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eCommerce Returns: What To Expect From The 2020 Holidays

Groove

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. According to Adobe Analytics, 2020 Cyber Monday alone set a new record for the largest U.S. In 2020, that number topped 50%.

eCommerce 363
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Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

Retail TouchPoints

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Usage was up by 40% compared to holiday 2020, while credit card usage dropped 5%.

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Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate

Retail TouchPoints

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. McKinsey, 2020) In recent years, online shopping has grown at a tremendous rate. This is no longer science fiction. Today, it is possible to stimulate all consumer senses online. 74% of U.S. Online sales reached $4.9

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Amazon Pours $1.4 Billion Into Tech Hubs, Expands Phoenix Fulfillment Operations

Retail TouchPoints

billion in Tech Hubs in Dallas, Detroit, Denver, New York City, Phoenix and San Diego, creating a total of 3,500 new technology and corporate jobs. 11 Fulfillment And Delivery Centers To Open In Metro Phoenix. Amazon plans to invest $1.4

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Best Buy Pilot Shrinks Sales Floors in Favor of Fulfillment

Retail TouchPoints

Best Buy is doubling down on its commitment to ecommerce with a new four-store pilot that will reduce the shoppable area so that these stores can better operate as fulfillment hubs. The shift will give these stores more space for staging in-store pickup and additional support for ship-from-store transactions.

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Online Menswear Retailer Reduces Returns to 3% with Virtual Fit Technology

Retail TouchPoints

Founder and CEO Steve Villanueva credits the quality, design and fit of Otero’s shirts as a key factor, but also recognizes the vital contribution of virtual fitting room technology provided by Perfitly. accuracy rate when the technology has a selfie to work from, and a 95% rate based just on responses to questions.