Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 274

Sporting Goods Technology Omnichannel Operations 274

Retail TouchPoints

SEPTEMBER 20, 2022

A full two-thirds of marketers in a 2022 survey reported that direct mail was consistently delivering the best ROI of any channel they used. In all likelihood, brands will have to invest in technology or identify a partner to unite and activate their first-party data.

Omnichannel 258

Omnichannel Marketing Social Media Channel 258

Retail Technology Review

NOVEMBER 4, 7400

Companies which collate and analyse customer data, both online and offline, have grown 16% in the past year and are more than twice as likely to significantly exceed business goals and see strong return on investment (32% versus 14%), according to a global survey of 235 organisations with annual revenues of at least $50m.

Customer Data 70

Customer Data Omnichannel Customer Marketing 70

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 98

Technology POS Retail Gifts 98

Retail TouchPoints

JUNE 9, 2023

Retail TouchPoints’ 2023 Store Design & Experience Survey found that store design teams are laser-focused on implementing more creative visual merchandising methods ( 90% ) and using technology more thoughtfully to support in-store engagement ( 63% ).

Omnichannel 285

Omnichannel Technology Customer Retail 285

Retail Technology Review

JANUARY 21, 2020

A recent survey byManhattan Associates Inc. and IHL Group has uncovered a strong correlation between omnichannel fulfilment maturity and margins.

Omnichannel 70

Omnichannel Fulfillment Internet Retail Supplies 70

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Now is not the time to be in analysis paralysis.

Retail 235

Retail eCommerce Technology Social Media 235

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 266

Omnichannel Supplies Technology Consumer 266

Sailthru

MAY 22, 2019

Sailthru is the world’s largest sender of personalized email so you could say we know a thing or two about personalization technology. And there is no personalization without a holistic omnichannel customer profile. That’s why we developed A Marketer’s Guide to Evaluating Personalization Technology. Think about it.

Technology 121

Technology Omnichannel Download Recommendation 121

Retail TouchPoints

OCTOBER 24, 2023

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex.

Retail 266

Retail Supplies Operations Technology 266

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 251

Technology Consumer Mobile Operations 251

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Just last year, in the National Retail Security Survey, retailers reported $112.1 of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022.

Recommendation 218

Recommendation Omnichannel Shipping Costs eCommerce 218

iVend

OCTOBER 16, 2022

iVend Smart Retail Technology iVend’s retail technology helps to engage smart shoppers. All of which presents an opportunity to retailers, to engage consumers more effectively than ever before – but they need smart retail technology to help them meet the needs of these new super-savvy shoppers.

Technology 79

Technology Retail Mobile Channel 79

Retail TouchPoints

DECEMBER 20, 2023

The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels. Additionally, we will see retailers and their RMNs offer distinct opportunities for in-store activation via mobile and in-store technology like digital screens.

Retail 235

Retail Supplies Merchant Services Social Media 235

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. This aligns with our survey results in which organizations dug into a real need to invest in their workforce.”

Operations 244

Operations Improvements Technology Management 244

Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. But while most executives know what they need to do to increase ecommerce profits, many ( 40% of those surveyed) struggle to actually implement the needed changes.

Shipping Costs 285

Shipping Costs eCommerce Retail Merchant Services 285

Retail TouchPoints

FEBRUARY 24, 2023

Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. The same survey shows almost half of consumers have started or increased purchases from a company because they trust it, and 33% have paid a premium for trust. Pre-pandemic, that number was 70%.

Consumer 230

Consumer Social Media Recommendation Apparel 230

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Established store associates are no strangers to the complexities of omnichannel. Assess technology gaps and make better use of what you have.

Omnichannel 266

Omnichannel Consumer Management Technology 266

GetElastic

JUNE 7, 2016

Navigating the omnichannel universe is a challenge for many retailers. This article explores strategies for building an omnichannel business that makes sense to the reader’s unique business. Our Gartner rated e-commerce technology has enabled companies like Virgin Media to transact with customers in new and disruptive ways.

Omnichannel 113

Omnichannel eCommerce Multi-channel eCommerce Technology 113

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 246

Technology Customer Loyalty Omnichannel Consumer 246

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile. Missing Out on Omnichannel Personalization Is No Longer an Option. The time when “omnichannel” was a hot buzzword is long gone. Solution #1: Mobile Passes.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

Retail TouchPoints

JULY 14, 2021

To fully understand current practices, challenges and opportunities, CI&T conducted qualitative interviews and quantitative surveys with 115 executives at big-box retailers and CPG suppliers. Is this flawed in an omnichannel era? Minkow: This is a very complicated problem in an omnichannel era.

