Groove

NOVEMBER 9, 2024

BigCommerce headless setups offer support so that businesses can better navigate the system's complexities, even if they are new to this option. Since you have decoupled systems, this means that you’ll have to manage updates for both portions and need to allow for higher maintenance costs. Let's look at this more closely.

BigCommerce 310

BigCommerce Payment Services eCommerce Shopping Carts 310

Retail TouchPoints

JANUARY 14, 2025

will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer and employee in its 440+ stores across 42 states. Hauff explained that Aptos ONEs cohesive system will offer capabilities that support store operations and guest experience within a single flexible platform.

POS 278

POS Apparel Accessories Mobile 278

Retail TouchPoints

NOVEMBER 27, 2024

The scale and success of these intrusions are, in part, because criminals are increasingly using AI to develop more sophisticated malware, craft more convincing phishing schemes and more accurately pinpoint system loopholes. Retailers must adapt and expand their security capabilities to provide the necessary protection.

Retail 290

Retail Technology Supplies Management 290

Groove

JULY 30, 2024

He holds a BS in Mechanical Engineering from UC Riverside, MBA in International Finance from Middlebury College, and a Certificate from Stanford University in Renewable Energy Systems.

eCommerce 330

eCommerce Shopify Document Travel 330

Retail TouchPoints

OCTOBER 21, 2024

To make the issue worse, this trend shows no sign of slowing down, as fraudsters continue to develop new and innovative methods to exploit retail systems. This deceptive practice takes various forms, each designed to exploit different vulnerabilities in retail systems. Another prevalent method is the abuse of chargeback systems.

Retail 278

Retail Payment Services Technology Payments 278

Retail TouchPoints

JANUARY 9, 2025

Daunt, who also owns his own eponymous bookstore chain in the UK, revealed that he was focused on bringing together the IT and finance systems for both Barnes & Noble and Waterstones. He also said it would be logical to look at an IPO of the consolidated businesses in the future, although much would depend on Elliotts strategy.

Management 334

Management Operations Retail 334

Retail TouchPoints

JANUARY 17, 2025

Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million. As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailers current online pickup and delivery fulfillment systems.

Fulfillment 278

Fulfillment Supplies Technology eCommerce 278

Forrester eCommerce

FEBRUARY 21, 2024

For the last six months, I’ve been deep in the weeds of evaluative research on learning platforms, and it has been eye-opening.

Management 435

Management 435

Groove

OCTOBER 27, 2024

Choosing a platform that offers user-friendly customer portals, quick-to-update order management systems, and advanced pricing models can help to support your expanding organization. Implementing Key B2B Features In the B2B landscape, your customers want access to information—fast.

B2B 329

B2B eCommerce B2C Shipping Costs 329

Retail TouchPoints

NOVEMBER 7, 2024

Supermarket chain Hy-Vee has optimized its distribution and transportation network with the help of three solutions from Manhattan Associates : the solution providers’ Warehouse Management System (WMS), Transportation Management System (TMS) and Demand Forecasting and Inventory Optimization (DFIO) module.

Supplies 295

Supplies Operations Improvements Management 295

Groove

JANUARY 13, 2025

Live Chat Support : By implementing a live chat system, you can bridge the gap between self-service and customer support. Account Management Portals : These portals allow buyers to easily reorder previous purchases, manage shipping addresses, and view transaction histories.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Groove

OCTOBER 30, 2024

The rising demand for online systems to manage inventory, sales, and customer relationships has pushed the growth of B2B eCommerce forward. An increasing number of companies are working in international markets and need straightforward B2B sales systems that make it easy to connect with people around the world.

B2B 287

B2B Payment Services eCommerce B2C 287

Retail TouchPoints

DECEMBER 5, 2024

Your POS system needs to account for that. Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? And a POS system that reflects the modern demands of the job. All the ways they need to serve customers? It’s a lot harder than it sounds.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

FEBRUARY 12, 2025

Think of ASPM as an air traffic control system for software security. Just as air traffic control oversees the safe flow of airplanes in the sky, ASPM ensures the secure flow of data, transactions and system processes in a rapidly changing and increasingly interconnected application ecosystem.

Retail 277

Retail Technology Supplies Operations 277

Retail TouchPoints

FEBRUARY 28, 2025

APIs have become crucial to todays IT systems as they enable different software to communicate with one another. In case you are unaware, UI is another type of software testing that focuses on checking the appearance, functionality and usability of systems. E2E testing is about simulating real-world user experiences.

