery of last-minute grocery items and household essentials in as fast as 30 minutes. “Our customers are New Yorkers, and they are savvy, on the move and always looking for smart, convenient ways to shop,” said Perry Blatt, Director of Ecommerce and Business Development for Fairway Market in a statement.

Marketing 260

Marketing Payment Services eCommerce Retail 260

Forrester eCommerce

DECEMBER 20, 2023

We offer insights on US total retail sales, e-commerce sales, offline retail sales, and click-and-collect retail sale for US retailers.

eCommerce 231

eCommerce Retail Customer 231

Retail TouchPoints

DECEMBER 20, 2023

Alibaba Group has given Eddie Wu, already Group CEO and head of the Alibaba Cloud unit, responsibility for its biggest revenue generator, the Taobao and Tmall Group (TTG). Wu is replacing Trudy Dai, one of Alibaba’s original 18 founders, as CEO of TTG, but she will remain with the company to help set up an asset management company. “Eddie’s leadership of both Alibaba Cloud and TTG will ensure total focus on, and significant and sustained investment in, our two core businesses of cloud computing

eCommerce 146

eCommerce Technology Management Retail 146

Forrester eCommerce

DECEMBER 20, 2023

Takeaways from the 2023 Berkeley Business Analytics Summit: Analytics, AI, and Society: Towards a Wiser World?

Events 259

Events Social Media B2B Technology 259

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FastSpring

DECEMBER 20, 2023

As mobile game and app developers gasp for air under a player-gouging 30% duopoly-tax on nearly all mobile game revenue worldwide, Epic Games has emerged as the de facto leader of the gaming community in the fight for open computing on mobile. That said, Epic’s $5B+ in annual revenue, blockbuster titles, and extensive games marketplace makes them an unlikely “little guy” in this fight, as Epic’s needs don’t always represent the needs of most game companies.

Games 156

Games Payments Merchant Services Payment Services 156

Wiser

DECEMBER 20, 2023

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. Data can help identify the promotional strategies that resonated with consumers, the products that flew off the virtual shelves, and the ones that didn’t. With this knowledge, brands and retailers can tailor their future strategies to align with consumer behavior and preferences.

Retail 147

Retail Shipping Costs Leisure Gifts 147

FastSpring

DECEMBER 20, 2023

Google to pay $700 million and make some Play Store changes. The terms of an antitrust settlement between U.S. states and Google were revealed on Monday, December 18, which include a large fund for consumer and state payouts as well as Play Store changes to increase options and flexibility for consumers and app developers. However, some say the penalties and promised changes aren’t enough.

Games 126

Games Download Article Consumer 126

Algopix

DECEMBER 20, 2023

In the expansive landscape of e-commerce, Amazon stands as an unrivaled giant, offering fertile ground for aspiring entrepreneurs to sow the seeds of success. For those eager to venture into the world of selling but constrained by the lack of capital for substantial inventory investments, a myriad of innovative methods exists to facilitate your Amazon selling journey without the encumbrance of physical stock.

Shipping Costs 108

Shipping Costs eCommerce Books Shipping 108

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Retail

RetailWire

DECEMBER 20, 2023

TomTom has announced that it will be partnering with Microsoft to create a fully integrated AI-powered conversational automotive assistant for the global automobile industry.

Automotive 115

Automotive 115

RetailDive

DECEMBER 20, 2023

Retail industry groups are monitoring the situation, which is adding time and costs to the supply chain as shippers seek alternative routes.

Supplies 117

Supplies Retail 117

RIS News

DECEMBER 20, 2023

RIS' 23rd annual look at the industry's best solution providers based on customer satisfaction rankings from retail end users. Where did your trusted partners rank?

Customer 104

Customer Retail 104

Digital Doughnut

DECEMBER 20, 2023

In the ever-expanding digital landscape, the significance of a robust brand identity on social media cannot be overstated. As the gateway to a global audience, social platforms offer unprecedented opportunities for businesses and individuals to connect, engage, and leave a lasting impression. This comprehensive guide delves into the essential steps required to craft and cultivate a compelling brand identity on social media.

Social Media 98

Social Media 98

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RIS News

DECEMBER 20, 2023

Though the holiday rush currently sits at the top of most retailers’ priority lists, there’s another industry-wide event just around the corner: the 2024 NRF Big Show.

Retail 101

Retail Events 101

RetailDive

DECEMBER 20, 2023

“Reebok Impact” is intended to broaden the ways consumers interact with the brand's products, from its apparel to its footwear.

Apparel 109

Apparel Consumer 109

Practical eCommerce

DECEMBER 20, 2023

The founder of Quiet Light, a digital business brokerage, describes steady deal flow in 2023, a return to normal from the frenzied market of 2021. The post Ecommerce Acquisitions Steady in 2023 appeared first on Practical Ecommerce.

eCommerce 95

eCommerce Marketing 95

RetailDive

DECEMBER 20, 2023

In an expanded partnership between the two companies, Walmart is adding a BNPL option to checkout kiosks at most stores.

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117

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payment Services

RetailWire

DECEMBER 20, 2023

General Mills, the multinational manufacturer and marketer of well-known brands like Cheerios and Nature Valley, reduced its yearly sales prediction this Wednesday.

Marketing 95

Marketing 95

RetailDive

DECEMBER 20, 2023

The largest version of the Bull Terrier character yet is joined by an 11-story gingerbread Target for the snowglobe-inspired takeover.

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109

Profitero

DECEMBER 20, 2023

Retail media case study. Profitero's Shelf Intelligent Media drives incremental growth, new buyers and ROAS in a growing, competitive retail media market.

Retail 78

Retail Marketing Omnichannel eCommerce 78

RetailDive

DECEMBER 20, 2023

Jacqueline Barrett, who led consumer strategic marketing at Fenty Beauty, will oversee Patrick Ta’s strategic marketing and communications.

Marketing 104

Marketing Consumer 104

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Discover how retailers are transforming data into actionable insights for growth. By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. From Data to Decisions: Maximizing Retail Potential With AI, authored by Orium, commercetools, and Google Cloud, demonstrates how businesses can unify and activate data across the tech stack to achieve retail excellence and create growt

Retail

RIS News

DECEMBER 20, 2023

McDonald's Corporation announced new growth targets and revealed a strategic partnership to connect the latest cloud technology and apply generative AI solutions across McDonald's restaurants worldwide.

Technology 82

Technology 82

RetailDive

DECEMBER 20, 2023

Former Levi Strauss & Co. executive Karen Riley-Grant is taking on the CMO position as Vuori sets course for massive retail expansion.

Marketing 103

Marketing Retail 103

RIS News

DECEMBER 20, 2023

Rite Aid Corp. is agreeing to proposed Federal Trade Commission (FTC) restrictions on deploying facial recognition technology in its stores.

Technology 86

Technology 86

RetailDive

DECEMBER 20, 2023

The company’s “reckless” use of the technology harmed customers, the FTC said.

Technology 119

Technology Customer 119

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations