Retail TouchPoints

OCTOBER 19, 2022

grocery spend, both online and in person) to almost $80 billion in 2020 ( 8% of total spend). Some of these delivery startup companies that were getting huge valuations in 2019 and 2020 are now struggling to stay afloat. Now only 54% of shoppers are buying online, versus 59% in 2020.

Fulfillment 275

Fulfillment Online Retail Channel Retail 275

Retail TouchPoints

JUNE 2, 2021

Delivery volumes and expectations for rapid delivery have consistently grown for years, but 2020’s drastic increase in ecommerce demand could not have been predicted. In 2020, online spending represented 21.3% In 2020, online spending represented 21.3% In fact, in Q3 of 2020 alone, almost $1 in $5 spent was online.

Operations 152

Operations Fulfillment Order Fulfillment Technology 152

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 264

Technology Retail Customer Experience Presentation 264

Retail TouchPoints

OCTOBER 25, 2021

This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages. In addition to enabling sellers to offer fragile or large items they may not previously have been able to sell on Amazon, sellers can now also offer add-on services such as assembly or installation for products they deliver.

Multichannel 302

Multichannel Omnichannel Fulfillment Presentation 302

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

Shipping Costs 234

Shipping Costs Retail Omnichannel Supplies 234

Ecommerce Platforms

MARCH 9, 2020

An online store that employs the dropshipping model uses a third-party supplier to fulfill orders from customers. Whenever you make a sale, the supplier ships the products directly to the customer’s address. First off, there’s an anticipated ecommerce growth rate of about 16% in 2020, according to eMarketer.

Shipping Costs 239

Shipping Costs Merchant Services Shopify Payment Services 239

Retail TouchPoints

JANUARY 2, 2023

Retailers often struggle with the sheer complexity presented by a myriad of contemporary technologies and systems. The weakest links in supply chains are mostly targeted by the attackers, with irreparable impact on business performance and customer experience for the retailers. Fetching useful insights from customer data.

Supplies 314

Supplies Retail Technology Omnichannel 314

Ecommerce Platforms

AUGUST 4, 2020

This is why engaging a reliable fulfillment solution is imperative. So, we've taken an in-depth look at ShipBob and Deliverr, two key players in the ecommerce fulfillment game, to see which is the better option. After careful consideration, ShipBob emerged the all-round winner for the better fulfillment company.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

ESW

AUGUST 3, 2020

leads the way when it comes to subscription service adoption, writes Ben Dalfen , CEO, Ecommerce and Card Not Present, Paysafe. Focus on Customer Experience to Improve Your Odds Adopting a subscription model just so your brand can cash in during the coronavirus won’t work. It’s far from an American phenomenon, however.

Subscription 103

Subscription eCommerce Payment Services Food and Beverages 103

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. There’s no time like the present.

Merchant Services 280

Merchant Services Retail Multi-channel eCommerce 280

Retail TouchPoints

OCTOBER 24, 2023

CPG companies increasingly went the direct-to-consumer route to get closer to customers, but dealing with smaller orders and more returns complicated their logistics processes. By analyzing how newer service offerings impact operations across the entire business, leaders can gain unique insights and find and capture tremendous value.

Retail 262

Retail Supplies Operations Technology 262

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. from 2019 to 2020. billion in 2020 and is expected to soar to $154.3 It grew to $73.16

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

DECEMBER 16, 2020

Gandhi presented results from the Kearney Resilience Stress Test, which has been applied to 45 companies with a combined $500 billion in spend. They had been using location data for market segmentation and customer analysis, but when COVID hit, they expanded to a web-based infrastructure for location intelligence,” said Elliot.

Webinar 278

Webinar Supplies Multichannel Presentation 278

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Your brand is likely already on marketplaces, just not by you and how you want it presented,” said Hinek.

Webinar 258

Webinar Payment Services Shipping Costs Retail 258

Retail TouchPoints

APRIL 6, 2021

A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. In the 2020 State of Returns study from Narvar conducted in September 2020, research shows how conditioned customers are to returns as normal operating procedure — especially with contactless engagement being the new norm.

