Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. According to Adobe Analytics, 2020 Cyber Monday alone set a new record for the largest U.S. In 2020, that number topped 50%.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

AUGUST 7, 2020

Consumer Sentiment survey of 1,923 adults, conducted from July 7-12, 2020, uncovered profound changes in behavior that are forecasted to stretch even after quarantining restrictions have loosened. The survey of 809 U.S. Several studies have documented a dramatic shift in spending from physical stores to online.

Consumer 270

Consumer Retail Merchant Services Document 270

Retail TouchPoints

JANUARY 31, 2023

The financial data comes from Edge Ascential, and the customer perception data is sourced from dunnhumby’s annual survey of 10,000 American grocery shoppers conducted in November 2022. “In In 2020 and 2021, the pandemic helped propel and then solidify Amazon as the top grocery retailer over H-E-B, Trader Joe’s and Wegmans.

Omnichannel 273

Omnichannel Consumer Supplies Retail 273

Retail TouchPoints

OCTOBER 28, 2020

The survey, which polled 1,000 U.S. COVID-19’s impact on spending: 54% of consumers are spending less money in 2020 , with more than 20% spending significantly less. of consumers can already say they plan to spend more in 2021 than they did in 2020. consumers in late July (as well as 391.

Consumer 191

Consumer B2C B2B Mobile 191

GetElastic

NOVEMBER 9, 2021

Based on evidence from 2021’s State of Digital Commerce Report, and 2020’s B2B Digital Commerce research, the survey examines digital commerce through the lens of multiple verticals and business models. According to survey results, manufacturing leads the charge in B2B focused digital commerce initiatives. The results are in.

B2C 146

B2C B2B Customer Retention Subscription 146

ChannelAdvisor

NOVEMBER 5, 2021

So we partnered with leading global research firm Dynata to conduct periodic global surveys of online consumers and monitor changing behavior. In May 2020, 38% of shoppers said they planned to shop online more often after the pandemic. Survey Says… appeared first on ChannelAdvisor. What Shoppers Are Thinking.

eCommerce 98

eCommerce Social Media Webinar Consumer 98

ChannelAdvisor

NOVEMBER 5, 2021

So we partnered with leading global research firm Dynata to conduct periodic global surveys of online consumers and monitor changing behavior. In May 2020, 38% of shoppers said they planned to shop online more often after the pandemic. Survey Says… appeared first on ChannelAdvisor. What Shoppers Are Thinking.

eCommerce 98

eCommerce Social Media Webinar Consumer 98

Forrester eCommerce

FEBRUARY 26, 2020

Forrester’s 2019 Services Survey revealed that working with services providers to accelerate transformation is the top transformation action they’re taking this year. Cliché, but true: digital transformation takes more than a village.

Customer 369

Customer 369

Forrester eCommerce

FEBRUARY 24, 2021

In 2020, we surveyed […]. You can stop reading now… Still not convinced? We can measure this. Forrester’s CX Index methodology measures how well a brand’s customer experience strengthens customers’ loyalty.

Customer Experience 517

Customer Experience Customer 517

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Retailers With an Omnichannel Lead Flexed it During Holiday 2020. billion , while the NRF measured 8.3%

Omnichannel 223

Omnichannel Shipping Costs Department Stores Fulfillment 223

Retail TouchPoints

JANUARY 8, 2021

A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items. Prior to the COVID outbreak, two-thirds of shoppers preferred store returns, and only one-third scheduled returns with a shipping company, according to data from Optoro.

Shipping 231

Shipping Consumer eCommerce Management 231

Retail TouchPoints

OCTOBER 5, 2020

The Walmart+ loyalty program has clearly made a major splash: 11% of Americans subscribed within two weeks of its launch, according to a survey by Piplsay. This puts Walmart at more than 30 million subscribers — well below the 150 million Prime members confirmed by Amazon in Q4 2019, but undeniably massive growth in a very short time.

