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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

On the business side, ticketing systems are changing the customer service game by giving representatives critical user information at the right time, combined with the ability to assign, redistribute and collaborate to solve problems fast with a help-first mentality. With tools like Advocate.ly That’s a winning customer service strategy.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember.

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How Conversational AI Keeps Retailers Running Efficiently and Effectively

Retail TouchPoints

They can engage the live chat function on the site to talk to a salesperson and find out when the shoes might be available. For example, a customer visits your store to shop for a new gaming platform, but the specific item is not available on the shelves.

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How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

Consumer Electronics Returns: The Current State of Affairs The challenge of handling online returns is nothing new, according to Chad Johnson , VP of Consumer Electronics, Digital and Gaming at ESW. Impacted Supply Chains Managing returns doesn’t just take up time, resources and money.

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Ecommerce IT Support: 7 Key Services Every Online Retailer Needs

365 Retail

This brings us to an important question: As an online merchant, what key services do you need to stay ahead of the game? Besides integrating a live chat widget on their sites, ecommerce IT support services provide a reliable ecommerce help desk, offering assistance whenever you encounter technical and non-technical issues.

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Kinsta Managed Hosting Review: All Ecommerce Sites on WordPress Should Check Out This Hosting

Ecommerce Platforms

Managed WordPress hosting is a rather new niche area in the hosting world. I typically recommend managed hosting to those new to the hosting (and website) game, but ecommerce is a little different. What Do You Get From Kinsta Managed WordPress Hosting? This comes in the form of ticket and chat support.