Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges.

Omnichannel 179

Omnichannel Payment Services Specialty Retailers Customer Loyalty 179

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Omnichannel 277

Omnichannel eCommerce POS Operations 277

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal. trillion in 2022.

Payment Services 261

Payment Services Merchant Services Payments Point of Sale 261

Retail TouchPoints

FEBRUARY 6, 2023

Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade. Omnichannel” as a reality has proven more elusive. In fact, just 11% of the executives surveyed said they are actually delivering a frictionless omnichannel experience today.

Payment Services 269

Payment Services POS Omnichannel Retail 269

Mi9

APRIL 14, 2021

The health crisis is accelerating the transformation of physical points of sale. Traditional retailers must transform to move closer to the ideal model, i.e. a single channel with physical and digital contact points; and one of the levers, in addition to omnichannel, is the reconfiguration of their store network.

Point of Sale 52

Point of Sale Supplies Management eCommerce 52

Retail TouchPoints

OCTOBER 9, 2023

The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online. Wait, was that here last time?

Supplies 301

Supplies Fulfillment Retail Omnichannel 301

Retail TouchPoints

SEPTEMBER 27, 2023

Shopify’s Point of Sale (POS) will now also be the preferred provider for Faire’s seller and buyer community, enabling more seamless omnichannel sales across both online and offline channels.

B2B 274

B2B Shopify Merchant Services eCommerce 274

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 235

Shipping Costs Improvements Live Chat Retail 235

Ecommerce Platforms

JULY 9, 2022

Support for all kinds of credit card and debit card payments, as well as other payment methods like gift cards. Manage inventory across multiple sales channels and locations. Manage inventory across multiple sales channels and locations. Tracking for cash flow, sales, finance, and product use, as well as other reports.

POS 180

POS Shopify Payment Services Shipping Costs 180

Smile.io

JUNE 16, 2022

That’s a little something called omnichannel commerce. Omnichannel commerce involves selling your products across multiple different channels, which can be both online and offline. The benefits of omnichannel commerce include everything from inventory management to customer loyalty. Next up is starting to sell in person.

eCommerce Platforms 64

eCommerce Platforms Omnichannel Merchant Services POS 64

Retail TouchPoints

AUGUST 29, 2023

Kelley Kurtzman “Customers have a very close relationship with their phone, so for over a decade we’ve worked to stitch together a personalized shopping experience,” said Kelley Kurtzman, Chief Sales Officer at Verizon in an interview with Retail TouchPoints. Our mission is to drive seamless omnichannel experiences.”

Payment Services 245

Payment Services Omnichannel POS Mobile 245

Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. But it’s very difficult to get to any of the other items in the store if the POS is still in a client/server-based silo.

POS 288

POS Omnichannel Webinar Point of Sale 288

Retail TouchPoints

DECEMBER 13, 2022

Now, instead of one or the other, consumers are using both offline and online channels seamlessly within the same buying journey. As research firm McKinsey puts it, “the in-store customer, going forward, will be someone who is hitting all the different channels and touch points that a brand or retailer has.” .

Omnichannel 273

Omnichannel Vend Telecommunications Channel 273

Retail TouchPoints

DECEMBER 13, 2023

You can add to the stickiness of a brand, but also empower others to do good. As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement.

Sporting Goods 289

Sporting Goods Technology Omnichannel Operations 289

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. This ensures that any mobile retail devices, such as mobile POS systems, are continuously remediating any viruses or other potential attack vectors. However, device safety cannot be an afterthought.

POS 267

POS Payment Services Retail Mobile 267

365 Retail

AUGUST 16, 2023

Shiseido Americas discovered that Amperity is the only platform that brings together data from all online and offline touchpoints, including pre-purchase, point-of-sale, and post-purchase customer care to create unified customer profiles. “As To learn how other brands like Shiseido Americas are partnering with Amperity visit [link].

Omnichannel 98

Omnichannel Point of Sale Customer Data Customer Experience 98

Retail TouchPoints

SEPTEMBER 12, 2023

We’ve been able to sell lots and lots and lots of products, to the point that TikTok is quickly becoming one of our larger [points of sale] ,” he shared in an interview with Retail TouchPoints. TikTok also offers direct integrations and connectors with WooCommerce, Salesforce Commerce Cloud, BigCommerce, Magento and others.

Merchant Services 261

Merchant Services Payment Services Multi-channel Shopify 261

Retail TouchPoints

JUNE 15, 2022

For some, food aligns directly with their beliefs; for others, it’s a strong connection to their culture and upbringing. They understand how to make that store have a unique role in the omnichannel experience — something people cannot get online and that compels people to engage with the brands. La Fromagerie, Marylebone, London.

Omnichannel 243

Omnichannel Customer Experience Department Stores Consumer 243

Retail TouchPoints

JULY 25, 2023

The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen. Here are all the other services we have.’ population within five miles of a Walgreens store.

Payment Services 240

Payment Services Operations Omnichannel Fulfillment 240

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co.

Sporting Goods 250

Sporting Goods Payment Services Retail Supplies 250

Ecommerce Platforms

OCTOBER 5, 2018

This W3bstore review assesses not only its omnichannel capabilities but also other it’s ecommerce features that would be critical to online stores. It does not access it’s POS (point of sale) or multi-store back office. The other issue is data reconciliation when things do get out of sync, if only for a few minutes.

eCommerce Platforms 91

eCommerce Platforms Omnichannel Merchant Services Payment Services 91

Retail TouchPoints

APRIL 10, 2023

Digital transformation isn’t easy for any brand, but for Pandora , with its 40 years of history and more than 6,400 points of sale across 100 countries, that effort is particularly complex. The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets.

