BigCommerce

FEBRUARY 2, 2018

It’s all part of our work to improve our customer experience as much as we can.”. technology, survival gear, vintage, healthy living, flash tattoos). These awards given out typically to brands like Apple and Google when they show off new, unseen technology and products. Protecting Customer Data.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

Sailthru

NOVEMBER 10, 2017

At least that’s our thinking after Kevin Kwon, head of growth at Spring , and Will Flaherty, head of growth at Rent the Runway , joined Hilary Milnes from Glossy for a fireside chat to discuss their successes in 2017 and plans for 2018. The topics are familiar: customer data, personalization, culture, media mix, and brand partnerships.

Arts 96

Arts Events Technology Subscription 96

Retail TouchPoints

APRIL 2, 2021

It was never meant to be the driving force behind experiences. Instead, analysis and understanding of both structured and unstructured customer data is what’s required if brands want to create extraordinary experiences in a channel-less manner. Having the right technology to power up digital transformation is fundamental.

Retail 149

Retail Specialty Retailers Customer Loyalty Multichannel 149

Kissmetrics

MARCH 2, 2018

Think your marketing technology (MarTech) stack is king? Your customers are dropping out of your funnel. An upgrade to help you better serve customer needs and enable easy onboarding. Like a valley girl without botox, a business in 2018 without a proper stack is showing its true age. Pull yourself out of 2017.

Social Media 206

Social Media Multi-channel Channel SEO 206

Retail TouchPoints

SEPTEMBER 28, 2021

For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. How Policy Complexity Impacts Experience Investments. from region to region. “We

Consumer 256

Consumer Customer Experience eCommerce Technology 256

OrderDynamics

JANUARY 24, 2018

Retail Tech Learnings From NRF 2018. Like before NRF 2018 definitely brought advanced technologies to the forefront. We make it so you can purchase items online and return it in our high-tech store” or “We let you know what styles would best suit your face shape based on facial recognition technology!” Data Analytics?

Multi-channel 57

Multi-channel Retail Channel Definition 57

RTP blog

OCTOBER 18, 2019

By Ally Azzarelli, GSP Retail As the retail landscape continues to evolve, finding innovative ways to enhance the customer experience is key. Frictionless or cashierless shopping helps customers save time while allowing retailers to gather detailed customer data and boost revenue.

Retail 150

Retail Payment Services Payments Mobile 150

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

Consumer 150

Consumer Retail Multi-channel Toys 150

Retail TouchPoints

SEPTEMBER 15, 2020

In addition, new vendors are entering the market with innovative ideas and technologies that can ease the returns process for both the customer and the retailer, as well as improve profitability. “In Based on customer data, intelligent software can trigger actions that save margin or reduce losses for a retailer.

Shipping Costs 179

Shipping Costs Merchant Services eCommerce Shipping 179

GetElastic

JUNE 4, 2019

In 2018 , Amazon Subscribe & Save, Dollar Shave Club, Ipsy, Blue Apron and Birchbox were the five most popular subscription ecommerce sites. According to Zuora CEO Tien Tzuo, subscription-economy companies “live and die” by their ability to serve their customers. They aren’t selling products or services, but experiences.

Subscription 142

Subscription Payments Payment Services eCommerce 142

GetElastic

JANUARY 5, 2023

Brands that have bent to these platform constraints suffer from clunky, disjointed customer experiences, or worse yet, boring cookie-cutter, undifferentiated commerce experiences (is there even a brand here?). As a result, we’ve seen D2C companies try all sorts of strategies to reach customers where they are. went away?

Social Media 78

Social Media Channel Shopify Fulfillment 78

Sailthru

JANUARY 23, 2020

While smartphones weren’t yet making up the majority of ecommerce traffic, they were slowly but surely proliferating every aspect of the customer experience. Last year, Boston Consulting Group and Google found that consumers are 110% more likely to add additional items to their baskets when a shopping experience is highly personalized.

Consumer Electronics 88

Consumer Electronics Clothing Mobile Social Media 88

Sailthru

JUNE 27, 2018

Any marketing leader planning to re-evaluate their multichannel campaign technologies in the next year should be referring to Gartner’s 2018 Magic Quadrant for Multichannel Marketing Hubs. Customer Profile Management. Customer profile management and customer data management are not new needs.

Multichannel 60

Multichannel Merchant Services Technology Channel 60

BigCommerce

JANUARY 23, 2018

Startups focus on marketing, because their technology is covered: Enterprise brands can do this, too. There are 3 pain points that often forces brands to migrate to new technology – and all of them are signals that you should have done it much, much sooner. Your 3 options when it comes to ecommerce technology. I explain how.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

Liveintent

OCTOBER 25, 2018

At least 94 million square feet of retail space was shuttered as of May 2018, and in the first quarter of 2018, mall vacancies reached a six-year high. Along with selling great products and creating better customer experiences, they can also leverage customer intelligence and innovative technology to stay in the game.

Customer 48

Customer Retail Technology eCommerce 48

ROI Revolution

JUNE 27, 2019

IRCE 2019 Day 2 had a lot of great content on AI, personalization, and improving customer experiences. As the CEO & Founder of Framebridge, Susan Tynan has learned tons of lessons on how to deliver great, focused customer experiences. One lesson was that business pressures always conspire against the customer.

Merchant Services 87

Merchant Services Customer Experience Blog Improvements 87

BigCommerce

OCTOBER 20, 2017

personalized customer pricing. It sounds complicated –– and in theory it is –– but the technology enabling B2B businesses to get online fast, streamline backend operations and free up employee time to further grow the business is changing the hearts and minds of diehard outbound B2B sellers. LTL shipping. and recurring bulk shipments.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

ecomdash

JULY 25, 2019

Even though applications using AI in the ecommerce industry is still in its infancy, this new technology has already started to have an impact on brands using it. It is estimated that by 2020, 80% of all customer-to-brand interactions will be over AI. In fact, in 2018, Nike Direct sales accounted for 29% of the company’s global sales.

eCommerce 60

eCommerce Merchant Services Subscription Improvements 60

OrderDynamics

MAY 30, 2019

So, what does a retailer need in order to deal with a return well and achieve this level of customer experience? Retailers need to ensure that they invest in returns management technology. The Store Associates can then reward the right behaviours , based on information easily provided by the centralized customer data.

Shipping Costs 80

Shipping Costs Management Customer Retail 80

Dynamic Action

JANUARY 12, 2018

To succeed in 2018, every retailer should be asking these questions around inventory, returns, marketing , warehousing, pricing and customers. With DynamicAction retail analytics , your team will be able to answer questions like these, as well as understand the interconnection of each data point and decision.

Shipping Costs 80

Shipping Costs Retail Order Fulfillment Fulfillment 80

BigCommerce

SEPTEMBER 6, 2018

This is one of the easiest things to forget during the holidays but if your customers’ experiences mattered during the rest of the year, it’s even more important now. Quick FAQ article insertion and BigCommerce customer data integration in Re :amaze Helpdesk and Live Chat. Set expectations now. Even email.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

GetElastic

SEPTEMBER 9, 2019

Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology. While only 2% of Alexa owners made a voice purchase in 2018, voice is a touchpoint within a broader shopping journey.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

Onilab User Guides

MAY 26, 2020

Is Your M1 Store Poorly-Customized? Subsequent Technological Lapse. As the e-commerce industry is constantly changing, one technology replaces the others, and websites become more convenient for users, it is essential to keep up with the industry development. Subsequent Technological Lapse. SEO Improvements.

Magento 52

Magento Definition Payment Services Merchant Services 52