Retail TouchPoints

MARCH 16, 2021

Loop Neighborhood , a convenience store chain with 120 locations across California, has partnered with algorithmic customer engagement provider Algonomy to improve its personalized omnichannel customer engagement. Algonomy’s market-leading AI technology enables personalized marketing campaigns with maximum precision and minimal effort.

Omnichannel 152

Omnichannel Customer Experience Technology Channel 152

Retail TouchPoints

DECEMBER 17, 2020

WAIR , an AI-powered personalized fit solution, is designed to help retailers offer more accurate sizing for ecommerce orders. Shoppers can get accurate, personalized size recommendations validated by WAIR body data and AI.

Clothing 260

Clothing Recommendation eCommerce Technology 260

Retail TouchPoints

MAY 1, 2024

Sensory engagement: Engaging multiple senses enhances the overall experience by triggering emotions and memories. Personalization: According to data from Deloitte, 60% of millennials wouldn’t hesitate to share personal information to receive offers and messages in order to suit their personal interests.

Technology 274

Technology Arts Payments Customer Loyalty 274

Retail TouchPoints

MARCH 5, 2024

Sunglass Hut has debuted a new loyalty program for eyewear enthusiasts, while rural retailer Tractor Supply has enhanced its Neighbor’s Club loyalty program to help members earn more rewards more quickly. Enhancements to the Neighbor’s Club program include: New tiers in Tractor Supply Neighbor’s Club loyalty program.

Supplies 242

Supplies Gifts Subscription Other 242

Sailthru

JANUARY 21, 2020

The very first promotional email ever sent resulted in $13 million in sales , long before email personalization was a thing. However, more than 40 years later, email personalization is paramount. And that’s just their name, the lowest-hanging fruit of email personalization that can be achieved by simply pasting {{first_name}}.

Download 78

Download Presentation Information Recommendation 78

RIS News

MARCH 5, 2024

The company recently shared with RIS News that the rewards program, which has received a series of changes over the last several years, and relaunched in 2021 to accommodate changing consumer demands, will now have added benefits and a new, lower ear

Supplies 70

Supplies Consumer 70

Retail TouchPoints

FEBRUARY 28, 2024

Authentic , formerly known as Authentic Brands Group, has partnered with Fast Simon to help enhance merchandising, personalization and search capabilities across its extensive portfolio of brands. The Fast Simon solution is designed to enhance online retailers’ merchandising with smart collections and visual merchandising.

Recommendation 227

Recommendation Online Retail Technology Improvements 227

Retail TouchPoints

MAY 3, 2024

While traditional cash incentives have long been the primary method to drive employee performance, there is a growing recognition of the significant impact of non-cash incentives in boosting motivation, improving retention rates, fostering loyalty and enhancing overall productivity within SMBs.

Improvements 150

Improvements Operations Fulfillment Customer 150

Retail TouchPoints

MAY 2, 2024

Top-up cards generate valuable data on customer spending habits and preferences for the business, allowing brands to personalize marketing campaigns and improve product offerings. The integration of digital gift cards into Starbucks’ broader digital strategy has enhanced customer experiences, driven sales and reinforced brand loyalty.

Customer Retention 215

Customer Retention Payment Services Gifts Marketing 215

Groove

OCTOBER 4, 2023

From intelligent personalization and dynamic content generation to automated segmentation and predictive analytics, AI tools provide invaluable insights and capabilities to streamline workflows, enhance engagement, and maximize conversion rates. GetResponse - Personalized Content Creation ($12.30/mo and the A.I.-Powered

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

Retail TouchPoints

OCTOBER 28, 2020

Retailers that use the Inmar Intelligence returns solution will now be able to provide shoppers in-person return portals at Happy Returns’ 2,600 Return Bars. Prior to the pandemic, 78% of shoppers preferred to return ecommerce items in-person, according to data from Inmar Intelligence.