Jewelry 246

Jewelry Omnichannel Operations Technology 246

Ecommerce Platforms

SEPTEMBER 1, 2022

Finding a Point of Sale system that’s both affordable and feature rich is a crucial task. A Point of Sale system, or POS, is the solution you use to process payments, manage business functionality, and even track insights in a brick-and-mortar environment. Consider investing in ecommerce.

POS 197

POS Payment Services lightspeed Payments 197

Ecommerce Platforms

JUNE 15, 2023

The best POS apps for Shopify are valuable tools for omnichannel retailers. The top Shopify POS apps allow you to synchronize your ecommerce store with the point of sale tools you use in the physical world, such as cash registers and checkout systems. What are the Best POS Apps for Shopify? Further reading ?

POS 104

POS Shopify Payment Services Payments 104

Retail TouchPoints

MARCH 26, 2024

More than 800 AWG member retailer locations already use Instacart, and this extended collaboration aims to simplify access for the other 2,300 member retailer locations to join Instacart’s technology suite. We’re excited about the future and eager to see how this partnership will continue to evolve and benefit our customers.”

Shopping Carts 147

Shopping Carts eCommerce Download Omnichannel 147

iVend

APRIL 20, 2023

The point of sale is the engine room of every store, where the transactional business of retail takes place. It’s also often the only point at which there is any direct engagement with the shopper. Flexibility – the number of checkouts a store needs may increase – say in holiday season, or during sales.

POS 95

POS Mobile Point of Sale Payment Services 95

iVend

JULY 27, 2021

Frictionless checkout – is it the new omnichannel? If you’ve been in retail as many years as I have, you’ll no doubt remember the time that omnichannel solutions first hit the collective consciousness of our industry. Now, more than 10 years on, why do I say that frictionless checkout is the ‘new omnichannel’?

Omnichannel 52

Omnichannel Payment Services POS Shipping Costs 52

Retail TouchPoints

DECEMBER 23, 2021

Omnichannel retailer solution provider GK has launched scanless checkout through GK Go , part of its CLOUD4RETAIL service suite. Additionally, GK Go includes the option to let shoppers opt in for real-time offers and personalization based on preferences, basket content, shopping history, location in the store and other attributes.

Payment Services 253

Payment Services Retail Omnichannel Mobile 253

Ecommerce Platforms

MARCH 5, 2023

Shopkeep (now Lightspeed POS) and Shopify also provide access to a range of tools to help business leaders create omnichannel sales strategies, including site builders and ecommerce capabilities. Shopify POS is all-in-one solution for point of sale software and hardware. The Shopkeep POS software comes from Lightspeed.

POS 104

POS lightspeed Shopify Payment Services 104

Retail TouchPoints

JANUARY 8, 2024

As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss. Some thieves and ORC rings used smash-and-grab methods while other bad actors relied on ecommerce claims fraud and returns abuse.

Recommendation 234

Recommendation Omnichannel Shipping Costs eCommerce 234

Retail TouchPoints

DECEMBER 21, 2023

When this person comes across an ad for a product that interests them — say, a backpack — getting that shopper through checkout as fast as possible is a top priority because as soon as they start moving, the sale is lost. Peter Karpas is CEO of Bold Commerce , the checkout company for leading omnichannel retailers and DTC brands.

Payments 260

Payments Retail Shipping Costs Social Media 260

Retail TouchPoints

AUGUST 20, 2021

Others are adopting omnichannel to make all channels act as one. If a product can’t communicate what it is, where it came from, how it can be used effectively, and how it should be disposed of at the end of its lifecycle, then [the brand] is just missing the point.”

Retail 321

Retail Supplies Webinar Omnichannel 321

iVend

MAY 5, 2023

Learn more about the best retail point of sale. As well as in-store point of sale, a true retail management solution incorporates your online store, customer profiling and loyalty management, promotions, retail data analytics, inventory management, mobile POS, accounting, and links to an ERP back office system.

Management 86

Management Point of Sale POS Retail 86

Ecommerce Platforms

DECEMBER 4, 2017

Have you encountered a chance to move into the world of omnichannel selling? A physical retail hardware store selling a handful of items online reflects that of an omnichannel experience. The same goes for building a website or bringing a mobile point of sale to a trade show or craft fair. Chances are you have.

Channel 344

Channel Omnichannel Clothing WooCommerce 344

Ecommerce Platforms

JUNE 22, 2023

The first thing worth noting is that Vend (now part of the Lightspeed family) is a dedicated Point of Sale solution, or POS service, designed to optimize retail operations. On the other hand, Shopify is an all-in-one commerce platform , offering tools for payment processing, order management, website building and more.

Vend 104

Vend Merchant Services Shopify Payment Services 104

Retail TouchPoints

JULY 7, 2020

Burlington Stores is grappling with its January decision to cut online sales altogether and the coronavirus may be the final blow that shutters JCPenney for good. But others have successfully adapted to their customers’ evolving needs. And contactless is not limited to the point of sale.

Merchant Services 215

Merchant Services Payment Services Payments Small Business Retail 215

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain.

Order Fulfillment 147

Order Fulfillment Retail Omnichannel Fashion 147