Retail 191

Retail Customer Experience Point of Sale Operations 191

Retail TouchPoints

NOVEMBER 28, 2024

How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? Payment systems that allow for contactless transactions, curbside pickups and buy online, pick up-in-store (BOPIS) are becoming essential.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Groove

OCTOBER 16, 2024

This system enabled this tennis and pickleball retailer to track, trigger, and segment campaigns and flows for each storefront separately within a single Klaviyo account. However, we quickly realized that conflicts between the native system and the needed custom code would cause data hygiene issues.

BigCommerce 350

BigCommerce Multi-channel eCommerce Platforms Channel 350

Retail TouchPoints

OCTOBER 23, 2024

Technologies such as frictionless checkout systems or ‘Just Walk Out technology’ take a different approach. Implementing RFID technology in retail settings is much more than just adopting a new system; it’s about making a strategic decision to significantly enhance efficiency with minimal risk to consumer privacy.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

NOVEMBER 5, 2024

Familiarity, ease of implementation and legacy system compatibility all mean that very few retailers offer anything beyond usernames and passwords, not even two-factor (2FA) and multi-factor authentication (MFA). Retail lags in authentication modernization, but not because providers aren’t interested in upgrading.

Payment Services 298

Payment Services Customer Customer Retention Retail 298

Retail TouchPoints

JANUARY 10, 2025

In addition to streamlining digital fulfillment and inventory handling, the platform offers seamless integration with order management systems. Since its deployment, the gStore platform has helped the retailer reduce the time needed to execute online orders from PetSmart stores.

Fulfillment 287

Fulfillment Improvements Management Omnichannel 287

Forrester eCommerce

OCTOBER 30, 2023

Recently, the Reserve Bank of India (RBI) has imposed a ban on Bank of Baroda’s mobile banking app – BoB World. But why did this happen, and what can we learn from it? Let us dive into the details. This unsettling issue involved a series of actions which led to fraudulent actions by some of […]

Banking 397

Banking Mobile Technology 397

Retail TouchPoints

NOVEMBER 21, 2024

It’s not enough to effectively manage your inventory as we discussed above – it’s about building resilience in case one part of the system is suddenly shut down. Grover holds a Bachelor of Applied Sciences from the University of Toronto, specializing in Computer Engineering and Communication Systems.

Shipping Costs 274

Shipping Costs Retail Toys Games 274

Retail TouchPoints

MAY 21, 2025

But theres a critical challenge that rarely makes headlines: How do you effectively deploy and manage these AI systems across hundreds or thousands of retail locations? However, this introduces new challenges around managing and updating these systems at scale. How do you ensure system security?

Operations 147

Operations Management Technology Improvements 147

Retail TouchPoints

MARCH 3, 2025

But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems. These groups often infiltrate endpoint devices, including point-of-sale (POS) systems, employee laptops and mobile devices used for customer service.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

DECEMBER 18, 2024

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. The modern take on Clarks’ classic Wallabee design.

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262

Retail TouchPoints

FEBRUARY 17, 2025

Boosting Efficiency for Faster Fulfillment Voice picking transforms the traditional picking process into a hands-free, real-time activity, allowing workers to complete tasks faster than when using paper-based systems or handheld scanners. The worker simply confirms each action verbally, keeping their hands and eyes free to pick the item.

Multichannel 214

Multichannel Fulfillment Shipping Costs Multi-channel 214

Forrester eCommerce

MARCH 11, 2025

Standalone foundation models (with RAG added) can assist with summarization and question and answer tasks – agentic AI systems can go much further they can plan, decide, and act autonomously, orchestrating complex workflows […]

Customer 400

Customer 400

Retail Technology Review

JUNE 16, 2025

As part of a strategic effort to modernise its supply chain, the Spanish division of electrical goods retailer Sonepar Group is working with intralogistics supplier Kardex to implement AutoStore systems at its sites in Valencia and Galicia.

Improvements 70

Improvements Supplies Retail Internet Retail 70

Retail TouchPoints

DECEMBER 12, 2024

In addition to brand advertising, Hy-Vee also will be able to manage its own in-store messaging through Grocery TV’s content management system. The addition of Grocery TV, which will connect Hy-Vee’s screens to The Trade Desk , will enable RedMedia to manage both offsite and in-store campaigns from a unified platform.

Retail 276

Retail Management Technology Omnichannel 276

Retail TouchPoints

NOVEMBER 7, 2024

This evolution in attack techniques is driven by the growing complexity of payment systems and the increasing use of mobile commerce. Payment fraud — such as unauthorized transactions or compromised payment credentials — can result in significant financial loss and reputational damage for ecommerce companies.

Payment Services 278

Payment Services Merchant Services Payments Mobile Payments 278