Customer 163

Customer Retail Customer Experience Omnichannel 163

Kibo

MARCH 29, 2021

This made it difficult to deliver a consistent customer experience (CX). Or to gain a cohesive understanding—or view—of a customer. Inversely, unified commerce is built from the ground up with the customer in mind. Web orders were fulfilled from purpose-built distribution hubs.

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

Retail TouchPoints

SEPTEMBER 21, 2020

By the end of August 2020, Time to Vote announced that more than 700 companies had joined the group, and that the organization was widening its scope to address new obstacles presented by COVID-19. Major retailers that have recently joined Time to Vote include Macy’s , Nike , Steve Madden and Stitch Fix.

Sporting Goods 258

Sporting Goods Retail Department Stores Arts 258

lateshipment

MARCH 9, 2020

Customer engagement is a much-loved term and a cornerstone of most businesses. It’s a ll about communicating with customers when it matters and forging relationships that last. Every business aims to give its customers the best possible customer experience. Benefits of Customer Engagement in the Last Mile.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

Retail TouchPoints

OCTOBER 13, 2020

He and Lindsay Mikos, Director of Omnichannel for the retailer, presented How Walgreens is Redefining Convenience With an Omnichannel Platform on Oct. Now these deliveries are more important than ever before, and we saw Wing deliveries increasing 5X in April over the levels in February 2020,” said Farris. 13 at 3 pm (ET).

Omnichannel 264

Omnichannel Games Presentation Supplies 264

Retail TouchPoints

MAY 5, 2021

The COVID-induced ecommerce boom of 2020 saw online sales climb across almost all categories last year, including some unexpected ones. were down 6% YoY in 2020, according to TrueCar , online used car sellers like Vroom and Carvana achieved record years. The numbers speak for themselves: Online sales of alcohol in the U.S.

Automotive 273

Automotive Food and Beverages eCommerce Consumer 273

Ecommerce Platforms

JUNE 29, 2020

How To Present Your Art. How To Present Your Art. The most important thing you need to pay attention to is the way you present your art in your store. Slow loading websites can hurt the user experience and your search engine rank which is why your product photos need to be optimized for the web. Table of Contents.

Arts 197

Arts Shipping Costs Payment Services Shopify 197

Retail TouchPoints

FEBRUARY 23, 2024

But as populations grow, urban and road congestion presents growing challenges for logistics providers. Navigating Complex Regulatory Frameworks Aside from the challenges in the environment, navigating regulatory requirements in the Americas presents unique barriers. The situation in Central and South America is dramatically different.

Shipping Costs 187

Shipping Costs Supplies Operations Presentation 187

Retail TouchPoints

NOVEMBER 20, 2020

The retailer now offers Virtual Gift Advisors for ecommerce shoppers who are looking for either a curated assortment of gifts or who want to choose a unique and exclusive present for a loved one. The Gift Finder is geared toward shoppers who aren’t quite sure where to start in their search for the perfect present.

Gifts 170

Gifts Presentation Events Books 170

lateshipment

JULY 24, 2020

Major carriers set up temporary fulfillment hubs and took preventive measures like contactless and signatureless deliveries to protect both customers and their employees from getting infected. That number jumped up to 22% of all retail sales in April and May of 2020. Additional surcharges mean higher shipping costs?.

Shipping Costs 200

Shipping Costs Shipping eCommerce Presentation 200

Omnisend

MAY 5, 2021

This provides valuable flexibility to the customer while avoiding steep shipping costs, long delivery times, and the hassle of shipping back returns. BOPIS sales took off in 2020, increasing by 259% as people searched for safe, fast, and convenient ways to receive their orders. So for example, a customer makes an order in your store.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Optimizely

MAY 22, 2020

Activate loyalty data and a dynamic product grid in your next email: show your loyal customers exactly how many points they have left right alongside the products they’ve shown intent around. The brands that can provide a world-class customer experience will start to take leaps and bounds over their competition and those who can’t.