Shipping Costs 264

Shipping Costs Omnichannel Channel Recommendation 264

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. RTP: What is the next big trend in developing an omnichannel shopping mall experience?

Omnichannel 293

Omnichannel Department Stores Consumer Banking 293

Retail TouchPoints

JULY 12, 2022

In fact, the vast majority of respondents ( 91% ) to Retail TouchPoints’ second annual Store Design & Experience Benchmark Survey indicated that store design and experiences were “somewhat” or “much more” important to their business strategy. The survey of 150 retail executives uncovered five key priorities: .

Retail 235

Retail Technology Consumer Customer Experience 235

Sailthru

MAY 29, 2019

In the next year, nearly half the retail professionals surveyed by SLI Systems intend to add personalization to their ecommerce efforts. But with so many marketing technology options available, do they know where to begin? And with thousands of marketing technology vendors purporting to help, it’s never been more misunderstood, either.

Technology 68

Technology Marketing Omnichannel Download 68

Retail TouchPoints

JULY 30, 2020

However, uncertainty regarding school openings and remote learning practices is impacting what households are spending thus far, according to the NRF survey. Results from two separate surveys, each collecting feedback from 1,000+ U.S. Technology purchases will get the bulk of attention and dollars.

Merchant Services 252

Merchant Services Apparel Omnichannel Clothing 252

iQmetrix

SEPTEMBER 18, 2020

Omnichannel is the ability to connect with and sell to customers across multiple channels in a consistent and unified way. Now more than ever, omnichannel has become essential. And it can mean a lot of things but, for telecom retailers, it means staying competitive in the future of the industry.

Omnichannel 26

Omnichannel Technology Channel Retail 26

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Remember the old saying: You can’t manage what you don’t measure.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

365 Retail

JUNE 19, 2023

Akeneo , the Product Experience company, today released its 2023 B2C Survey: Product Experience Satisfaction Around the World , an annual mission to understand how consumers make decisions when buying products, how product experiences impact those decisions and what product information is important to them.

Consumer 71

Consumer B2C Merchant Services Omnichannel 71

Retail TouchPoints

OCTOBER 18, 2021

A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation. It requires collaboration across teams, robust technology and a new approach to the two acronyms, CX and EX.

Customer Experience 276

Customer Experience Customer Channel Omnichannel 276

Retail TouchPoints

JULY 18, 2022

Retail TouchPoints partnered with Amazon Web Services on a survey of more than 500 retail and CPG executives to understand: . For our survey respondents, the most significant opportunities existed in packaging, reducing product waste and reducing carbon footprint. They invest in technology to support their CSR goals. .

Technology 210

Technology Fulfillment Consumer Download 210

Retail TouchPoints

JULY 25, 2022

The new BOPIS offering is supported in the stores with an omnichannel pick-and-pack offering from VTEX , which has been providing a range of technology solutions for Victoria’s Secret Chile since October 2020. Prior to this, online orders had been fulfilled from a central distribution center. Improving Store Operations Efficiency.

Fulfillment 195

Fulfillment Shipping Costs Omnichannel Operations 195

365 Retail

DECEMBER 7, 2021

56% of respondents highlighted the importance of physical stores, and the frontline staff working in them, as the ‘face’ of their brands’ omnichannel experience as retailers increasingly need to offer additional services such as pick up/ return in-store and delivery options linking to online channels.

Technology 52

Technology Retail Omnichannel Improvements 52

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. The North Face was the first brand within VF Corp to test mobile POS as a fleet. Marrufo said.

POS 211

POS Mobile Payment Services Technology 211

Retail TouchPoints

OCTOBER 26, 2023

According to a Retail Insight survey of over 1,000 U.S. Using Data and Cognitive Technology to Improve Product Availability The first challenge in gaining an accurate view of on-shelf availability is deciding which data to use. Unfortunately, on-shelf product availability continues to be a key issue within grocery retail.

Customer 225

Customer Operations Improvements Technology 225

RTP blog

APRIL 27, 2018

However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology. The Omnichannel Shift Online retailers are changing how traditional brick-and-mortar retailers are going to market.

Omnichannel 150

Omnichannel Retail Toys Technology 150

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. Our survey data provides that answer from the shopper’s perspective: 60% of U.S.

Retail 259

Retail Books Consumer Social Media 259