Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

eCommerce 305

eCommerce Supplies Shipping Costs Events 305

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022. Following are recaps of some of the most pertinent presentations.

Shipping Costs 256

Shipping Costs Payment Services Merchant Services Payments 256

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

eCommerce 311

eCommerce Shipping Costs Gifts Merchant Services 311

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 294

Omnichannel Fulfillment Shipping Costs Social Media 294

RetailMinded

MAY 13, 2024

The retail industry covers many items you can’t live without—from the food you consume to the devices that make your life convenient. This wouldn’t have been possible without technologies and the ease of shipping. million in 2022. With more floor space, you can ship more items to fulfill consumer demand.

Shipping Costs 52

Shipping Costs Shipping Retail Banking 52

ROI Revolution

NOVEMBER 5, 2021

Shipping, inventory, and fulfillment are the basic underpinnings of a business that, at the end of the day, must work flawlessly for any sort of marketing efforts to be minisculely worth it – and they are all in flux right now. But with docks full, ships aren’t able to offload their full containers to pick up the empty ones.

Shipping Costs 78

Shipping Costs Shipping Supplies Fulfillment 78

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

Shipping Costs 327

Shipping Costs Consumer Supplies Shipping 327

ROI Revolution

DECEMBER 7, 2021

Shipping, inventory, and fulfillment are the basic underpinnings of a business that, at the end of the day, must work flawlessly for any sort of marketing efforts to be minisculely worth it – and they are all in flux right now. Published October 27, 2021 | Updated December 7, 2021. Business being good isn’t always a good thing.

Shipping Costs 78

Shipping Costs Shipping Supplies Fulfillment 78

Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

Payment Services 348

Payment Services Shipping Costs Electronics Fulfillment 348

ChannelAdvisor

JULY 27, 2022

Which would you rather choose: a $49 product with free shipping or the same product for $39 plus $10 shipping? Free shipping was once a fast-growing trend in e-commerce. Today, consumers expect it for every online purchase. But is shipping something people perceive as having different levels of quality based on price? .

Shipping Costs 98

Shipping Costs Shipping eCommerce Merchant Services 98

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. This can include critical insights gathered from metrics such as pick accuracy, on-time shipping, on-time in-full and delivery success rates.

Fulfillment 282

Fulfillment Shipping Costs Supplies Operations 282

Retail TouchPoints

SEPTEMBER 20, 2023

The report found that increased labor costs and shaky consumer confidence are impacting holiday hiring plans, with retailers forecast to add a total of 410,000 seasonal jobs this season. Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Amazon: 250,000 + $1.3B

Payment Services 250

Payment Services Food and Beverages Fulfillment Operations 250

ChannelAdvisor

DECEMBER 22, 2021

This time of year brands and retailers are in the midst of the holiday rush as consumers hurry to buy gifts for family and friends. But, as 2021 winds down, it’s time to think about the bigger picture and look at what we’ve seen and learned in e-commerce as we head into 2022. Trends for 2022. Focus on fulfillment.

eCommerce 98

eCommerce Shipping Costs Fulfillment Supplies 98

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

Shipping Costs 226

Shipping Costs Gifts Fulfillment Consumer 226

Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. Once goods make it off a ship, the next slowdown comes as dozens of entities with conflicts of their own work to accommodate their quick transport. Diversify channels to sidestep disruptions.

Supplies 284

Supplies Fulfillment Shipping Costs Multi-channel 284

ROI Revolution

DECEMBER 1, 2022

Cyber Week 2022 was a record-breaking shopping event despite rising inflation rates, higher costs to advertise, and continued supply chain strain. In this article, get a clear picture of Cyber Week 2022 results with stats, trends, and data, plus insight into how current ecommerce concerns impacted the busiest shopping period of the year.

Shipping Costs 78

Shipping Costs Electronics Toys Mobile 78

ChannelAdvisor

DECEMBER 22, 2021

This time of year brands and retailers are in the midst of the holiday rush as consumers hurry to buy gifts for family and friends. But, as 2021 winds down, it’s time to think about the bigger picture and look at what we’ve seen and learned in e-commerce as we head into 2022. Trends for 2022. Focus on fulfillment.

eCommerce 94

eCommerce Shipping Costs Fulfillment Supplies 94

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

Shipping Labels 255

Shipping Labels Shipping Supplies Consumer 255

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? “We’re now battle-tested.”