Shopify 195

Shopify Merchant Services eCommerce Events 195

Retail TouchPoints

NOVEMBER 20, 2020

The retailer now offers Virtual Gift Advisors for ecommerce shoppers who are looking for either a curated assortment of gifts or who want to choose a unique and exclusive present for a loved one. The Gift Finder is geared toward shoppers who aren’t quite sure where to start in their search for the perfect present.

Gifts 130

Gifts Presentation Events Books 130

Retail TouchPoints

JANUARY 21, 2021

Necessity forced the National Retail Federation Big Show from the physical world into the virtual one, but its reputation for insightful presentations from retail industry leaders drew a significant “crowd” despite the change of venue. In the first half of 2020, amid COVID’s first wave in the U.S.,

Beauty and Health 211

Beauty and Health Small Business Retail Operations Channel 211

Kibo

JUNE 16, 2022

While it relies on the modern tech stack, composability is a business mindset that applies to all aspects of a business—from product development and customer experience to marketing and fulfillment. According to Gartner in late 2020, “Composable business means creating an organization made from interchangeable building blocks.”

Payment Services 62

Payment Services Shipping Costs Fulfillment Omnichannel 62

Kibo

AUGUST 21, 2020

The creative contactless order fulfillment options that spiked during COVID-19, including Buy Online, Pickup In-Store (BOPIS) and Buy Online, Pickup At Curbside (BOPAC) have allowed retailers to continue to sell to local customers who aren’t ready to venture back into stores. Contactless Order Fulfillment’s Long-Term Value.

Order Fulfillment 62

Order Fulfillment Fulfillment Retail Multichannel 62

Retail TouchPoints

JULY 2, 2021

Following the murder of George Floyd in May 2020, brands and retailers were eager to show solidarity and support. This presents a massive opportunity for marketers to reach consumers earlier in the journey, before they’ve made up their minds on a particular brand. THEME 1: Actualizing Diversity and Inclusivity.

Merchant Services 183

Merchant Services Technology eCommerce Customer Experience 183

GetElastic

APRIL 11, 2023

These platforms were often inflexible and limited in terms of customization, making it difficult for businesses to create unique and engaging shopping experiences for their customers. billion in financing has been obtained for headless commerce in 2020 and 2021 alone. According to a study , over $1.65

Payment Services 147

Payment Services Payments Social Media Mobile 147

lateshipment

FEBRUARY 7, 2020

Your efficiency in the last mile determines your commitment to meet your customers’ on-time delivery expectations and make a positive impact on how they perceive your brand. However, unlike giants like Amazon who own their last-mile logistics , almost all online retailers rely heavily on third-party shipping carriers to fulfill orders.

Shipping Costs 214

Shipping Costs Shipping 3dcart Customer Experience 214

Ecommerce Platforms

APRIL 20, 2020

But, the vast number of web building solutions out there presents a new problem: which is the best website builder on the market? Webflow places a heavy focus on customer experience, with an extensive library of online resources. Site123 might not be the best website builder if creative presentation is essential to you.

Shipping Costs 171

Shipping Costs Payment Services eCommerce BigCommerce 171

Ecommerce Platforms

APRIL 1, 2020

Webflow puts a heavy focus on their customer experience; there are tons of resources for you to use (in fact, over 40 online lessons!). This is a fabulous option if you're a small business owner with web design experience as you can access your website's HTML and CSS code. Webflow's freemium version is very impressive.

Payment Services 160

Payment Services Shipping Costs eCommerce Merchant Services 160

Retail TouchPoints

OCTOBER 28, 2020

Stores created through Shopify Plus increased by 62% between March and April 2020 , and that surge in adoption highlights the speed and ease with which new brands are able to get online. This trend presents a huge opportunity for the smaller ecommerce players.

Shopify 188

Shopify Shipping Costs Multi-channel Operations 188