Retail TouchPoints

MARCH 25, 2022

The suit alleges that the app infringes upon features of the Scan & Go technology introduced by Walmart subsidiary Sam’s Club in 2016 and adopted by Walmart in 2018. The company is seeking payment for damages incurred from the alleged copying of its technology, according to media reports. Walmart Apollo, LLC against BJ’s in U.S.

Mobile 293

Mobile Technology Consumer Customer 293

Forrester eCommerce

MAY 12, 2020

For our annual “The Top Retail Technology Investments In 2020” research, we interviewed over 60 retail and brand professionals to understand which technology initiatives they are prioritizing in […].

Retail 456

Retail Technology Customer 456

Retail TouchPoints

DECEMBER 9, 2022

Zebra Technologies has named Chief Product and Solutions Officer Bill Burns as its next CEO and board member, effective March 1, 2023. Burns, a 30-year technology veteran, joined Zebra in 2015 as the company’s SVP of Enterprise Visibility and Mobility, and was promoted to the product and solutions chief role in 2018.

Technology 210

Technology Supplies Mobile Operations 210

Forrester eCommerce

JULY 13, 2020

The Forrester Analytics Business Technographics® Priorities And Journey COVID-19 Recontact Survey, 2020, fielded in May, confirms what we already knew from our clients: COVID-19 has had a significant impact on Asia Pacific firms’ business and technology priorities.

Technology 427

Technology Webinar Customer 427

Forrester eCommerce

DECEMBER 16, 2019

Traditional technologies are no longer addressing the growing needs of modern business, that’s why a massive quantity of tech and telecom vendors, and now a significant amount of enterprises & government agencies are all expanding their investments in Edge Computing for 2020. And why you should do the same.

Technology 414

Technology Customer 414

Retail TouchPoints

DECEMBER 1, 2022

Macy’s customers work with an associate to complete a private body scan with a device equipped with light detection and ranging (LiDAR) technology, which yields anonymized avatars. The retailer has made personalizing the shopper experience a central component of its Polaris growth strategy, which was announced in 2020.

Technology 286

Technology Omnichannel Recommendation Customer 286

Retail TouchPoints

APRIL 9, 2021

is one of the most significant retail technology upgrades. 2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. Even when steps were taken to reopen retail, it was with a vastly different outlook and a dramatically different model from what was needed before the 2020 pandemic hit. Conclusion.

Technology 306

Technology Retail Supplies Sporting Goods 306

Forrester eCommerce

JANUARY 22, 2020

Last week at the NRF 2020 Vision show, I spent a few hours at the immersive Innovation Lab exhibit that showcased over 50 “new-to-market” technologies to transform the customer’s shopping experience.

Technology 286

Technology Consumer Customer Marketing 286

Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. According to Adobe Analytics, 2020 Cyber Monday alone set a new record for the largest U.S. In 2020, that number topped 50%.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Forrester eCommerce

FEBRUARY 27, 2020

As intelligence will transform most verticals, including transportation, smart home, healthcare, and public services, emerging technologies such as 5G, the internet of things (IoT), and edge computing are forming […]. This is a place where the world’s best tech gets unveiled.

Technology 375

Technology Information Customer 375

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. McKinsey, 2020) In recent years, online shopping has grown at a tremendous rate. This is no longer science fiction. Today, it is possible to stimulate all consumer senses online. 74% of U.S. Online sales reached $4.9

Technology 278

Technology Retail Customer Experience Presentation 278

Retail TouchPoints

MARCH 3, 2021

The Planning and Visual Education Partnership (PAVE) has awarded Ielyzaveta Ignatyeva from the Fashion Institute of Technology (FIT) as the 2020 Bergmeyer Scholarship recipient. We extend our appreciation to all of the talented design students from colleges and universities across the U.S.

Fashion 264

Fashion Technology Retail 264

Forrester eCommerce

FEBRUARY 19, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague, Madeline Cyr, and I interviewed experts within Forrester for our series: “Applying 2020 Predictions To Retail.” Madeline Cyr: […].

Retail 345

Retail Technology Information Customer 345

Kissmetrics

SEPTEMBER 13, 2021

Are you one of those people whose eyes glaze over every time they read about crafting the perfect marketing campaign or embracing technologies? Lo and Behold, Reveries of the Connected World” is a documentary detailing how we became so dependent on technology. iHuman” is a technology documentary covering the impact of AI.

Social Media 287

Social Media Technology Marketing Arts 287

Forrester eCommerce

JANUARY 20, 2020

I’ve just returned from NRF 2020. They showed how to deliver real-time Retail, applying technology to win, serve, and retain the most demanding retail customers. There were more than 40,000 attendees and 800 exhibitors from 99 countries.

Retail 221

Retail Supplies Technology Customer 221

MakeWebBetter

MARCH 15, 2021

Keep the party poppers popping for a quintette victory in Deloitte Technology Fast 50 India 2020 Awards… We ranked 28th this year! Yes, we’re the rank-holders again in Deloitte Technology Fast 50 India 2020 Awards – that makes it […]. The post We Ranked at Deloitte Technology Fast 50 India 2020 For The 5th Time In Row!

Technology 134

Technology Events eCommerce 134

Forrester eCommerce

JANUARY 24, 2019

Growth in China’s technology market will slow in 2019 due to geopolitical tensions and economic pressures but will rebound in 2020.

Marketing 371

Marketing Technology Information 371

Retail TouchPoints

JULY 28, 2020

Zebra Technologies Corporation has entered an agreement to acquire Reflexis Systems for $575 million. The transaction is subject to customary closing conditions, including regulatory approval, and is expected to close by early in Q4 of 2020. Zebra (NASDAQ: ZBRA), which reported net sales of $4.48

Technology 226

Technology eCommerce Banking Mobile 226

Forrester eCommerce

JANUARY 20, 2020

I’ve just returned from NRF 2020. They showed how to deliver Real-time Retail, applying technology to win, serve, and retain the most demanding retail customers. There were more than 40,000 attendees and 800 exhibitors from 99 countries.