Improvements 134

Improvements eCommerce Marketing Retail 134

Retail TouchPoints

APRIL 18, 2024

will have dedicated store associates on hand to provide customers with personalized assistance. This represents a significant milestone in our journey, as we strive to enhance accessibility and convenience for our valued customers,” said Sunny Jiang, CEO of Eyebuydirect in a statement.

Technology 251

Technology Customer Retail eCommerce 251

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. Influx of AI and Hyper-Personalization AI and hyper-personalization will be a driving force in B2B ecommerce in 2024.

B2B 241

B2B eCommerce BigCommerce Omnichannel 241

Retail TouchPoints

APRIL 2, 2024

PetSmart has added two new tiers to its renamed loyalty program, Treats Rewards , along with personalized offers, special benefits for members using services like grooming and Doggie Day Camp and additional rewards for charitable donations. In April 2023 PetSmart partnered with Uber Eats for on-demand delivery from more than 1,600 stores.

Gifts 230

Gifts Customer Retail Customer Experience 230

Retail TouchPoints

APRIL 17, 2024

The shift isn’t limited to chatbots; it extends to enhancing product catalogs. Integrating AI models like ChatGPT alongside traditional analytics like Google — or as an enabler for personalization in enterprise search tools like Lucidworks Fusion — offers a window into customer desires.

Social Media 291

Social Media B2C B2B Customer Data 291

Retail TouchPoints

APRIL 9, 2024

These tools will be designed to help reduce the mental workload for agents , allowing them to better focus on personally connecting with customers.

Customer 281

Customer Subscription Customer Experience Technology 281

Retail TouchPoints

APRIL 23, 2024

“Our view of the full shopping journey across the Saks Fifth Avenue digital and physical ecosystem enables meaningful, personalized customer engagement and product discovery, and the Saks Media Network is the next step in leveraging our data-driven insights and industry expertise to enhance the customer experience.”

Retail 246

Retail Customer Data Customer Experience eCommerce 246

Forrester eCommerce

NOVEMBER 29, 2023

Learn how to enhance your company's personalization efforts over the holidays - and well into next year.

Customer 251

Customer Customer Experience B2C Marketing 251

Retail TouchPoints

MARCH 23, 2023

Prada Group and Adobe have entered an enhanced partnership designed to enable real-time personalization and increase revenue by enhancing the luxury retail group’s customer experiences across all digital and physical channels.

Omnichannel 302

Omnichannel Customer Experience Accessories Customer Data 302

Retail TouchPoints

APRIL 24, 2024

Key elements of the store design and shopper journey include: Bright sections near the store’s entrance to spotlight new and exclusive product releases , giving customers a reason to return; The communal try-on area, a distinct zone at the store’s core that allows consumers to connect and experience the inclusivity of sneaker culture ; Sneaker Hub (..)

Omnichannel 255

Omnichannel Accessories Presentation Consumer 255

Retail TouchPoints

DECEMBER 19, 2023

It’s not just about the enhanced visual quality and user interface; we’ve integrated advanced AI and AR capabilities to create a more personalized shopping experience,” explained Khemiri in a statement. So they pivoted and launched an immersive online store instead.

Technology 274

Technology Recommendation Retail Other 274

UpSellIt

APRIL 22, 2024

Spotlight on Upsellit’s “Best Use of Data & Insights” Win Upsellit earned Best Use of Data & Insights for our collaboration with a decade-long client, specifically highlighting campaigns from the past year where we leveraged data to enhance the customer journey.

Comparison Shopping 142

Comparison Shopping Technology Conversion Optimization Recommendation 142

Retail TouchPoints

FEBRUARY 5, 2024

And it makes sense, as retail media networks are fundamentally built to enhance the consumer experience, provide deeper insights and consequently drive improved sales. Second, a larger increase in the need for personalized advertising. It’s like offering everyone the perfect glass slipper instead of one-size-fits-all.