Shipping Costs 200

Shipping Costs Subscription Shipping Customer Loyalty 200

Forrester eCommerce

MARCH 23, 2021

When we launched the most recent Forrester Analytics Business Technographics® Security Survey, it was summer of 2020. We’d been in quarantine for about three months, and firms had long since realized that they needed to digitally transform their businesses (and fast) in order to survive the new normal.

Customer 483

Customer 483

Forrester eCommerce

JULY 13, 2020

The Forrester Analytics Business Technographics® Priorities And Journey COVID-19 Recontact Survey, 2020, fielded in May, confirms what we already knew from our clients: COVID-19 has had a significant impact on Asia Pacific firms’ business and technology priorities.

Technology 432

Technology Webinar Customer 432

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Retail 167

Retail Management Technology Operations 167

Liveintent

JULY 14, 2021

In March of 2021, LiveIntent surveyed more than 200 senior marketing and publishing executives from small to mid-sized companies, with newsletters ranging from 10,000 to over 1 million subscribers. percent of survey respondents use email as a primary way of building deep connections with audiences, while another 34.6

Channel 127

Channel Subscription Consumer Marketing 127

Retail TouchPoints

DECEMBER 7, 2020

However, looking a little deeper and putting them into context along with some of Sensormatic Solutions shopper survey data might provide some welcome light as we travel to the end of the holiday traffic tunnel. Black Friday Weekend vs. Spring 2020. But first, a little recent history. Breaking from the trend was Cyber Monday (Nov.

Shipping 186

Shipping Events Travel Gifts 186

Forrester eCommerce

FEBRUARY 16, 2020

Adobe is the most purchased marketing technology software vendor globally, according to the Forrester Analytics Global Business Technographics® Priorities And Journey Survey, 2019. As the first step, […].

Technology 342

Technology Marketing Customer Experience B2C 342

Forrester eCommerce

APRIL 20, 2022

However, evidence from Forrester’s Q3 2020 US Future Of Work Survey shows that B2B sellers feel fatigued, less engaged, and more frustrated at work compared with other B2B professionals. Sales leaders want to continuously improve sales productivity. This […].

Improvements 332

Improvements B2B Other 332

Forrester eCommerce

SEPTEMBER 9, 2021

To help financial services firms understand where French consumers stand on the financial well-being spectrum, Forrester surveyed 2,592 French online adults in 2020.

Financial Services 318

Financial Services Consumer Customer Experience Customer 318

Forrester eCommerce

MAY 18, 2020

To see how the pandemic was impacting consumer finances and behaviors, we surveyed 1,119 Canadian online adults in April 10–15, 2020 and found that Canadians: Are already feeling the impact of COVID-19 […].

Consumer 451

Consumer Financial Services Customer Loyalty Banking 451

Retail TouchPoints

JUNE 15, 2020

Consumer Pulse Survey conducted during the first week of June. When the Centers for Disease Control and Prevention (CDC) surveyed more than 4,000 U.S. On June 7, eMarketer published its latest forecast for retail sales for the full year of 2020, predicting retail revenues (including auto and fuel) will decline 10.5%

eCommerce 135

eCommerce Consumer Retail Payment Services 135

lateshipment

OCTOBER 16, 2020

According to Deloitte’s 2019 holiday survey , customers planned to spend over 74% of their holiday budget on retail for clothing, home furnishing, gifts, etc. With the Coronavirus pandemic still looming large, Holiday Season 2020 will be similar to the months of March through October than when compared to last year’s holiday season.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

DECEMBER 28, 2021

In May 2020, McKinsey issued a report stating while the COVID-19 pandemic was shaking up small businesses across the board, it was disproportionately affecting minority-owned small businesses. Between March 2019 and June 2020, adoption of touchless payments , which includes contactless cards, mobile wallets and QR codes, increased 150%.

Payment Services 276

Payment Services Small Business Retail Banking Operations 276

Forrester eCommerce

NOVEMBER 25, 2020

We found that, among US online consumers we surveyed in early November: Holiday offers are out there – even if not all consumers are ready. Close to half (45%) of US online adults we surveyed hadn’t started thinking […]. Thanksgiving and Black Friday are upon us, so we asked consumers how they’re thinking about holiday shopping.

