Retail TouchPoints

SEPTEMBER 20, 2022

A full two-thirds of marketers in a 2022 survey reported that direct mail was consistently delivering the best ROI of any channel they used. Apple’s ad policy changes are already impacting spend on social media and mobile. Then there’s direct mail — the unsung hero of many brands’ multichannel marketing strategies.

Omnichannel 264

Omnichannel Marketing Social Media Channel 264

Retail TouchPoints

DECEMBER 20, 2023

The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels. Additionally, we will see retailers and their RMNs offer distinct opportunities for in-store activation via mobile and in-store technology like digital screens.

Retail 253

Retail Supplies Merchant Services Social Media 253

iVend

OCTOBER 16, 2022

iVend Smart Retail Technology iVend’s retail technology helps to engage smart shoppers. All of which presents an opportunity to retailers, to engage consumers more effectively than ever before – but they need smart retail technology to help them meet the needs of these new super-savvy shoppers.

Technology 91

Technology Retail Mobile Channel 91

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Remember the old saying: You can’t manage what you don’t measure.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile. Missing Out on Omnichannel Personalization Is No Longer an Option. The time when “omnichannel” was a hot buzzword is long gone. Solution #1: Mobile Passes.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. This aligns with our survey results in which organizations dug into a real need to invest in their workforce.”

Operations 264

Operations Improvements Technology Management 264

GetElastic

APRIL 11, 2019

Today, another question is in the mind of entrepreneurs: do they need to create a mobile app for their store? Well, you shouldn’t waste your time and allocate a budget on mobile app development for your online store. In this article, we will list the main trends and benefits your mobile commerce (m-commerce) app should keep up with.

Mobile 147

Mobile eCommerce Merchant Services Payment Services 147

GetElastic

JUNE 7, 2016

Navigating the omnichannel universe is a challenge for many retailers. This article explores strategies for building an omnichannel business that makes sense to the reader’s unique business. Our Gartner rated e-commerce technology has enabled companies like Virgin Media to transact with customers in new and disruptive ways.

Omnichannel 113

Omnichannel eCommerce Multi-channel eCommerce Technology 113

Retail TouchPoints

JULY 25, 2022

The new BOPIS offering is supported in the stores with an omnichannel pick-and-pack offering from VTEX , which has been providing a range of technology solutions for Victoria’s Secret Chile since October 2020. Recognizing this opportunity, Victoria’s Secret Chile is mobilizing and incentivizing its store associates. “We

Fulfillment 216

Fulfillment Shipping Costs Omnichannel Operations 216

RTP blog

APRIL 27, 2018

However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology. The Omnichannel Shift Online retailers are changing how traditional brick-and-mortar retailers are going to market.

Omnichannel 150

Omnichannel Retail Toys Technology 150

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 221

Customer Loyalty Customer Retail Shipping Costs 221

iVend

OCTOBER 16, 2023

Read more Retailers who understand their customers and use that knowledge to personalize customer engagement benefit on two fronts: Closing the gap – between the online and instore experience, to offer a true omnichannel retail experience. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 236

POS Merchant Services Supplies Improvements 236

Retail TouchPoints

APRIL 26, 2021

That number has since more than doubled, with 17% of recently surveyed shoppers reporting they are “online-only” grocery shoppers. This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. Mobile Engagement is Mandatory.

Retail 278

Retail Mobile Reference Download 278

Retail TouchPoints

MARCH 31, 2021

This article examines how application programming interfaces (APIs) and customer identity and access management (CIAM) technologies are assisting retailers in building a more engaging, efficient and profitable future with their online presence. A recent survey by McKinsey & Co. The question is: are retailers ready to handle it?

Customer 317

Customer Reference Fashion Article 317

Retail TouchPoints

NOVEMBER 1, 2021

If it’s not omnichannel, it’s not good enough for them anymore. The metaverse — a convergence of these 3D worlds into a shared virtual experience — is the path that the technology industry is pursuing. Publish Omnichannel Content. The COVID-19 pandemic has made consumers expect much more from retailers. Seeing is Believing.

eCommerce 264

eCommerce Omnichannel Games Shopify 264

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. Something different (Advantage: DTC brands).

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

Retail TouchPoints

JUNE 29, 2020

of shoppers expect more insight into how retailers operate, which is in line with findings from an earlier Scalefast survey. Whether it’s on your mobile phone, your tablet, your computer or your TV screen, it’s a very simple, well-designed page. However, not all habits have changed from before COVID-19: 17%. and Walmart.

