RetailDive

JUNE 27, 2025

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Dive Brief: Home textile brand Parachute plans to close a total of 19 stores by the end of this year, according to information the company shared with Retail Dive.

Payment Services 64

Payment Services Webinar eCommerce Merchant Services 64

Ecommerce Platforms

JULY 7, 2025

It’s focused on visual merchandising and on-site UX. If you already use Storyblok or Contentful, you can still integrate those with Alokai — but for simpler ecommerce operations, the built-in CMS is often enough. For some, that can be limiting — especially if you’re used to a plug-and-play environment where solutions are pre-built.

Merchant Services 118

Merchant Services Shopify BigCommerce Shipping Costs 118

Omnisend

JUNE 26, 2025

It also helps identify conversion barriers, optimize user experience, and improve the conversion funnel through landing page optimization, and dynamic content. Focus on these essentials: Clear CTA: Tell people exactly what to do, like “Buy now,” “Book your demo,” etc.

Conversion Optimization 78

Conversion Optimization Shopify Multi-channel WooCommerce 78

lateshipment

MAY 20, 2025

Display product summary Provide a product summary with size, color, and other specifications, to give the user clear information regarding their order. Talking about forms, obtain only essential information from the user. This confirms that the information on the site is secure.

eCommerce 130

eCommerce Payment Services Merchant Services Shipping Costs 130

ESW

JANUARY 17, 2025

to ensure shoppers are fully informed of how much they are paying for their order. Order Tracking : Provide real-time, easy-to-access tracking information tailored to international carriers. Product Fit Information : Provide region-specific sizing guides or measurements for apparel and other items. Display all fees (e.g.,

Payment Services 78

Payment Services Shipping Costs Multi-channel Live Chat 78

Omnisend

JUNE 4, 2025

Live chat support assists with purchasing decisions, and cross-selling sections promote glow torches, flashing gloves, pillowcases, and other items. Live chat connects shoppers with store associates, bridging online and physical retail experiences. Store owner responses to every review create an extra personal connection.

Shopify 78

Shopify Shipping Costs Live Chat Payments 78

CPC Strategy

FEBRUARY 19, 2025

Live Chat & DMs: Direct communication channels allow brands to address customer concerns, provide personalized recommendations, and close sales in real-time. Product Detail Pages – Product Detail Pages are used to provide consumers with relevant information about various products in your catalog.

eCommerce 59

eCommerce Merchant Services Social Media Payment Services 59

Omnisend

MAY 12, 2025

Get alternatives with live chat and easy onboarding (e.g., Omnisends product picker pulls in the latest information, such as price and images, straight from your store. Opt for Mailchimp alternatives with strong CRM features and segmentation (e.g., HubSpot, GetResponse). Want faster support and a smoother learning curve?

Shopify 78

Shopify Merchant Services Payments Webinar 78

Ecommerce Platforms

JULY 15, 2025

Plus, all orders come with order tracking details, so you can keep your customers informed. The main issue I have with Gooten is that the lack of a live chat means that I’ve been left occasionally sitting for hours at a time, refreshing my inbox. You also benefit from flexible, “expedited order processing” with Gooten.

Shipping Costs 118

Shipping Costs Fulfillment Shipping WooCommerce 118

Kissmetrics

DECEMBER 5, 2017

To get people interested in learning more about your offer without having to give up personal information or schedule a full-blown call. These ads work just like a live chat on your site but without the need to drive that site traffic in the first place. It should help you get their detailed information as a qualified lead.

Customer 504

Customer Live Chat SEO Information 504

BigCommerce

AUGUST 3, 2017

The part where your customers have to put in their payment information? For starters, use active methods such as live chat to engage with your visitors. See what Original Moxie – another great BigCommerce store – does with their Emollience pre-treatment product: How do I pay? That’s where the maximum friction lies.

eCommerce 836

eCommerce Shipping Costs BigCommerce Payments 836

Kissmetrics

OCTOBER 9, 2017

They’re informed. Live chat is one solution. Next up, you can get some basic budget information. If someone’s budget is “Less than 5k,” for example, the chatbot politely informs them about project minimums. Instead, they’re conducting at least a dozen searches before ever visiting a brand’s website. Image Source.

