iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 105

Technology POS Retail Gifts 105

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a. That’s massive for the Christmas season.

Fulfillment 216

Fulfillment Shipping Costs Omnichannel Operations 216

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 276

Omnichannel Supplies Technology Consumer 276

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 271

Technology Consumer Mobile Operations 271

Retail TouchPoints

OCTOBER 24, 2023

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex.

Retail 282

Retail Supplies Operations Technology 282

Kibo

OCTOBER 8, 2021

Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. According to the survey , 45% of respondents listed customer experience as their number one priority. The importance of omnichannel fulfillment.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Established store associates are no strangers to the complexities of omnichannel. Assess technology gaps and make better use of what you have.

Omnichannel 276

Omnichannel Consumer Management Technology 276

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Just last year, in the National Retail Security Survey, retailers reported $112.1 of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022.

Recommendation 239

Recommendation Omnichannel Shipping Costs eCommerce 239

Retail TouchPoints

JULY 18, 2022

Retail TouchPoints partnered with Amazon Web Services on a survey of more than 500 retail and CPG executives to understand: . For our survey respondents, the most significant opportunities existed in packaging, reducing product waste and reducing carbon footprint. They invest in technology to support their CSR goals. .

Technology 231

Technology Fulfillment Consumer Download 231

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

NOVEMBER 17, 2023

Subsequently, when a customer order is out of stock or delayed, omnichannel retailers are offering product substitution , which refers to suggesting a similar alternative when the specific products customers originally ordered are unavailable. Using substitution tactics, retailers can recalibrate inventory levels.

Shipping Costs 257

Shipping Costs Customer Experience Supplies Improvements 257

Retail TouchPoints

JULY 12, 2022

In fact, the vast majority of respondents ( 91% ) to Retail TouchPoints’ second annual Store Design & Experience Benchmark Survey indicated that store design and experiences were “somewhat” or “much more” important to their business strategy. The survey of 150 retail executives uncovered five key priorities: .

Retail 253

Retail Technology Consumer Customer Experience 253

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. This aligns with our survey results in which organizations dug into a real need to invest in their workforce.”

Operations 264

Operations Improvements Technology Management 264

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Remember the old saying: You can’t manage what you don’t measure.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Retail TouchPoints

JULY 30, 2020

However, uncertainty regarding school openings and remote learning practices is impacting what households are spending thus far, according to the NRF survey. Results from two separate surveys, each collecting feedback from 1,000+ U.S. Technology purchases will get the bulk of attention and dollars.

Merchant Services 264

Merchant Services Apparel Omnichannel Clothing 264

Retail TouchPoints

OCTOBER 26, 2023

According to a Retail Insight survey of over 1,000 U.S. Using Data and Cognitive Technology to Improve Product Availability The first challenge in gaining an accurate view of on-shelf availability is deciding which data to use. Unfortunately, on-shelf product availability continues to be a key issue within grocery retail.

Customer 246

Customer Operations Improvements Technology 246

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.”

Operations 328

Operations Omnichannel Customer Experience Consumer 328

Retail TouchPoints

DECEMBER 31, 2021

Levi’s used an eight-week “boot camp” to train 43 workers with no previous background in data and technology about AI. The brand also created a class for people with basic or outdated data and analytics skills to update their experience, according to reporting in VentureBeat.

Home Furnishings 308

Home Furnishings Retail Shipping Costs Electronics 308

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Retail TouchPoints (RTP): Kantar’s survey revealed that online shopping is the number-one increased behavior worldwide.

Payment Services 289

Payment Services Retail Omnichannel Consumer 289

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. Store Fulfillment Is A Lifeline. 1] With the right store fulfillment technology , brands can keep inventory moving despite slower foot traffic or mandatory closures.

eCommerce 200

eCommerce Operations Fulfillment Customer Loyalty 200

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. RTP: What is the next big trend in developing an omnichannel shopping mall experience?

Omnichannel 303

Omnichannel Department Stores Consumer Banking 303

Retail TouchPoints

JULY 14, 2021

To fully understand current practices, challenges and opportunities, CI&T conducted qualitative interviews and quantitative surveys with 115 executives at big-box retailers and CPG suppliers. Is this flawed in an omnichannel era? Minkow: This is a very complicated problem in an omnichannel era.