Supplies 302

Supplies Shipping Costs Fulfillment Customer Experience 302

Retail TouchPoints

JUNE 26, 2023

since its September 2022 debut. Both Temu and Shein rely heavily on the de minimis exception to ship packages directly to U.S. consumers, allowing them to provide less robust data to CBP [U.S. Unlike Temu, Shein (until recently) operated as a traditional retailer, sourcing and fulfilling all the products it sold itself.

Shipping 276

Shipping Fashion Operations Fulfillment 276

ROI Revolution

AUGUST 26, 2022

Is your 2022 Amazon holiday strategy taking the Amazon Prime Fall Deal Event into account? Brands that want to participate need to submit Lightning Deals for approval by September 2nd and ship products for Fulfillment by Amazon (FBA) by September 12th. Don’t Forget to Factor Inventory Into Your 2022 Amazon Holiday Strategy.

Events 78

Events Shipping Costs Electronics Shipping 78

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. D2C grew 45.5%

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

ROI Revolution

JANUARY 12, 2022

Published January 12, 2022. What digital strategies should retail marketing professionals implement in 2022 for scalable success? In this article, we’ll dive into some unique problem-solving opportunities as well as industry predictions for 2022 to help you dive into the new year with confidence. Consumer Privacy.

Shipping Costs 78

Shipping Costs Marketing eCommerce Social Media 78

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

ROI Revolution

SEPTEMBER 20, 2022

The madness of the 2022 holiday shopping season isn’t far away – and for many shoppers, it’s already begun. Between the COVID-19 pandemic, supply chain strain, and inflation concerns, consumers have been starting their holiday shopping earlier than ever. 44% of consumers start their holiday shopping in or before October.

eCommerce 78

eCommerce Shipping Costs Gifts Shipping 78

Retail TouchPoints

APRIL 21, 2023

As the data states, by the end of September 2022, the largest increases in job openings were in transportation, warehousing, and utilities (+111,000). Retail employees on the backend are faced with more labor-intensive work as consumers are showing a greater preference for online shopping. The latest labor data from the U.S. ,

Marketing 257

Marketing Fashion Order Fulfillment Shipping Costs 257

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a.

Fulfillment 204

Fulfillment Shipping Costs Omnichannel Operations 204

Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement. in November 2022.

Merchant Services 255

Merchant Services Payment Services Multi-channel Shopify 255

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

Fulfillment 78

Fulfillment Technology Shipping Costs Retail 78

Retail TouchPoints

SEPTEMBER 2, 2022

1, 2022 launch of its Temu site, according to CNBC and other media reports. Temu’s site shows average shipping times to most of the U.S. Even though the vast majority of Alibaba’s users are within China, the company’s AliExpress cross-border platform and its Lazada subsidiary in Southeast Asia serve many non-Chinese consumers.

Shipping Costs 291

Shipping Costs eCommerce Jewelry Shopify 291

ROI Revolution

JANUARY 11, 2022

Published January 11, 2022. At the onset of the coronavirus pandemic in March 2020, consumers and businesses couldn’t have predicted the long-lasting impact it would have on nearly every global industry. In 2022, online grocery sales will make up 11.1% of total US retail ecommerce sales in 2022, up from 3.1%

Food and Beverages 78

Food and Beverages Shipping Costs Beauty and Health Supplies 78

Retail TouchPoints

MAY 3, 2022

Brands that have done due diligence with ecommerce-friendly, thru-the-mail-ready items with higher Average Selling Price (ASP), or multi-packs to help offset shipping costs, as well as pricing parity across retailers, will be in a better position for success during negotiations. However, brands should be wary of untested programs.

Shipping Costs 238

Shipping Costs Supplies Shipping eCommerce 238

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. The trade-off is long shipping times, another thing Wish is working hard to improve.

Shipping Costs 218

Shipping Costs Merchant Services Payment Services Shipping 218

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content.

Retail 245

Retail Shipping Costs Fulfillment Shipping 245

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping . Collect and Leverage First-Party Data .

Customer Loyalty 209

Customer Loyalty Customer Retail Shipping Costs 209

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 280

Fulfillment Omnichannel Shipping Costs Supplies 280

Retail TouchPoints

AUGUST 7, 2023

The service, which debuted in November 2022, now provides message-based consultations in 34 states and video visits nationwide. Customers can use Amazon Pharmacy and get their prescription with free shipping or choose another pharmacy. “As And, they can see the cost before they start the visit.”

Shipping Costs 218

Shipping Costs Subscription Shipping Recommendation 218