Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

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Payment Services Shipping Costs Omnichannel Fulfillment 264

Retail TouchPoints

FEBRUARY 9, 2022

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. The number of touch points and level of consistency shoppers expect across all departments and channels is increasing. The Omnichannel Approach.

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RTP blog

DECEMBER 19, 2017

By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time. In one of my first jobs out of journalism school, I worked for a magazine called Giftware Business , then I moved on to Private Label Product News and — fast-forward to the age of digital-only — I eventually landed at Retail TouchPoints (RTP).

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Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

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Retail TouchPoints

JULY 28, 2020

The pandemic has been a punch in the jaw for many of us in retail. The pace and scope of widespread, global change is happening across the board in retail — and it is here to stay. Consumers have had their options severely limited — and the idea of returning to typical social behavior like retail shopping is now fraught with risk.

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Omnisend

DECEMBER 14, 2023

Reading Time: 9 minutes Many marketers believe that multichannel selling is only for big retailers and that small retailers can’t afford it. Selling on multiple channels need not cost a fortune if you do it right. Invest in an SEO-friendly website and optimize your checkout process to make it a profitable sales channel.

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Multichannel Social Media Payment Services Shipping Costs 78

GetElastic

JUNE 7, 2016

Navigating the omnichannel universe is a challenge for many retailers. Whether they started out online or as physical business, knowing which channels to leverage can be tricky. This article explores strategies for building an omnichannel business that makes sense to the reader’s unique business.

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Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. How can a brand master the omnichannel experience? Brands must have seamless integrations between channels and expedited shipping options.

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RTP blog

AUGUST 23, 2019

By Derek O’Carroll, Brightpearl If you Google “buy online pick up in store” (BOPIS), you’ll be struck by how popular in-store pickup has become with consumers — but only with the big box retailers like Macy’s, Old Navy, Kohl’s, JCPenney, Target and Walmart. of total retail spend within the next four years.

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Retail TouchPoints

JANUARY 22, 2021

At the same time, the retailer will expand the footprint of its lingerie and activewear brand Aerie with 50 new storefronts opening in 2021, bringing the total to approximately 400 by year end. He also said the company plans to begin testing livestreaming, with store associates engaging directly with customers through their mobile devices.

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Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. Retailer prepares order for pickup: Retail staff find the items ordered and pack them.

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GetElastic

APRIL 3, 2023

Shoptalk is an annual tradeshow where thousands of retailers come together to discuss the latest trends, technology, and future of retail. Sign up for a free trial Omnichannel Experiences Are Shifting To Unified Commerce The idea of omnichannel experiences is nothing new for retailers.

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Retail TouchPoints

AUGUST 9, 2021

Many companies are accustomed to viewing performance by channel, by store or by product. Today’s customer is omnichannel, mobile, and has begun to lean more heavily than ever on the availability of digital and online shopping options. That needs to change. Are existing customers sticking around? Goldfarb holds an A.B.

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BigCommerce

DECEMBER 13, 2017

Why mobile matters most – 70% of Amazon customers made purchases on Amazon’s mobile site – and how to optimize for it. His name and proposal landed on my desk in the hibernation days between Christmas and New Years, when most Americans and almost all retailers are in the throes of a rest period following the holiday rush. “I

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Definition Merchant Services Multi-channel Books 420

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect.

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RTP blog

AUGUST 2, 2019

Summer marks the start of retailers’ holiday planning season. By July, you’ve likely started campaign and channel planning, and even considered some newer technologies such as Alexa skills or AR/VR. The challenge is unlocking its value by making it scale across channels. By Alyssa Meritt, Contentful Christmas in August?

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ChannelSale

MARCH 13, 2024

Ten top tips to conquer the fulfillment frustrations of the e-commerce sector The new generations, Y & Z to alpha, buy most of the products online and only a few in retail stores. It is the reason there is rapid growth in e-commerce to now be around one-fourth of the retail sales and expected to be over 90 % of it by 2040.

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Wiser

MARCH 14, 2019

We now see plenty of innovation in the realm of retail pop-ups and grocery, with mobile applications, multi-channel commerce, and seasonal stores finding success. Wiser CEO Andy Ballard explored these ideas—and more—behind the power of the store location for Total Retail.

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Multi-channel Retail Omnichannel Games 60

Optimizely

AUGUST 8, 2017

Starting on August 14, attendees will have the opportunity to learn how top business leaders are using technology to drive growth in a tough retail market. Tapping Into The Omni-Channel Nature of Today’s Consumer. Your customers are all omni-channel customers, you just may not realize it yet. We’re here to help.