Shipping Costs 264

Shipping Costs Omnichannel Channel Recommendation 264

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience? Personalization and omnichannel.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 221

Customer Loyalty Customer Retail Shipping Costs 221

Forrester Omnichannel

MAY 10, 2016

Omnichannel fulfillment services have indubitably piqued the interest of today's retail leaders; nearly one-third of the retail organizations we surveyed already support "buy online, pick up in store" (BOPIS) functionality or have plans to implement the technology by the end of next month. Omnichannel playbook.

Customer 94

Customer Omnichannel Fulfillment Technology 94

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 236

POS Merchant Services Supplies Improvements 236

iVend

OCTOBER 16, 2023

Read more Retailers who understand their customers and use that knowledge to personalize customer engagement benefit on two fronts: Closing the gap – between the online and instore experience, to offer a true omnichannel retail experience. Hiring staff is a real issue, especially in the holiday season – can POS technology help?

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

JANUARY 24, 2022

Insights into data have become more readily available with the advancement of technology. Omnichannel will continue being a top priority for both retailers and shoppers in 2022, which is going to lead to heavy investment on the digital side. Visibility is Paramount, From the Supply Chain to Shopper Habits.

Retail 261

Retail X-cart Omnichannel Supplies 261

Retail TouchPoints

APRIL 26, 2021

That number has since more than doubled, with 17% of recently surveyed shoppers reporting they are “online-only” grocery shoppers. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Mobile Engagement is Mandatory.

Retail 278

Retail Mobile Reference Download 278

Retail TouchPoints

MAY 18, 2021

This group increased their online purchases by nearly 3.5X ( 343% ), according to a new global survey of more than 9,650 consumers in 19 countries conducted by Accenture. They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs.

eCommerce 188

eCommerce Shipping Costs Fulfillment Supplies 188

Kibo

JULY 17, 2020

Enter BOPAC (buy online, pickup curbside) a valuable fulfillment option that has allowed thousands of stores to continue serving customers while practicing social distancing. A recent survey shows that 86% of consumers want local businesses to continue curbside pickup even after the pandemic is over. Deliver A Better BOPAC Experience.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Pivotree Blog

APRIL 6, 2023

Read more about enriched content in our blog: [link] Don’t put all your eggs in one basket – Leverage Omnichannel While you ready your customer-facing channels for Easter, it’s equally important to ensure that these experiences are consistent across touchpoints. Or that approximately 30% of all products ordered online are returned?

Customer 52

Customer Omnichannel Payment Services Fulfillment 52

Retail TouchPoints

JULY 27, 2021

Research from Springboard points to similar results: the company’s latest Retail Consumer Survey indicated that 56% of consumers were “very” or “completely comfortable” visiting brick-and-mortar destinations, a steady increase from the 50% figure in May. Technology-based and digitally native brands have an ecosystem around them.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

RTP blog

MARCH 15, 2017

I’m also looking forward to the session, titled: Tackling Omnichannel Challenges With Technology , which will feature key highlights from the RSM Retailer Omnichannel Survey. The survey reveals that 87% of retailers that have implemented omnichannel strategies have achieved good to significant ROI.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

Pivotree Blog

FEBRUARY 27, 2023

Survey findings show low overall satisfaction with eCommerce platforms as many struggle to adapt to complexities of modern business TORONTO, February 28, 2023 – Pivotree Inc. Supply Chain was a key area of focus in the survey, as companies struggle to upgrade their technology to keep pace with changes brought on by supply chain disruptions.

Supplies 52

Supplies Management eCommerce Platforms Shipping Costs 52

Retail TouchPoints

FEBRUARY 9, 2021

An Astound Commerce survey conducted in May found that 60% of consumers made online purchases weekly or more often since the onset of the pandemic. Elevate your omnichannel strategy. The convenience of an effective omnichannel strategy allows customers to shop how, when and for what they want.

Food and Beverages 304

Food and Beverages Omnichannel Social Media Consumer 304