Retail 195

Retail Supplies Technology Customer 195

Forrester eCommerce

FEBRUARY 3, 2020

Despite the excitement around leading-edge technologies like AI and big data, and the tremendous success of cloud vendors, Forrester’s latest forecast for the global tech market shows growth slowing to around 3% in 2020 and 2021.

Marketing 342

Marketing Technology Other Customer Data 342

Forrester eCommerce

SEPTEMBER 15, 2020

In Forrester’s recently published report, “The Forrester Wave™: Sales Content Solutions, Q3 2020,” we evaluated the nine most significant ones — Accent Technologies, Bigtincan, ClearSlide (a division of Corel), Highspot, Mediafly, MindMatrix, Pitcher, Seismic, and Showpad — against 40 criteria.

Technology 231

Technology Marketing B2B Operations 231

Forrester eCommerce

DECEMBER 3, 2020

Today, we released the “The Forrester Wave™: Multicloud Managed Services Providers, Q4 2020.” We looked at the top 11 vendors — Accenture, Capgemini, Cognizant, Deloitte, HCL Technologies, IBM, Infosys, NTT DATA, Rackspace Technology, Tata Consultancy Services (TCS), and Wipro — in the market and evaluated them across 24 criteria.

Management 216

Management Technology Marketing Customer 216

Forrester eCommerce

OCTOBER 14, 2020

It’s Amazon Prime Day and Big Billion Days week — a fitting time to kick off Holiday 2020 and Forrester’s annual holiday prep blog series.

Events 273

Events Blog Marketing Customer Experience 273

Retail TouchPoints

OCTOBER 7, 2021

For example, a 2020 Nielsen study found that 72% of shoppers were positively influenced by brands helping consumers affected by COVID-19. CSR technology helps retailers to execute their charitable initiatives with robust, flexible, scalable solutions that allow for the agile deployment of these programs.

Technology 242

Technology Consumer Events Retail 242

365 Retail

APRIL 19, 2024

Despite the Government refusing to overturn the abolition of the duty-free shopping for tourists in the Spring Budget, now half (50%) of UK consumers want the scheme to be reinstated, according to the latest research from Retail Technology Show (RTS), the leading event that connects retail’s changemakers and leading tech innovators.

Technology 105

Technology Consumer Retail Leisure 105

Retail TouchPoints

AUGUST 16, 2021

Founder and CEO Steve Villanueva credits the quality, design and fit of Otero’s shirts as a key factor, but also recognizes the vital contribution of virtual fitting room technology provided by Perfitly. accuracy rate when the technology has a selfie to work from, and a 95% rate based just on responses to questions.

Technology 299

Technology Retail eCommerce Apparel 299

Forrester eCommerce

JANUARY 6, 2020

I received 78 briefings from the technology companies who are inventing new ways to […]. Preparing for this years list of future channel trends has been an immersive experience to say the least. In 2019, I was able to talk to 497 companies one-on-one about their channel strategy and programs, including 130 of those face-to-face.

Channel 524

Channel Technology Customer Experience B2B 524

Forrester eCommerce

SEPTEMBER 10, 2019

Insurers are transforming their organizations with digital technologies. So just how likely is it that some of these big-buzz technologies will produce business value in 2020? Forrester is […].

Technology 313

Technology Customer 313

Retail TouchPoints

JANUARY 27, 2021

During the recent holiday season, most countries have experienced a second wave of the pandemic, and it was crunch time for retailers that aimed to win back profits lost and capitalize on the largest trends that defined 2020: Challenge 1: Slow Economic Growth. Solution: Adopt New Technologies. However, IMF projects a 5.4%

Retail 279

Retail Social Media Channel Multichannel 279

Liveintent

FEBRUARY 12, 2020

5 Data Technology Resolutions for Retail Marketers in 2020. And over one-third say they can’t integrate their data technologies. It’s no surprise, then, that retail professionals have big goals for improving campaign intelligence and data technology. Integrate technology solutions.

Technology 90

Technology Home Furnishings Marketing Retail 90

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports.

Gifts 285

Gifts Technology Retail Customer 285

Forrester eCommerce

APRIL 23, 2020

Principal Analyst Paul Miller introduces The Forrester Tech Tide™: Smart Manufacturing, Q2 2020, and highlights a webinar that will dive more deeply into the research and its findings.

Technology 271

Technology Webinar Customer 271

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Retail 172

Retail Management Technology Operations 172

Forrester eCommerce

JUNE 26, 2020

^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with, co-market with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Marketing 545

Forrester eCommerce

JULY 6, 2020

On June 24, the International Monetary Fund (IMF) released its updated forecasts for global and country economic growth (World Economic Outlook Update, June 2020). The updates to its April 2020 report show a deeper recession in 2020 and a shallower recovery in 2021 for the world economy as a whole, as well as for most […].

Marketing 345

Marketing Information Technology Customer 345

Forrester eCommerce

OCTOBER 30, 2020

This week I published my first Forrester Wave™: “The Forrester Wave: Cloud Cost Management And Optimization, Q4 2020“! In 2020, the pandemic has spurred increased momentum in this space as companies look to slim down technology spending and repurpose this spend to power their adaptation. We […].

Management 214

Management Technology Customer 214

Forrester eCommerce

NOVEMBER 4, 2019

DevOps teams will see some new trends in 2020 that will impact their work in GRC, introduce new tools, and bring additional business value. Learn more from Forrester Principal Analyst Charles Betz.

Information 368

Information Technology Operations Customer 368