Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Wednesday: June 06. Break Point: The Reality of US Ecommerce Today. 10:30 AM – 11:00 AM.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

BigCommerce

NOVEMBER 28, 2017

It’s also time to check out what happened at large in the ecommerce industry during Cyber Week 2017. Cyber Week 2017 Trends. That’s why below you’ll find aggregated data across tens of thousands of online brands that shows: Year over year same-store sales and orders data. mobile and iOS v. Selling on Amazon.

BigCommerce 415

BigCommerce Merchant Services Food and Beverages Small Business Retail 415

Wiser

JUNE 23, 2020

Mobile payments and rewards, the drive to provide healthier options, and consumers’ demand for fast service without compromising on quality have affected every type of restaurant. Restaurants like Chipotle, Panera, and Blaze Pizza brought quality ingredients, tech-enabled customer experiences, and hip marketing to the dining public.

Payment Services 78

Payment Services Mobile Payments Channel Marketing 78

Liveintent

OCTOBER 25, 2018

Ecommerce sales had a 17% year-over-year growth in 2017 and accounted for 13% of total retail sales in the United States. Along with selling great products and creating better customer experiences, they can also leverage customer intelligence and innovative technology to stay in the game.

Customer 48

Customer Retail Technology eCommerce 48

PFS

AUGUST 23, 2017

Investment bank Credit Suisse estimates that 8,600 stores will close in 2017, and that one in every four shopping malls will be closed by 2022. Is there a more personalized service you can provide or a uniquely branded experience you can deliver? Know thy customer. Data is everywhere and growing exponentially. Experiment.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Let me give you an example: 2017 has been the year of Facebook Advertising. Community Building, Customer Engagement & CRM. Mobile Optimization. What is customer experience?

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Kissmetrics

MARCH 23, 2018

But there is one realm where you can live in the same relative sphere as Amazon: customer experience. Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

eCommerce Training Academy

MAY 20, 2017

In case you want to attend upcoming eCommerce events, make sure to check out my list of eCommerce Conferences in 2017. In order to achieve long-term success in eCommerce and be able to meet customer expectations both online and offline, you’ll need to turn vendors into partners. Turn Vendors Into Partners. See you next year!

Events 48

Events Books Social Media Accessories 48

BigCommerce

JUNE 27, 2017

An example of this would be adjusting the sequence of product categories to match a customer’s frequently viewed items. Unlike customization, which relies on customer input, personalization is automatic and is based on customer data. are projected to grow sixfold, reaching $117 billion USD annually in 2017.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Optimizely

JANUARY 30, 2018

But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. It then attempted to communicate with, inform and sell to customers across all these channels. If it wasn’t hard, everyone would already be doing it.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

Optimizely

JUNE 28, 2018

retail sales in 2017 coming from online stores. Average order value (AOV) – Tracks the average dollar amount spent each time a customer places an order; calculated by dividing the total number of sales revenue by the total number of order.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

PFS

JULY 14, 2017

At peak trading times, you want to limit expensive calls to backend systems whilst having the ability to deliver intelligent fulfilment through a personalised customer experience. Data: Most retailers have only basic customer data such as contact information and product purchases.

Fulfillment 56

Fulfillment Technology eCommerce Technology Toys 56

BigCommerce

JUNE 5, 2018

Best Customer Experience Design. The best overall ecommerce website design is awarded to sites that succeed in creating a great user experience, branding consistency, mobile responsive and friendly UX, and quick checkout. The customer experience is also a big part of the personalized shopping experience.

eCommerce 420

eCommerce BigCommerce Beauty and Health Customer Experience 420

BigCommerce

OCTOBER 20, 2017

Just by the end of 2017, Forrester expects B2B ecommerce to reach $889 billion and represent 11% of total B2B sales in the U.S. Avoid the Doom Loop and Go Mobile Already! Like B2C, B2B businesses know the importance of offering a multi-channel experience to drive sales. B2B ecommerce will reach $1.2 of all B2B sales in the U.S.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

GetElastic

SEPTEMBER 9, 2019

Facebook may be losing its lustre, with 15 million US users defecting since 2017 — 11 million of them millennials. One of the most popular options, Chatfuel claims 46% of Facebook Messenger chatbots run on its platform, including Levi’s, Adidas and T-Mobile. Secure customer data. Why use your own chatbot.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

BigCommerce

AUGUST 8, 2018

In the United States, for instance, there were approximately 150 million workers in 2016, but only 235,000 data scientists. 15% of the working population for one of the most in-demand fields ( MIT Sloan Management Review , 2017). If you don’t have the right quality or quantity of data, the value of AI is limited. Social media.

eCommerce 231

eCommerce Payment Services Technology Recommendation 231