Consumer 235

Consumer Retail 235

Forrester eCommerce

DECEMBER 3, 2020

We did this for the 14 industries we cover in our CX Index survey. For all the details, you can check out our new report “How Customer Experience Drives Business Growth, 2020.” We just updated our calculations for how much business growth you can expect from improving CX. But for now, here’s a… Sneak Peek […].

Improvements 370

Improvements Customer Experience Customer 370

Forrester eCommerce

AUGUST 18, 2021

To help financial services firms understand where UK consumers stand on the financial well-being spectrum, Forrester surveyed 2,519 online adults in 2020.

Financial Services 285

Financial Services Consumer Customer Experience Customer 285

Forrester eCommerce

JANUARY 27, 2021

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Financial Services 235

Financial Services Consumer Management Customer 235

Forrester eCommerce

MARCH 23, 2021

In late 2020, Forrester fielded a Business Technographics survey in two key Southeast Asian markets to understand the current state of digital transformation and cloud adoption. This first blog looks at the state of digital transformation in Malaysia.

Blog 334

Blog Marketing 334

RetailWire

DECEMBER 11, 2020

A new survey finds that the average American plans to spend $866 on Christmas this year, down 10 percent from last. The CNBC All-American Economic Survey found that nearly 40 percent plan to spend less this holiday season, and only 11 percent plan to increase their spending.

52

52

Forrester eCommerce

FEBRUARY 22, 2021

This market has undergone a radical transformation in the last 12 months, as our Forrester Analytics Business Technographics® Security Survey, 2020 shows that clients have increased their use of consultants over 2019, by 4 %. They need […].

Marketing 323

Marketing Customer 323

Forrester eCommerce

MAY 11, 2021

In late 2020, we fielded a Forrester Analytics Business Technographics® survey in two key Southeast Asian markets to understand the current state of digital transformation and cloud adoption. This blog post looks at the state of digital transformation (DT) in Indonesia. My previous blog post looked at the state of DT in Malaysia.

Blog 308

Blog Marketing Customer 308

Forrester eCommerce

JUNE 6, 2022

Forrester’s Customer Experience Benchmark Survey, US Consumers, 2022, reveals that CX quality in the US has fallen back to early-2020 levels, reversing gains made in 2021.

Customer Experience 195

Customer Experience Customer Consumer Customer Loyalty 195

FastSpring

AUGUST 7, 2020

PYMNTS surveyed the checkout processes of 266 leading ecommerce sites across 31 countries and 12 segments, focusing on the 41 key features that enhance consumers’ online purchasing experience. The post The PYMNTS Cross-Border Merchant Friction Index 2020 appeared first on FastSpring. How to Utilize the Merchant Friction Index.

Merchant Services 148

Merchant Services B2C B2B Download 148

Forrester eCommerce

SEPTEMBER 11, 2020

Data from the SiriusDecisions 2020 Customer-Facing Roles Survey indicates that the right content makes the difference in the ability of CSMs to meet customer expectations. Just as important: The right content reduces time wasted searching for material, which means B2B organizations are more likely to keep those CSMs around.

Customer 312

Customer B2B 312

Retail TouchPoints

MARCH 26, 2024

Though cookie depreciation has been a looming threat since the original announcement back in 2020, Adtaxi’s 2024 Privacy Survey tells us that 33% of respondents still lack a cookie-replacement strategy. In this scenario, the company adopts an interactive approach, prompting consumers with a survey placed within an ad unit.

Retail 239

Retail Apparel Consumer Clothing 239

TalkingRetail

NOVEMBER 13, 2020

Accenture’s 2020 UK Festive Shopping Survey shows an increase in consumers planning to spend less on festive purchases this year (36%), more than doubling from 13% who planned to spend less in 2019. More than a third of UK consumers plan to spend less this Christmas than they did in 2019, new research reveals. Only 13%.

Consumer 78

Consumer 78