Remove 2008 Remove Channel Remove Customer Experience Remove Technology
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Seen and Heard at #NRF2024: 5 Trends from the Big Show

Retail TouchPoints

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

Consumers’ ongoing shift to digital channels, and the unpredictability of their purchasing behaviors, is driving retailers to be conservative with their holiday hiring. retailers will add 410,000 seasonal positions this year, which is the lowest number of jobs added in the quarter since 2008.

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5 Ways COVID-19 has Reshaped Consumer Behavior

Retail TouchPoints

For that reason, a seamless, streamlined customer experience will be front and center. Pessimism is higher among millennials and Gen Z due to the 2008 financial crisis, the Euromonitor study finds, but consumers across the board are prioritizing value-added and health-conscious products and services as they economize their spending.

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Why Digital-Native Brands Are Moving In-Store

Optimizely

Last year’s closures even managed to beat the previous record of 6,163 store closings in 2008 — mid-financial crisis. Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. Well, not exactly.

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Is Blockchain the Key to Revolutionising the UK’s Retail Industry?

365 Retail

Blockchain technology, originally conceptualised by the elusive entity Satoshi Nakamoto in 2008, is swiftly moving beyond its initial purpose of powering the cryptocurrency, Bitcoin. However, with blockchain technology, retailers can track and authenticate the origin of products throughout the supply chain.

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Understanding Forrester’s POST Methodology for Building Your Personalization Program

Kibo

A recent research report by Forrester suggests that personalizing digital experiences is a priority for 68% of the survey responders. There are three important questions Forrester points out that need to be addressed: Define what assets and channels you want to personalize so you can focus on those areas.

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6 Things to Know About Ecommerce Consumers in 2023

ESW

Likewise, technology trends are rapidly changing the customer experience, and many legacy brands are struggling to keep up. Younger generations may have seen their parents struggle with credit card debt during the 2008 recession, so they appreciate the transparency of BNPL payments. Ecommerce brands in the U.S.