article thumbnail

Building Loyalty via Meaningful Online CX: Advice from Clarks, Frederic Fekkai and Hanna Andersson

Retail TouchPoints

Alex Richardson, Chief Technology and Digital Officer at haircare retailer Frederic Fekkai Brands , noted during the presentation that “Even though we only have about 20 SKUs, we found a lot of customers didn’t know quite which product to use, since you can just walk into Target or Ulta Beauty and look at the shelves of products.

article thumbnail

Devising an Optimal Returns Policy for Your Business

Retail TouchPoints

Add these reputational costs to the potential expense of purchasing and implementing a new software solution, and you have genuine reasons for retailers to think twice before adopting these technologies.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

JD.com launch robotic shop, their first physical store in Europe

365 Retail

With rich experience in retail and cutting-edge logistics technologies that the company has accumulated over the years, we aspire to create an unprecedented shopping format for customers in Europe with better price and service,” said Pass Lei, general manager of ochama, JD Worldwide.

article thumbnail

Finding Dropshipping Companies & Suppliers (Free Directory Updated for 2018)

BigCommerce

Also the fashion industry is seeing nice growth. According to the McKinsey Global Fashion Index , fashion industry sales growth is forecasted to nearly triple between 2016 and 2018 (from 1.5 Collective Fab provides over 6,500 products in fashion and beauty (including women’s clothes, jewelry, shoes, etc.).

article thumbnail

4 Ways Retailers Use Digital Technology to Improve the Brick-and-Mortar Experience

Sailthru

more retail stores will close, with apparel, electronics and home furnishings being hit especially hard. The catch is that consumers favor physical stores that are enhanced by technology. They react accordingly, using Bluetooth Low Energy (BLE) personal area network technology to transmit messages to an app-user passing by.

article thumbnail

John Lewis signs deal with Tesco for warehouse space in online sales push

365 Retail

We will use the Fenny Lock site to fulfil customer orders for fashion, small home furnishing items and technology products.”. The site is four miles from the retailer’s largest distribution hub, which is two million square feet.

article thumbnail

Circular Economy: Reshaping Retail

365 Retail

The realm of retail has undergone considerable changes over the past few decades, with shifts in consumer expectations and technology transforming the industry at a remarkable pace. These are then reused, recycled, or used to produce energy.