B2B 546

B2B Marketing Demo Reference 546

Kissmetrics

SEPTEMBER 25, 2017

The best way to test your assumptions is by simply by talking to your customers via emails, calls, live chats or Skype calls. After about a month, check to see if there are any improvements in retention rate, analyze this information and see what you can improve. Why did they leave after trying the paid plans? Anything will do.

Customer 534

Customer Events Improvements Live Chat 534

365 Retail

APRIL 30, 2025

Live chat has become the industry standard. Players should feel well informed at any time, knowing that the customer service has their backs. When AI Isnt Enough The structure of customer service delivery is as important as its availability. And while many casinos offer 24/7 support, not all channels are equal in this equation.

Payment Services 52

Payment Services Customer Payments Games 52

Kissmetrics

OCTOBER 2, 2020

Live chat has quickly become an integral part of customer service in the digital era. When a customer or website visitor has a question, complaint, or needs some other type of assistance, they expect to reach your brand via live chat. Every website needs to have live chat. Automation.

Live Chat 297

Live Chat Omnichannel Recommendation Shopify 297

Prisync

OCTOBER 12, 2017

By knowing that information, you’ll be able to respond all of their pricing moves and promotion activities. Giving detailed product information is one of the things that increase sales. Give a brief information related to their usage. So, you can inform them when the product is available. Offer free shipping!

eCommerce 98

eCommerce Shipping Costs Social Media Payment Services 98

Groove

MARCH 15, 2021

Convenient for both businesses and consumers, eCommerce live chat addresses customer pain points instantly, allows for cross-selling and up-selling opportunities with personalized product recommendations and decreases shopping cart abandonment by answering customer inquiries promptly. Control Who Sees The Chat Box.

Live Chat 243

Live Chat Consumer eCommerce Shopping Carts 243

Ecommerce Platforms

JUNE 1, 2021

If you’re ready to invest in the best live chat apps for Shopify , you’re in the right place. Today, we’re going to be looking at one of the most popular functions for customer experience: live chat. More than 41% of customers now expect to see live chat on a website. Go to top. Integration with your CRM.

Live Chat 197

Live Chat Shopify Multi-channel Omnichannel 197

BigCommerce

SEPTEMBER 28, 2017

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. The SMS + Live Chat + CRM Success Strategy. What is Multi-Channel Ecommerce Customer Service?

Channel 402

Channel Live Chat Multi-channel Customer 402

Ecommerce Platforms

MARCH 28, 2022

Cue, live chat software. Of course, to offer decent chat functionality on your site, you'll need to use the right software. Tidio is a chat solution offering powerful live chat and chatbot tools. Tidio comprises two significant features: Live chat to provide customer support. Tidio’s Live Chat.

Live Chat 211

Live Chat Shipping Costs Article Operations 211

Groove

JULY 2, 2019

Experiment With Live Chat & Chat Bots. Experiment With Live Chat & Chat Bots. Specifically, marketers need to reduce friction and help customers get help and information when they need it. Online chat has transformed the way that businesses address customer needs. Add Clear Incentives.

Shopping Carts 251

Shopping Carts Payments Live Chat Shipping Costs 251

365 Retail

FEBRUARY 24, 2025

Live chat support added to the platform enables instant help to customers who need assistance for an added convenience benefit. Online retailers show up-to-date stock information through which customers can monitor what products are currently accessible.

Shipping Costs 52

Shipping Costs eCommerce Accessories Live Chat 52

BigCommerce

MAY 1, 2018

So the spurious relationships grow much, much faster than real information. In other words: Big data may mean more information, but it also means more false information.”. Ecommerce businesses do have the ability to reach a global market, with access to information that brick and mortar retailers don’t have.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

BigCommerce

SEPTEMBER 6, 2018

After looking at data from 100 medium sized online commerce businesses that use Re:amaze to help customers via email, social media, and live chat in 2017, we found that on average, there was over a 75% increase in average daily customer service volume between the months of October – December compared to the months of January – September.