Retail 262

Retail Omnichannel Consumer Channel 262

Retail TouchPoints

DECEMBER 18, 2023

American Freight plans to pilot the new format in additional stores in Q1 2024 before rolling it out nationwide starting in Q3.

Technology 264

Technology Improvements Customer Retail 264

Retail TouchPoints

JANUARY 15, 2024

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. Many companies have long been using AI and machine-learning technologies to enhance their business practices.

Retail 310

Retail Customer Experience Technology Operations 310

Groove

MARCH 4, 2024

Websites crafted strategically can act as a conduit to enhance a user’s experience. Dynamic Search Bar Enhancement Predictive search and auto-complete features are examples of search tools that leverage data analytics for anticipating the behavior of a user. Striking this balance is the key to building brand loyalty with eCommerce.

Web Design 370

Web Design eCommerce Improvements Presentation 370

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

FEBRUARY 5, 2024

Swiftly’s out-of-the-box solutions are designed to help independent operators create mobile and web platforms that include personalized advertising and content, closed-loop reporting and data-driven consumer insights. In today’s competitive landscape, delivering value extends beyond pricing.

Operations 259

Operations Mobile Consumer Retail 259

Retail TouchPoints

MARCH 29, 2024

The announcement was made at the retailer’s inaugural in-person retail media marketing summit, where Melanie Babcock , VP of Orange Apron Media and Monetization, walked supplier partners through customer insights, new retail media product offerings, measurement capabilities and best practices for the upcoming year.

Retail 246

Retail Customer Experience Channel Customer 246

Retail TouchPoints

MARCH 14, 2024

This knowledge will not only facilitate more effective advertising but will also enable personalized messaging that resonates with individual consumers. This approach fosters a win-win scenario where advertisers achieve their desired outcomes and retailers capitalize on increased revenue and enhanced brand positioning.

Retail 294

Retail Omnichannel Consumer Channel 294

Retail TouchPoints

MAY 1, 2024

Shoppers can access the free Dorm Design Services virtually or in person to work with a Dorm Expert who will help with every step of the project, from layout and design direction to order placement and final delivery. “We

Gifts 173

Gifts Technology Customer eCommerce 173

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 332

Retail Customer Experience Technology Customer Data 332

Retail TouchPoints

JANUARY 5, 2024

Personalization is at something of a crossroads. The good news is that such data, while often difficult to collect, actually can provide a more solid foundation for brands’ personalization efforts. Generative AI is the driving force behind advanced personalization, transforming raw data into actionable insights,” said Bond.

Recommendation 298

Recommendation Consumer Information Customer 298

Retail TouchPoints

NOVEMBER 30, 2023

The ParcelLab solution is designed to streamline and personalize post-purchase communications and returns management using data-backed analytics to optimize strategies. Additionally, True Classic has seen a 22.47% increase in order rates and a 34.78% increase in per-email revenue.

Shipping Costs 258

Shipping Costs Shipping Customer Experience Information 258

Retail TouchPoints

JANUARY 2, 2024

For example, Deloitte found that consumers across industries are more willing to pay for additional financial benefits, such as special pricing and personalized experiences. The other two big things are increased flexibility and enhanced services,” Stephens said. That number dropped slightly, to 48% , in 2023.

Consumer 284

Consumer Shipping Costs Customer Retention Information 284

Retail TouchPoints

MARCH 31, 2023

Called “RealService,” the enhanced concierge-style service offers sellers a more personalized experience that is, in part, a bid by the platform to secure more high-value inventory. RealService includes the addition of a dedicated Consignor Concierge team to support sellers through every step of the consignment process.

Social Media 238

Social Media Customer Marketing Channel 238

Retail TouchPoints

JANUARY 14, 2024

Resources will cover a broad spectrum of topics, including optimizing supply chains , creating personalized customer experiences , enhancing security and compliance , scaling operations and futureproofing retail.

Technology 270

Technology Retail Supplies Operations 270