Omnichannel 222

Omnichannel Consumer Games Supplies 222

RTP blog

MARCH 15, 2017

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. Blending Online And Offline Nordstrom’s acquisitions further support the importance of omnichannel experiences.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

365 Retail

JANUARY 12, 2024

Flashback to 1994: databases and ERP systems, first commercial websites, mobile phones with colour displays, CD-ROMs, Java as a programming language or the new Windows 95 operating system with a GUI were all highly topical technologies that also kept the companies at EuroCIS busy. And mobile payment by smartphone is also picking up.

Payment Services 62

Payment Services Mobile Payments Banking POS 62

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience? Personalization and omnichannel.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Retail TouchPoints

FEBRUARY 23, 2022

Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences. Technology, operations, fixtures, displays and the overall flow of the store will “have to be thought of together and at the same time.

Fulfillment 284

Fulfillment Vend Operations Technology 284

Sailthru

SEPTEMBER 26, 2018

According to our survey of 1,000 British consumers, email has influenced 30% of millennials to visit a store. Sephora , the top ranking brand on both Indexes, also happens to be an omnichannel champion. Mobile: The Centerpiece of In-Store Personalization. Emails remind you of your points balance and store events.

Mobile 94

Mobile Recommendation Channel Shopping Carts 94

RetailMinded

OCTOBER 27, 2022

With the advent of technology, business owners are now aligning their companies towards changing trends. For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Accept Mobile Payments.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Retail TouchPoints

JUNE 25, 2021

This has expedited the growing appetite for retailers to be technology-enabled organizations. Advancements in consumer technology have also played a role in retailers looking to make the technology of tomorrow happen today. Adoption as a Short- and Long-Term Business Imperative.

Customer 132

Customer Retail Customer Experience Technology 132

Retail TouchPoints

SEPTEMBER 28, 2021

“In our Rise of the Responsible Marketer report, we found that 75% of [consumers surveyed] said brands could do more to ensure the safety of their data. These shifts highlight the growing importance of owned and operated channels like email, retailer’s websites, and their mobile apps,” said Sharma in an interview with Retail TouchPoints.

Consumer 274

Consumer Customer Experience eCommerce Technology 274

Retail TouchPoints

MAY 3, 2021

That number has since more than doubled, with 17% of recently surveyed shoppers reporting they are “online-only” grocery shoppers. This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. Mobile Engagement is Mandatory.

Retail 184

Retail Mobile Reference Download 184

OrderDynamics

NOVEMBER 15, 2018

The True Story of the Relationship Between Omnichannel and Unplanned Purchases. But according to a survey by Creditcards.com , 5 out of 6 people admit to making impulse buys. Omnichannel Gives Birth to Multiple Unplanned Purchases. From the e-commerce site, to mobile, to in-store digital touchpoints. Who is pregnant?

Omnichannel 50

Omnichannel eCommerce Magazine Social Media 50

Sailthru

MARCH 9, 2018

Facebook surveyed 14,700 American consumers to better understand their relationship with brands. Last year, Market Force Information surveyed more than 10,000 consumers and discovered that Nordstorm was America’s favorite fashion retailer. And throughout, IKEA embraces technology to make that it feel cooler.

Mobile 90

Mobile Retail Recommendation Social Media 90

Ecommerce Platforms

MARCH 18, 2022

Not only does it help you to keep track of your interactions with customers, but helpdesk technology can also make your teams more productive and efficient too. HubSpot’s state-of-the-art technology comes with a free CRM built-in, so you can track evolving relationships with customers, and personalize interactions with your clients.

Multi-channel 104

Multi-channel Live Chat Omnichannel Shopify 104

Ecommerce Platforms

MARCH 14, 2023

The digital and mobile software applications available from Evercommerce are specifically well-suited to an environment of digital transformation, where customers are looking for more convenient and tech-first approaches to services and sales. There’s also integrated payment processing and a mobile app for offline jobs.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. A big driver of this connectivity is the mobile device.

Payments 242

Payments Payment Services Customer Experience Social Media 242

Sailthru

JUNE 23, 2023

Millennials have come of age in a time of unprecedented technological growth and economic unrest. Personalized communication is a must, and their affinity for technology helps shape how they shop. Millennials are the first generation whose lives revolve around the near-constant use of their mobile phones.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. Creating a plug-and-play infrastructure enables rapid innovation. return on tangible equity (RoTE) compared to just 15.3%

Customer Experience 284

Customer Experience Technology Customer Retail 284

365 Retail

OCTOBER 1, 2022

One in three Brits would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to employ a fully omnichannel presence. just phone or email), they build an omnichannel presence that ensures no stone is left unturned, so to speak. Don’t forget about GDPR .

Payment Services 73

Payment Services Customer Telecommunications Omnichannel 73