Payment Services 288

Payment Services Merchant Services Customer Live Chat 288

Kissmetrics

OCTOBER 16, 2020

It’s not uncommon for marketing automation software to include a handful of features typically found in a CRM tool, like live chat or customer support capabilities. With that said, they also offer omnichannel automation, including instant messaging and SMS, live chat, and Facebook. Additional features.

Marketing 363

Marketing Multi-channel Live Chat Social Media 363

Kissmetrics

NOVEMBER 30, 2020

Hubspot’s Service Hub —Best for Free Software and Deals Zendesk —Best for a Complete Support Suite Groove —Best for Small Businesses and Startups TeamSupport —Best for B2B Support LiveAgent —Best for Live Chat Service Salesforce Service Cloud —Best for Remote and On-Site Support Freshdesk —Best for a Streamlined System.

Live Chat 239

Live Chat Customer B2B Management 239

Retail TouchPoints

AUGUST 15, 2023

While it’s always helpful to arm associates and live chat agents with communication guides and tools that will help them deescalate issues and solve problems, automated tools are becoming more common. Instead of an upsell, use post-purchase messaging to provide helpful information about the product that’s coming,” Pfeiffer recommended.

Live Chat 241

Live Chat Merchant Services Recommendation Customer Experience 241

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. While most retailers offer live chat on their websites, only 48% offer live chat in the cart — a critical step in conversion.

Shipping Costs 262

Shipping Costs Improvements Live Chat Omnichannel 262

Kissmetrics

FEBRUARY 1, 2022

It requires long forms for you to sign up or get more information. However, think about how annoying it might be for users to spend a lot of time filling so many fields when all they want is the information or to buy the product fast. What information should they enter? Add a Live Chat to Drive Conversions.

Improvements 245

Improvements Live Chat SEO eCommerce 245

Retail TouchPoints

MAY 27, 2024

Our research found that 63% of online shoppers favor live chat with a human being for online customer service, and 37% of those using it are likely to place an order. Automated live chat (bot) was also very interesting, seeing 52% usage. Make sure your mobile customer experience is optimized.

Customer 285

Customer Live Chat Social Media eCommerce 285

Ecommerce Platforms

NOVEMBER 16, 2020

24/7 live chat + phone. 24/7 live chat. email Mon-Fri, 9am-6pm EST. 24/7 live chat. 24/7 live chat. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone.

3dcart 272

3dcart Volusion eCommerce Platforms BigCommerce 272

Kissmetrics

DECEMBER 16, 2020

That is, making your webinar easy to record and share, the video and audio are high-quality, and there is a range of interactive features like live chat or built-in polls. These types of webinars are great for broader or more complex topics with dense information that is more easily digestible over a series of webinars.

Webinar 340

Webinar Live Chat Events Download 340

Groove

AUGUST 19, 2024

More than just a live chat tool, Gorgias Chat is a comprehensive helpdesk solution that integrates with various eCommerce platforms, helping to streamline your team’s workflow. Gorgias Chat doesn’t just make life easier for your in-house support team— it also improves your customer experience.

Live Chat 195

Live Chat Multi-channel Shopify Demo 195

Kissmetrics

JUNE 24, 2021

This is the area of your Twitter profile where you provide a little — just 160 characters in total — information about your brand or business. They function sort of like a chat room, but are visible to a wider audience due to the use of the hashtag. As far as actually hosting the chat, tools like tchat.io

Social Media 360

Social Media Live Chat Other Events 360

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. A survey conducted by Kayoko found that while consumers love real-time support, they hate the typical live chat experience.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Kissmetrics

NOVEMBER 25, 2020

E-commerce automation options can communicate tracking information automatically. You can also create customer service layers, from self-service to live chat with a customer service agent. After reading all of this information about what e-commerce automation can do for your company, you may be overwhelmed. Conclusion.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Groove

FEBRUARY 16, 2024

Some of the top benefits you can look forward to when you integrate Shopify with HubSpot include: Unified Customer Data: Integrating HubSpot and Shopify ensures that information such as customer purchases, preferences, and interactions are seamlessly synchronized between the two platforms.

Shopify 279

Shopify Live Chat Customer Data Information 279