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Multi-channel lightspeed Channel Customer Retention 210

Kibo

APRIL 26, 2022

Instead, consumers continued shopping in multiple ways using multiple channels, with online sales growth up 14% in 2021 from the previous year. A pivot to omnichannel shopping is also being adopted by consumers. Hybrid online/in-store/mobile shopping journeys are becoming the new normal.

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Payment Services Marketing Multi-channel Mobile 62

Omnisend

MAY 10, 2023

Email gives brands an opportunity to reach customers over a channel they check voluntarily, without being too intrusive. Dotdigital is more of a generic tool that works for all industries, such as retail, travel, finance, non-profit, education, etc. At the same time, emails can also get overwhelming for customers.

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Ecommerce Platforms

JUNE 20, 2023

Plus, you can set up omnichannel selling strategies with point of sale integrations, social media, and more. Plus, you can sell on social media and other channels using the Shopify checkout button. Shopify Review 2023 – Pros, Cons, and User Reviews Shopify POS Review (2023): Is it the Best Point of Sale System & Retail POS?

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Ecommerce Platforms

OCTOBER 4, 2022

For instance, You can add and move products in bulk to publish to multiple sales channels. On top of that, you can also edit product information and synchronize these edits across all your sales channels. Sales Channel Management. Benefit from omnichannel selling by managing multiple sales channels simultaneously.

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Teamwork Retail

MARCH 19, 2019

The retail world has been revolutionized. The way retailers engage with customers has completely changed from what it was less than a decade ago. In marketing, you need to be where the customer is, and retail has become the same way. A retailer must be able to meet their customer needs and sell where they are.

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Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Ecommerce Platforms

MARCH 9, 2022

Wix’s intuitive interface comes packed with exceptional features to explore, including customizable templates to suit a range of industries, an app store for add-ons and plugins, and a mobile-optimized range of excellent themes. Mobile app to manage your store on the move. Social media and multi-channel sales integrations.

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eCommerce Platforms Shipping Costs eCommerce Payment Services 222

GetElastic

JULY 8, 2022

With the death of third-party cookies, retail marketers are forced to revisit how they collect data and lean in on first or zero-party solutions to power personalized shopper experiences. In 2022, mobile and digital advertising will continue to become central to B2B marketing efforts. In fact, it’s mission critical.

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eCommerce B2B Beauty and Health Multi-channel 78

Wiser

SEPTEMBER 12, 2022

Retailers and brands are facing the same challenges. Visual merchandising is the practice of designing and displaying merchandise in a retail setting with the goal of engaging shoppers and boosting sales. That’s certainly true, but with the rise of omnichannel retail, strong visual merchandising must also extend to online channels.

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Multi-channel Electronics Point of Sale Presentation 148

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation.

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Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

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Omnichannel Payment Services Shipping Costs Fulfillment 130

Wiser

MAY 14, 2020

Retailers and brands are facing the same challenges. Visual merchandising is the practice of designing and displaying merchandise in a retail setting with the goal of engaging shoppers and boosting sales. That’s certainly true, but with the rise of omnichannel retail , strong visual merchandising must also extend to online channels.

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Multi-channel Electronics Point of Sale Presentation 158

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February.

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Ecommerce Platforms

APRIL 4, 2022

Square POS is a fantastic POS for retailers, combining inventory tracking with a host of powerful features, like team management and collaboration. Some of the best features of Shopify POS include: Omnichannel sales support: You can sell easily across a range of channels, using solutions like QR codes, and mobile POS performance.

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Korona

JANUARY 5, 2023

Ten years ago, online shopping accounted for less than 6% of retail commerce. After all, studies show that customers are quick to abandon a retailer or purchase if they’re not happy with their checkout experience. . Three out of four shopping carts are abandoned in eCommerce retail. Follow Up Abandoned Carts.

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Payment Services eCommerce Shipping Costs Payments 52

Steve Dennis

JANUARY 9, 2018

2017 was one of the most transformative years for the retail industry that I can remember. Physical retail isn’t dead. Boring retail is. By this time next year roughly 90% of all retail will still be done in physical stores, so please can we shut up already about the “retail apocalypse.”

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Ecommerce Platforms

FEBRUARY 23, 2021

There’s also the option to keep your store secure with multi-layer security and DDoS protection. Wholesale channels. Retailers basically get endless freedom with Magento, but there’s extra demand for coding too. B2B and mobile ecommerce. Omnichannel buying. Mobile shopping. Scalable multi-tenant cloud.

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eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Ecommerce Platforms

NOVEMBER 29, 2021

Shopify has its own POS app, multi-channel selling strategies, with access to eBay and Amazon, and a range of inventory and order management tools. Features include: Dedicated tools for retail and restaurants. Integrations for multi-channel selling. Excellent multi-channel selling opportunities.

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eCommerce Platforms Payment Services eCommerce Shipping Costs 196